That Elevator Guy

"We certainly apologize for any confusion with the homeowner. We went to the elevator convention on 9/12/23 with the intent of finding new dealers that could help restore their 35 yr old elevator that is out of date, in addition to also keeping their small hoistway in mind. The original installer and maker is out of business, for years. The morning after the convention we woke up to find an email from the owner stating they found someone else to do the work. That's fine but according to their review above they failed to mention this. We do have proof. In addition, we took a small much needed and well deserved vacation after the show but since we didn't immediately get their deposit back they decided on the review above. Elevators are a luxury item and do in fact take time, each and every one of them. Most of our clients do understand the build back process will take time since there is so much of it."

"Thank you so much for your feedback, especially such a positive one. We look forward to seeing you on your next Annual Service."

"That Elevator Guy performed a Routine Maintenance in February that consisted of: Inspection of cable wear, sheave wear, safety circuit test, emergency lowering test, roller wear or distortion, guide lubrication as needed, as well as mechanical parts requiring lubrication, indicator bulb replacement and inspection of all electrical components. This Annual Service has been used by the owner/president for over 25 years. At the end of this service, Bob rode the elevator up and back down with the member. Had it been low on oil, it would not have made it to the top floor. If a hose loosened after the fact that is completely coincidental. The homeowner is going on what one other person said regardless of anything else or any other possibilities. The elevator worked perfectly well for over a month before this new occurrence. To assume a “sham” by our company is absurd. A proposal is just that, a proposal. Per the complaint of our service and not checking the hose properly, Bob went back when the call came in. He went out and checked the oil level with the “Dip Stick” that the pumping unit had and showed the level was fine. He did not stick his arm down in the hydraulic oil to check that hoses were tight, bolts were all tight, etc. This could in fact be done, however all the oil in the system would have to be drained and it would require much work and time. That is NOT in a routine maintenance as the 2nd company’s tech stated. If there are issues with an elevator that are not normal, complaints should be made to the technician so specific areas can be checked thoroughly that have to do with the issues being described. The same goes as when you take your car in for a tune up. There is a “normal” tune up and there are additional things that are checked if there are issues. Bob noticed the age and use of the equipment and “suggested” to her verbally that they would benefit from a new pumping unit system, which includes a new motor, new pump, new valve and new oil for $2963. This also included draining of all oil from system and piping, removing the existing pumping unit, taking it to the shop (as we do not do onsite replacement work such as this due to the mess it creates) as well as all labor and warranty. The member wrote back after reviewing the proposal and said she would talk to her husband, who was out of town, and that it was more than they expected. In an e-mail response back to her that same day on April 10, 2013, we responded “No problem, we always welcome outside bids”. It was never mentioned that “no one else could do it for less”. However, finding out they paid $300 for 5 quarts of oil and 30 minutes of time from the “Large reputable company” makes us wonder. We are fair and honest with all our clients and there are many. We are sorry they feel they were “shammed” by us. However this is simply not the case. Issues can arise at any time. In fact, as they stated in the complaint, we recommended a second opinion. We performed a routine maintenance as outlined and no refunds ($215) are due to them as we still performed our standard service to their elevator, as outlined in their invoice. Should they find in the near future that they are indeed in need of new equipment; we will stand by our original proposal."