Cox Communication

unknown

The service was fine. We did not have any problem with the internet. The only thing they could have differently was to provide a faster internet. We would maybe use them in the future if they review their rates.

The customer service rep. Sounded like a used car salesman. I have also noticed throughout the past year, that TV commercials very regularly get cut off half way by the next commercial. They do this every second or third segment and end up cutting a good three to four commercials in half every hour or so. Now, that's no skin off my nose, but if I were the one paying per x amount of seconds, I'd be livid. I hate dishonesty in every form. And from what I see with the internet speed I pay for, but rarely receive, plus looking at those commercials repeatedly being cut off, Cox strikes me as very dishonest. Unfortunately, I haven't been able to find another cable company in my area and I don't want a dish or DSL. But, the minute a reliable, trustworthy cable company comes, I'll leave Cox in a heartbeat!

Good.

tHEY DID A GOOD JOB AND WE WERE HAPPY TO HAVE OUR PROGRAMMING BACK ON LINE.

My biggest complaint is price. When I first started with them the price was $24.99 for basic internet. The same service is now nearly $45 a month. That is a lot for basic internet (not high speed). Seems every year it goes up a few dollars. They also took away a very useful feature of data storage ("personal web space" I think it was called). I do some Ebay and hosted the pictures there. Now I have to subscribe elsewhere for this. So COX is continually reducing service and raising prices.  It is to the point now where I am looking to get a cell phone and data package. I just don't think the value is there any longer.

The service on the internet and the phone is good. I have had very few problems with interference and they are very seldom offline. They do repair when necessary, storm damage and things like that. We have not had any of these 10-day outages, due to storm damage or anything like that. Being in Florida, we do get a lot of storms. Their technology for their TV and DVR is hopelessly out of date.