A Clear-Water Pool Service INC
About us
A Professional Pool Management Company serving Marion, Citrus and Lake counties. CPO certified, Insured
Business highlights
Services we offer
Cage & Screen Repair, Concrete Deck Refinishing, Deck Pavers, Equipment Repair & Upgrades, Grout Replacement and Cleaning, Pool Safety Nets, Pressure Washing, Service and repair work and pool remodeling: Leak Detection, Severe Algae Cleanup, Surface Marciting, Tile Replacement and Repair, Vinyl Liners, Weekly Pool Service
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 33% | ||
| 0% | ||
| 0% | ||
| 33% |
During the course of our first week here, the person arrived, saw our cars parked in the driveway - he made NO attempt to introduce himself. We had to chase him down and introduce ourselves. He did his thing and disappeared after 5 minutes.
We immediately called and complained about him and also why the red/green salt indicator lights were flashing. We later found out they were adding Chlorine to a Salt Water pool - he should have know what type of pool we have and be able to read the indicators correctly.
We called again and they sent ROB - great guy, professional and knows his stuff. He explained many details on operating the pool. He stepped up and provided service for us because HE felt bad. Rob came back and followed up when he said he would be here. In the course of 1 WEEK he added 7 bags of salt as the levels were low and not being maintained. The green tint was gone and the pool looked great.
We called yet again and requested Rob to be our service person and was told no that he handled business accounts. After speaking to Randy's wife and after we provided her with the details of our experience she said she would apply 2 months of credit to our account. She was pleasant and said that is not how we run our business.
This is week 3 of NO service or phone call until this morning (12/3) and Randy informed us that none of his staff wants to service our account he was canceling our service. He was RUDE, UNPROFESSIONAL AND MADE NO ATTEMPT TO RESOLVE OUR ISSUE AND HUNG UP.
DO NOT USE THIS COMPANY!!!!!
Licensing
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