TOTAL AIR SOLUTIONS LLC

Completely unprofessional, unreliable and uneducated. I had a tech come out to service my system for a “leak” which was never found or confirmed. The tech fills my R22 system with 410a runs my system while filling and adds the “missing” lbs to the system. Afterwards tech runs his temp test inside at the air handler. Says it should normalize in an hour or so. While the tech was wrapping up I see the canister was labeled 410a. I ask him what refrigerant he used and he said 410a. I corrected him and told him this was a R22 system. He said that’s fine it’s a common replacement for the R22 that they do this all the time and I won’t have any problems. I knew this was not only wrong information it was deceiving and blatantly negligent. I asked him if he would like to call his company or wanted me to call and let them know because I was not going to accept this as the wrong refrigerant would burn my system out. He called explained the situation and they instructed him to go pick up the correct refrigerant replacement from them. He came back and vacuumed the system, supposedly. But everything was rushed as he was going to miss the football game he said. He then filled the system with new refrigerant. The system was running when he left. Fast forward a month later. My compressor is no longer working. I called the company and they sent a tech out. The tech said the compressor is burnt out. To call the owner the next day and speak with him that he’s a reasonable guy and would do right by me. Today I call the owner, Frank, up at Total air solutions. He negates that this was caused by any wrong doing or negligence of his tech and blames it on my systems age. Yes this is a a 15yr old Lennox system which was running strong and very efficient. I asked if he was denying any responsibility and he said yes he doesn’t accept any responsibility for the damage to the system. That speaks mountains of the type of people they are and employ at Total air solutions. I’m going to be hiring an attorney and providing documented invoices with notations from both techs. Frank, you lost my support and it shows you lack integrity and an understanding of you’re own business. Your tech ran refrigerant through my system and burnt it out. Plain and simple. You can’t be responsible for your teams faults mistakes and negligence. As a business owner for 17 years myself. I can say that this is not how you treat your clients. Especially not when you are at fault.

Every time I need a repair they would come and they are usually early, they finished the job sooner. Their employees are always very knowledgeable, very friendly and very professional.

It was excellent and I would highly recommend them to anybody.

good.. no problems

Well. Working great now.

Excellent work and professional demeanor. Price was very competitive.

Very professional and a positive personality.

The maintenance was done - no complaints. But, a part was added to the air handler. The tech said to was necessary because of new codes. So, they installed a 14.00 part and charged over 100.00 for the labor. The tech then insisted on being paid on the spot, something my 91 yr. old father was unable to do. I was called on my job and pushed into giving my credit card number over the phone. I was unhappy to say the least. I wrote an e-mail to the company and asked that a copy of the code be sent to me. It has been well over a week and I haven't heard a word from them.

unknown

simply perfect

From the Start of the phone call to the end of the service call I received nothing but professionalism and knowledge and my ac fixed.

Thanks Guys from Total Air :) Will be using you again!!!

Service tech arrived on time and was knowledgeable and courteous. Explained everything that he
was doing. We have been using this company for the past 11 years, and have never been disappointed.

They were quick to arrive and the technician was very knowledgeable. He checked my a/c and had us cooling in an hour or so. The price was better than expected and I felt very satisfied with the whole call.

The Tech arrived on time and was thankfully able to get our air working again for the weekend. And we did not have to pay any overtime.

Very professional. Arrived on time. Very informative technician. Overall extremely satisfied.

It went well. They came on time and he explained everything he was doing.