Chrissy's Automotive & Headliners

I was referred to Chrissy's by my mechanic (after I informed him of what happened, he threw her business cards away). The sun shade on my Volkswagen Tiguan came off of the track about 4". I don't often use it, but thought I would go ahead and get it repaired. Chrissy and her employee came out to take a look. I had just come from the doctor, wasn't feeling well, so I stepped back (social distancing). Chrissy climbed inside and asked for a couple of days to get the numbers for me, no problem. When I looked in the car the entire sun shade was off the track and hanging down. I asked if she could get it out of the way until I heard from her so it wasn't resting on my head. Again, I backed away. Just when I thought it couldn't get worse, well it did. Her "fix" was to cut holes in the shade, shove zip ties through the holes and attach to the assist handles. Waited 4 days, called, not in office, please call tomorrow she said. Waited 2 days, not in office, delivering boat seats, call tomorrow she said. Waited 5 days, said she would be in the office all day long to do paperwork. Again, I called (4 times) and now she is just not answering. Told her the first day that I would like to get this done prior to my surgery (tomorrow). Today, a total of 3 weeks and no response. I don't even have the option of not getting it fixed. It is embarrassing and bothersome to have something resting on your head while you drive. I'm truly glad that my doctor walked me out to my car just prior to my first visit to Chrissy, so she can't say she didn't do it. Sent him pictures of what she had done, he was ******. My friend Mike who has a charter boat out of Venice wanted to know how her work was, he needed seats reupholstered. He is also spreading the word of her completely unprofessional attitude and damage to my vehicle. Received an estimate from a body shop. Since it was pulled completely out of the track on both sides and cut holes where it fits into track, I need an entire new shade system, approximately $1100 (my mechanic has offered to help with the cost). She is a horrible human being, an inept businesswoman and a shyster. She knows she screwed up royally and isn't woman enough to take responsibility. I will now copy this and forward to every mechanic, charter owner and body shop in the area.

We are still fighting with them to get it right. She doesn't seem to be able to, she's worked hard, she's tried, but my BMW is still in Florida and I have to go down and take it to her again. Then my wife got into an argument I guess. My wife got back last week, trying to get the convertible fixed, and the seat is still not fixed. They dyed it after they put a new leather seat in there, and the dye keeps coming off. Well they made some kind of agreement that when we come back in December, they are going to work on it again. Chrissy she was frustrated I can tell, and so was my wife cause she couldn't get it right, but she was trying. She has a great personality, and I think she did great but she had a lot of problems with it. She gets frustrated, we get frustrated. My wife is not as nice as I am so they get in arguments. I don't think she wants to work on it anymore because she put too many hours in it, and I've put in quite a bit of money too. She's never going to be able to get it right, I'm not sure. But supposedly when we go down in December we are supposed to leave it there for a few weeks. It's down there right now. Hopefully at that time she will have it right. I like her personality wise, she's got a great personality, it's just that she's got to get the job done. Well, she is the only one that will put a convertible top on a sports car in that area that I know of. It's hard to find someone to work on BMW's and she easily took the job, it's just not coming out very well so far. She's trying. I've spent a lot of money, I want to get it done. I say price is fair because parts of BMW are expensive. Responsiveness is a C. She never calls us back to us. We have to get at her all the time. I have to use her there is nobody else down there.

Took out worn out leather seating and replaced it. Looked great !! have gone bad and had other work done.