Good News Pest Solutions

"[Member Name Removed]- You have been a customer for a year and a half with no prior issues. Our manager, Tithaney, called you Monday to address your concerns, the same day you called, and you have not returned her call. We are surprised that you would give us an F review with Buyer Beware without giving us a chance to rectify the situation. Indeed, your new technician, Ron, performed your annual termite inspection on Dec. 28, 2017. Apparently, there was a miscommunication as to the need to enter your home. It was not to perform a treatment, but merely to inspect to be sure no termites were present. All of our employees wear company logoed uniforms, drive company lettered vehicles, and carry State ID cards. It should have been clear that he is our employee. I am not sure why the customer service representative did not confirm that when you called. I apologize for not getting back to you in a timely manner and for our poor communication. We would ask that you give us the opportunity to clear our good name and change your review. May we send Ron, your tech, and/or Tithaney our Manager to meet you and discuss this? We would greatly appreciate that. Thank you."

"Thank you very much for your kind compliment. We appreciate your continued loyalty and referrals. Merry Christmas and Happy New Year!"

"According to our records, we performed this termite treatment in 2015, you did not renew the warranty in 2016, and we have not been to your home since - almost 3 years since the original treatment. We are curious as to why you would post this negative review so long after the fact? We would be happy to provide a current inspection at no charge to determine whether or not you still have a termite issue. Please call to arrange a convenient time if you are interested. Thank you."

"Thank you for the opportunity to serve your pest needs and for this positive review. We appreciate you!"

"Thank you for your encouragement and positive review. Welcome to the Good News family!"

"While we are sorry to hear you have had a difficult experience, there are several discrepancies with your review that need to be addressed. First, you mention finding termite droppings 5 months after moving into your home. Our State WDO inspection form clearly states that the findings reported are a snapshot of what was visible and accessible on the day of the inspection only, with no guarantee regarding future findings. It is entirely possible, even likely, that what you found 5 months later was not visible at the time of our inspection. Second, you paid your pest company $2000 for a treatment that did not solve the termite problem. Now, they are charging you another $6000 for tenting? Are they giving you a credit for the treatment that didn't work? If not, why didn't they tent it in the first place? Third, you state that we inspected the home for "all pests" prior to your purchase. The State WDO form clearly states that we are inspecting for termites, wood decaying fungi, powder post beetles, and old house borers ONLY. Wood destroying organisms - only. Rodents and other pests are not considered wood destroying and are not reportable on the State form all companies are required to use. Therefore, your inclusion of "very old roof rat droppings" and subsequent rodent remediation costs in your complaint have nothing to do with our inspection. All of our inspectors do carry the required minimum 8' ladder and make every attempt to inspect all accessible areas of a property. We cannot confirm your claim that we did not have a ladder but that would certainly not be our standard. Again, we are sorry to hear of your termite problem, but we are not willing to accept responsibility for rodent or termite treatments so far past our inspection per State standards."

"Thank you so much for your "Amazing" review! Greg and Ginger do a great job for our Team and we are thrilled to hear you say so. Please don't hestitate to call Greg if the rodent situation gets beyond what you want to deal with. Blessings."

"Thank you so much [Member Name Removed]! We really appreciate your long-term loyalty and glowing review. Bless you!"

"Hi [Member Name Removed]- Thank you for your kind review. We appreciate your business - God bless you!"

"Ms [Member Name Removed]- We are so sorry to let you down by not responding quickly to your request. We are enjoying God's blessing of success, but that in no way represents how we have treated you by not responding. Unfortunately, Greg missed the email with your information to contact and only saw it as a result of this review. He/we are extremely sorry - please accept our apology and allow us to give you the estimate for service at a deep discount if you haven't already hired someone else. We sincerely hope you will forgive us and give us another chance. We appreciate you even considering doing so and wish to gain your confidence and trust in the future."

"Thank you for your kind remarks. Professional AND friendly - see, both can be done if you care and try - glad you noticed. We appreciate your business!"

"Thank you very much, [Member Name Removed]. We really appreciate you taking the time to post this review and for your kind remarks about Karen and our company. She is a winner in our book as well!"

"Thank you very much, [Member Name Removed]. We appreciate your business and wish you the best!"

"Thank you, [Member Name Removed]. We appreciate you giving us the opportunity to serve you with excellence. Bless you."

"WOW! Thank you very much, [Member Name Removed]. Greg is a fine inspector and Jon is certainly a fantastic and experienced service professional, but we don't even expect to get rid of ghost ants that quickly - truly amazing results! We appreciate you recommending us to others, including your HOA - thanks a bunch! Blessings."

"Thank you for this thorough review of your experience with our service and Jon Smith, [Member Name Removed]. We certainly appreciate the opportunity to serve you with excellence and look forward to solving all of your pest problems for many years to come. Take care."

"Thank you for taking [Member Information Removed] time to leave this positive review. We appreciate it very much."

"Thank you very much for giving us an A rating! We appreciate your business and [Member Name Removed] do our best to continue earning your high scores. Bless you."

"We appreciate your feedback and apologize for the person who did not respond to your call promptly. We will certainly do our best to serve you with excellence in the future. Question: Would we have received an A rating from you minus that one incident? If so, please give us another chance and we hope to earn an A next time. Thank you!"

"Thank you for allowing us the opportunity to "impress" you and for acknowledging that we did. We appreciate your business!"

"Thank you for your kind remarks. We pride ourselves in responding promptly to customer needs hoping that peace of mind is the result. It sounds like we hit the bullseye with you and we appreciate you saying so."

"Thank you very much for your kind compliment ! We believe Tithaney is one of the best service techs on the Gulf Coast. She is an expert at identifying insect problems and solving them with green solutions while truly caring for our customers. That's a winning formula for sure. Thank you for your business and for referring others. God bless you!"