Duncan's Heating & Air Conditioning

My tenants contacted this company to fix their ac when they couldn’t reach me. they set an appointment for the following day. i contacted them to let them know i own this home and i needed their workman to contact me with a quote prior to repairing anything. they didn’t contact me. they then sent an invoice that is 1/3 higher and there other companies i called for quotes. i don’t give ANYONE a blank check to fix something. i ALWAYS ask for a quote. who in their right mind would do this. when i complained to them they threatened to go onto my property without permission to remove the parts they installed! then they proceeded to contact my tenants and threaten them on several occasions!!!! these people are criminals in my opinion. i would recommend that NOONE HIRES THIS COMPANY!!! their doors should be closed.

unknown

The first technician skipped a step and the Reme Halo fell out. When I called them to say it had fallen out they had another technician out within 2 hours. Which was great because we live pretty far away from town and we're not quick to get to. They were both personable, polite, and knowledgeable. They explained what they were doing and let us watch the whole process. You can tell a lot about a company by how they handle things that go wrong. They couldn't have handled it better.

I would highly recommend them. They were responsive and got the job done correctly. If there are any issues at all, there are no problems with them correcting it.

unknown

We tried somebody else and they didn't show up and then I called Duncan's and they showed up within an hour.  They were awesome.  They fixed it right in the rain when other people weren't willing to come work in the rain.

.

unknown

Excellent. Superior pros. And I do mean superior in every detail. For example Mr. Duncan faced all the sealing tape all going the same direction with the lettering all lined up. It looked like a million. You rarely see this type of craftsmanship these days!

unknown

We tried to do our homework before spending this kind of money. Our system was only 10 years old from when we built our home and it was toast.
We had 4 separate companies come to give us a quote and check things out. Duncan's was not the lowest price. Mr. Duncan however gave us quite an education on what we should be looking for and what we should be accepting no less than no matter whom we went with.
We learned a great deal about each manufacturer. They use the Trane products.  Bottom line we decided that the Trane was the best for us and we set the appointment for a few days later.
They installation team was prompt, polite and answered all questions Gave us a great walk through on using or new wireless thermostat, especially on being able to use with our phones. This was important to us.
They finished early, cleaned up as if they had never been here and we were ecstatic about out new purchase.
The best though happened a few days later. We received a personal handwritten thank you note from Chad Duncan. Let's just say WOW!!!
Thank you Duncan's Air Conditioning & Heating. You have a loyal customer.

The appointment regarding an estimate was extremely professional and informative.  It was determined it would be best to re-install the air handler back in the attic.  This would consist of removing the original air handler installed in the attic as well as the second air handler which had been installed in a closet.  Everything was explained in detail with the reasoning behind it.  There was a lot of work involved, however, we believe the company was most concerned with completing the installation in the most efficient manner possible to benefit the customer.  The crew who came out to complete the installation were very professional as well.  They removed all the old equipment, cleaned up after themselves and performed the installation of all the new equipment seamlessly.  We were very impressed from start to finish and will use this company for all future a/c and heating needs.  We highly recommend them after our experience.