Chrissy's Automotive & Headliners

I was referred to Chrissy's by my mechanic (after I informed him of what happened, he threw her business cards away). The sun shade on my Volkswagen Tiguan came off of the track about 4". I don't often use it, but thought I would go ahead and get it repaired. Chrissy and her employee came out to take a look. I had just come from the doctor, wasn't feeling well, so I stepped back (social distancing). Chrissy climbed inside and asked for a couple of days to get the numbers for me, no problem. When I looked in the car the entire sun shade was off the track and hanging down. I asked if she could get it out of the way until I heard from her so it wasn't resting on my head. Again, I backed away. Just when I thought it couldn't get worse, well it did. Her "fix" was to cut holes in the shade, shove zip ties through the holes and attach to the assist handles. Waited 4 days, called, not in office, please call tomorrow she said. Waited 2 days, not in office, delivering boat seats, call tomorrow she said. Waited 5 days, said she would be in the office all day long to do paperwork. Again, I called (4 times) and now she is just not answering. Told her the first day that I would like to get this done prior to my surgery (tomorrow). Today, a total of 3 weeks and no response. I don't even have the option of not getting it fixed. It is embarrassing and bothersome to have something resting on your head while you drive. I'm truly glad that my doctor walked me out to my car just prior to my first visit to Chrissy, so she can't say she didn't do it. Sent him pictures of what she had done, he was ******. My friend Mike who has a charter boat out of Venice wanted to know how her work was, he needed seats reupholstered. He is also spreading the word of her completely unprofessional attitude and damage to my vehicle. Received an estimate from a body shop. Since it was pulled completely out of the track on both sides and cut holes where it fits into track, I need an entire new shade system, approximately $1100 (my mechanic has offered to help with the cost). She is a horrible human being, an inept businesswoman and a shyster. She knows she screwed up royally and isn't woman enough to take responsibility. I will now copy this and forward to every mechanic, charter owner and body shop in the area.

Took out worn out leather seating and replaced it. Looked great !! have gone bad and had other work done.