Catalfamo Gallery

I would select no stars if possible. The issues start at the top and trickle down to this company's first point of contact. I placed and paid-in-full for an order on February 11th under the premise that floors would be delivered on or by February 25th, and I would have shipment details within 48 hours. They manage to mislead their customers and avoid giving an exact shipping or delivery date by using the phrase, “you will receive a confirmation within 48 days, and the estimated transit time to you is 3 business days.” Each time I asked about a delivery, this is what they said on the phone and replied within emails. That makes it sound like the customer will receive shipping details within 48 hours, am I wrong? Boy, was I wrong. Thankfully I have emails to prove the deception, so I still have my job. Twelve days later (2 days from promised delivery date), I have nothing in writing, not even an estimated delivery date, despite reaching out to the original sales rep (Johan De La Hoz), order processor (Nicola Smith), lead order processor (Leah McBride), general manager (Greg Thompson), general manager (Tony Cuozzo), and president (Gerard Cuozzo). I won't even go into the lengths I had to go to get in contact with anyone above the order processor as they refuse all requests to speak to management. Let's just say I had to hone in on my internet sleuth skills to get past sales. If you want to be given the runaround, lied to, and ignored by the entire organizational chart, call Catalfamo Gallery. Today I contacted everyone in the pipeline asking for a delivery date or a refund and have not received a response. Who knows when I will receive my order and what other problems I will encounter moving forward with such an unreliable and unresponsive company? Avoid this company at all costs and go to a company that backs their word and policies. Steer clear of Catalfamo and take note that they also operate under Fast Floors and Flooring Brothers online. Update: It is now February 24th, and I still do not have a shipping date, much less a delivery date. The president of the company did write me a dismissive email yesterday in which he stated, “this is far from a problem” and “we will have answers for you today.” That was yesterday, and I still have no answers. What I do have is threats of incurring fees and more lies. At 10 am this morning, I got a phone call from the order processor to tell me the floors were being loaded today. The same story she had told me two days ago. I told her this dishonestly was unacceptable and that I wanted a refund. Shortly after, I received an email telling me that I would get hit with a 25% restocking fee if I canceled my order because the order had been loaded onto a shipping trailer since February 22nd. Greg Thompson called to tell me he still had no delivery date and gave me a long explanation of Shaw flooring’s logistics operation. In this scenario, my floors were on a pallet on a dock somewhere. What happened to the locked trailer situation? These people will say whatever they need to say to keep your money hijacked and give you no other recourse than to have to accept a shipment of flooring on whatever date they decide. Our conversation ended with Greg assuring me, “it’s not a threat, but we’ve been doing this for 30 years, and you will lose in court.” I guess I have zero choices, and I will get my floors whenever they come…unacceptable.