Benjamin Franklin Plumbing logoApproved Pro
Approved Pro

Benjamin Franklin Plumbing

3.6(
69
)
Plumbing, Drain Cleaning, Water Heater Service,

About us

Benjamin Franklin Plumbing has been a trusted name in the plumbing industry, earning a reputation for outstanding customer satisfaction. Our mission is simple: to deliver efficient, high-quality, and timely service every time. Our customers always come first, and that’s why we’ve become one of the leading plumbing brands in the U.S with over 30 years of experience, our locations have been dedicated to delivering top-notch service and expertise. As we continue to grow, we’re expanding our knowledge and exceptional customer service to new areas, ensuring even more customers benefit from our trusted solutions. Proudly serving all of Florida and Birmingham, Alabama, our expert plumbers offer a full range of services, including repairs, installations, replacements, and maintenance for residential properties. We’re dedicated to ensuring reliable plumbing that stands the test of time. Licensed, qualified, and ready for any project—whether it's routine maintenance or a major remodel—our team is equipped to handle it all. Each of our plumbers undergoes thorough background checks and drug screenings for your peace of mind. To make your experience even more convenient, we send our plumbers in fully stocked vehicles, enabling us to resolve 90% of plumbing issues on the first visit. Need plumbing help? Contact us today to schedule an appointment. And remember, If there's any delay, it's you we pay!

Business highlights

Eco Friendly
Emergency services offered

Services we offer

Appliance, Septic, RV’s, Artesian Wells, Undermounted Sinks, Handicap (walkin bathtubs), Grab Bars, Countertops, Propane, Pools, Sprinklers/Irrigation, Backflows, Commercial, New Construction, Community (sewer / rainwater / runoff damage), French Drains, Drain Fields, Gutters, Fireplaces, Pilot Light, Dryer Vents, Pipe re-lining

Services we don't offer

Repair or install appliances of any kind (we will run water/ NATURAL gas lines to appliances), pump or clean out septic of any kind (we will run lines to septic), any plumbing in RVs, Well pumps UNDERGROUND- AKA Artesian wells, repair or install UNDER mounted sink, WALK IN handicap bathtubs, grab bars, remove counter tops to repair leaks (we can/will remove cabinets but not counter tops), we do not run PROPANE gas lines, any type of work with pools (unless you want a natural gas line running to their pool heater), sprinklers/irrigation, propane, Backflow leak/Repair/Testing/install, commercial work, French Drains, New Construction, Pool leaks, and Community sewer / rainwater /runoff drainage, Appliances, Drain Fields, Gutters or gutter cleaning/clogs, Military bases/jobs (we do not have licensing to get onto a military base), Fireplaces. (We will replace gas line into it, but nothing more), Clean Dryer vents, Pipe re-lining

Amenities

Emergency Services

Yes

Warranties

Yes

Senior Discount

5% off

Accepted Payment Methods

  • Financing Available
  • Check
  • CreditCard
Our recent projects
  • 9
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    Assorted photos uploaded by Benjamin Franklin Plumbing

Reviews
3.669 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
48%
4
12%
3
13%
2
9%
1
19%
Write a review

Filter reviews by service

Showing 1-25 of 69 reviews
Sheryl S.
Jul 2023
5.0
Plumbing
Yes, I recommend this pro
$65,900
Professional, courteous, prompt and good communication. I appreciate that the technician (Mike) took time to explain the nature of my plumbing need and my options. And I'm pleased with the work done. I would recommend this company.
Response from

"Dear [Member Name Removed], Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with us, and that Mike provided you with professional, courteous, and prompt service. At Benjamin Franklin Plumbing, we prioritize clear communication and ensuring that our customers understand their options. We're delighted that Mike took the time to explain your plumbing needs and that you're pleased with the work done. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing us for your plumbing needs. We look forward to serving you again in the future. Best regards, Benjamin Franklin Plumbing"

Susan R.
Jul 2023
5.0
Plumbing
Yes, I recommend this pro
Awesome--Mike Riley is great!
Response from

"Dear [Member Name Removed], Thank you for your feedback! We're thrilled to hear that you had an awesome experience with Mike Riley. At Benjamin Franklin Plumbing, we strive to provide excellent service, and we're delighted that Mike delivered just that. We'll be sure to pass along your kind words to him. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing us for your plumbing needs. We appreciate your support. Best regards, Benjamin Franklin Plumbing"

Nichole B.
Feb 2023
1.0
Plumbing
$43,800
We were quoted 89 dollars to diagnose and provide an estimate. We were charged 156 dollars to diagnose. The diagnosis was based on a short conversation with my husband. The service person ran a snake through the line. That's it. The problem isn't fixed so I called him back today. He indicated that we actually needed a much more expensive service to fix the problem but he didn't offer this service or tell us when he was here. He seemed fully aware that the more extensive service was what was needed to fix the problem but couldn't explain why it wasn't offered or discussed. Very disappointed.
Response from

"Dear [Member Name Removed], Thank you for bringing this matter to our attention, and we sincerely apologize for the confusion and disappointment you've experienced. We understand that accurate diagnosis and transparent communication are essential to providing satisfactory service, and we regret that we fell short of meeting your expectations in this instance. We will review your feedback internally to ensure that our team members provide clear and comprehensive explanations of the issues and available solutions during service visits. Your satisfaction is our priority, and we want to ensure that you receive the assistance you need to address the problem effectively. Please rest assured that we take your feedback seriously and will work to address the issues you've raised. If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Best regards, Benjamin Franklin Plumbing"

James C.
Oct 2021
1.0
Valves
$20,000
I had two competing estimates from two different Benjamin Franklin plumbers who came to see my house. I took the one costing one third of the other. I experienced no improvement in speed of hot water to far end of house. I'm not sure the check valves as installed represented a solution at all. I will try someone else next time.
R M.
Feb 2021
5.0
Plumbing, Lawn Irrigation
Yes, I recommend this pro
Very well, punctual, neat, respectful, and pleasant. I would hire them again for any plumbing problem. Very superior work.
Joseph R.
Oct 2020
5.0
Plumbing
Yes, I recommend this pro
It was good and they did exactly what they said they're gonna do.
Denise P.
Jun 2020
4.0
Plumbing, Drain Pipe Installation
$900,000
Faucet was replaced with no problem. However, the sales pitch that came next was with fear tactic-copper pipes are only good for 20-25 years, given an article claiming such, my house is over 30 years old. Residue from the sanded pipe was shown and told that it was where the pipe was rusting and that if a pinhole happened my whole house could be flooded and I would have to be out of the house for several days with the tile and floors having to be drilled through.It would be better to have the epex (sp) run through the attic. Pressure was added that if I waited to decide the y would not be able to add the work from the first day to the additional relaying of new pipes. People who take advantage of people to sell a product is not a very good business.
John P.
Apr 2020
3.0
Plumbing, Drain Pipe Installation
$17,500
Charged $100 for a little rubber flapper valve, what a ripoff
Jeff B.
Oct 2019
4.0
Plumbing, Water Heater Service
$29,500
Quick response despite after hours call. Repairman did a good job but quoted the wrong price. Later when I received the emailed invoice, I called him and he gave excuses.
Anne L.
Aug 2019
5.0
Plumbing, Drain Cleaning
$45,050
That price also included a one year contract through them(106.00). A $49.00 service call. Discounted from 79.00. If they had a sprinkler hose, it would have been cheaper for me, but, of course that was not in their best interest!
Chuck G.
Jun 2019
2.0
Plumbing
Vendor did not respond.
Tim M.
Apr 2019
2.0
Plumbing
$200,000
I had these guys look at some simple plumbing for me and their pricing was triple any other contractor. I used someone else.
Response from

"Hi, [Member Name Removed], I appreciate the feedback. We always ensure our customers understand the price up front before any work is done. We are not the highest priced plumbers in the area, nor are we the lowest. What's most important is your satisfaction, which is 100% guaranteed. If you're not satisfied for any reason, please call our Niceville office directly at 850-729-1776. -JD"

Duane M.
Dec 2018
5.0
Plumbing, Water Heater Service
Yes, I recommend this pro
$270,000
Our 23-year-old hot water heater failed and began leaking. We caught this before it did any damage to the house, and a plumber was out to look at it within a few hours. He quickly diagnosed the issue and provided recommendations as to what we could do moving forward. We opted to have a new hot water heater installed, and were scheduled for the next afternoon. The install went well with the installation crew showing up promptly at their scheduled time. They had the old heater out and the new one installed in short order. When they were about to light the pilot for the gas, the installer noticed a faint smell of gas, and after several minutes of probing around found a crack in the connection for the gas line. They discussed what they could do, and ordered another water heater. When that one arrived it was a used unit which was sent away, and the crew went to Home Depot/Lowes and bought a new one. Once the third unit was on site, it was installed in short order and we again had hot water. The price for this service seemed a bit high, but given the short turn times and the 24-hour availability that must be the driver. We paid approx $1,000 more than we thought it would cost based on knowing others who have had their heaters replaced. Lastly, we did not receive any paperwork aside from the invoice with notes attached. We were informed on the initial visit there was a 5-year warranty with a 100% remove and replacement of the heater if there were any issues. It would be nice to see this in writing though. I have never had an install happen without some sort of written warranty provided either on paper or via e-mail and attached with the invoice.
Maggie H.
Dec 2018
1.0
Plumbing
After sending two different people to give me a price to install my new bathtub the second guy hummed and hawed and told me what a difficult job it was going to be. He then quote me $2,700 to do the job. Got another company to do the job 2 days later. It took 3 hours,was “ a piece of cake” and cost $300 for parts AND labor. NOT IMPRESSED with Benjamin Franklin Plumbing.
James D.
Nov 2018
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
$80,000
Caleb did an outstanding job with our repairs. He even came back the next morning with a part to complete the job. I was a little shocked when they gave me the quote of $945 for the work, but with the maintenance plan, I saved 15% and the $70 service fee. Still high, but realized that this is only done every 5 to 7 years....depending on water quality.
Response from

"Thank you, [Member Name Removed], for the kind words and feedback! We really appreciate it and look forward to assisting you with any future plumbing need! -JD"

Jim G.
Oct 2018
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
$200,000
Excellent work from office communication to recommendations to installation. Totally professional & competent work.
Response from

"Thank you, [Member Name Removed], for the kind words and feedback- we really appreciate it! Thank you, again, for choosing Benjamin Franklin Plumbing and we look forward to assisting you with any future plumbing need! -JD"

Doug H.
Sep 2018
4.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
$35,500
The dispatcher told me that someone would be at my home between 12:00 PM and 4:00 PM but since there were several trucks operating in my area the possibility was good that someone could be there earlier. Eventually i was notified that the time would be moved out to sometime between 5:00 PM and 8:00 PM. They eventually arrived at around 8:30 PM and determined that the equipment that they had could not be used in my pipes and even if it could they could not access my roof vent due to the fact it was dark. They did offer a substantial discount for the job due to the lateness of the call and set up an appointment for the next morning at 8:00 AM. The technicians arrived at around 8:45 the next morning and did a wonderful job of completely clearing the drain in around an hour. They were especially good at explaining what they were doing as well as using gloves and shoe covers to protect floors and cabinets. So despite the scheduling snafus there was a good outcome.
Response from

"Thank you, [Member Name Removed], for the feedback. We really do appreciate it! Thank you, again for choosing Benjamin Franklin Plumbing and we look forward to assisting you with any future plumbing needs. We will be sure to address your concern about the scheduling! Thank you, JD"

Jessica S.
Jun 2018
5.0
Plumbing
Yes, I recommend this pro
$6,900
I requested a call from Angies List at about 11 pm on a Thursday night. Friday morning at 8:15 I had a call back from BFP. They called to let me know they had an appointment Friday, just 4 hours later. The woman from the office who called was delightful, you could hear the smile in her voice! About 20 minutes later another woman called to advise they could move me up earlier, in fact they could have someone on the way because they finished a prior job early. The second woman was just as pleasant to speak with. When Jeff showed up he was thorough, knowledgeable and kind. Jeff knew exactly what to look for and listened to our concerns. I would definitely hire them for future work. My past experience with plumbers hasn't been ideal, this experience was such a departure from dealings with other companies in the area. Thank you Jeff and BFP!
Response from

"Thank you, [Member Name Removed], for the kind words- we really appreciate it! Thank you for choosing Benjamin Franklin Plumbing!"

Lawrence M.
May 2018
1.0
Plumbing, Water Heater Service
We rent out our place in Destin and in the Spring we come on weekends to make sure that everything is ready for renting. We work in Mobile and can only visit on weekends.On this particular Saturday visit in mid March, I noticed the water heater was leaking. I went to Angie's list and due to the excellent reviews I picked this company. I asked the owner if he could come on that Saturday. I informed him we could only be present on Sat He said his truck was broken and couldn't come but iinquired what ws the problem. I explained the leak and he said I needed a new unit and it would cost over a thousand dollars and he could be there with the unit on Thursday. I repeated that we can't make it during the week and wouldn't he like to check first to see if the unit could be repaired. He said if it's leaking it had to be replaced. I told him I wanted to think about it. I wanted to get a second opinion. My friend is a building contractor and he came over and looked at it. He said the salt air had corroded a screw on the top of the unit and it was an easy fix. He did the job and charged me less than $100. I waited to post this because I wanted to be sure the problem would not reoccur. Over a month later the unit functions perfectly. I hated to write this, since the company hassuch good reviews but I felt an obligation to let the Angie's list community to be aware of what occured.
Response from

"Good afternoon, What is the service address listed on your account for the home in Destin? I would like to get with the plumbing manager on this but need more information. Thank you, JD"

Dana B.
May 2018
3.0
Plumbing
$640,000
I recently had a plumbing problem at my home in Navarre. Navarre uses lift pumps to push sewage out to the main line. The pumps have a grinder pump that chews up solids and pumps the tank out, which is level controlled. I called Ben Franklin Plumbers, on recommendation from Navarre City Water, who came out and gave me an estimate of $6,400 to install a new grinder and pump and control box. A copy of this quote is included. Ben Franklin Plumbers took my old pump out and saw that I had a large tank beneath the sleeve, so they didn’t need to replace it, instead using my existing tank and sleeve. When the electrician came, he said it would be an extra $1,800 to install an extra breaker, all of which was supposed to be included in the initial price. Since they were going to use my tank and sleeve, they said that they would just swap the price of the breaker for the new tank and sleeve. I felt I was overcharged, so I called Ben Franklin Plumbers and spoke with their representative, Nick. He said that they use the best pumps and that they back all their equipment. He said there are companies that charge less but that Ben Franklin does the best job, so there would be no reparations for the over-estimation on the job or for work not done. I checked with two other plumbers. One said that he would have done the same job for $2,600 to $2,800 and that he hated that Ben Franklin Plumbers overcharged for their service. The other plumber said that the cost of a 2 HP grinder pump installed with electrical box should have been $2,400 to $2,600.
David S.
Feb 2018
1.0
Plumbing
There listing says they have 24/7 emergency service. I called late on a Saturday night. Someone called me back within 15 minutes to tell me they couldn’t come out till Tuesday. Fortunately, I found another company that did send someone out that night
Response from

"Hi, [Member Name Removed], I appreciate the feedback. Sorry to hear the service did not live up to your expectations. Your satisfaction is 100% guaranteed, so please call the Niceville office directly to discuss. -JD"

Nancy W.
Oct 2017
5.0
Plumbing
Yes, I recommend this pro
$6,500
Great , job was done well.
Response from

"Thank you, [Member Name Removed], for the kind words and feedback! We really appreciate it! Thank you, again, for choosing Ben Franklin Plumbing, and we look forward to assisting you with any future plumbing need! -JD"

Tom M.
Oct 2017
1.0
Plumbing
Wanted over $2200. I installed the vanity fixtures myself in two hours. Willingham Plumbing did the hard stuff for less than $400; punctual and quality work.
Response from

"Hi, [Member Name Removed], I appreciate the feedback. We always ensure our customers understand the price up front before any work is done. We are not the highest priced plumbers in the area, nor are we the lowest. What's most important is your satisfaction, which is 100% guaranteed. If you're not satisfied for any reason, please call our Niceville office directly. -JD"

James A.
Jun 2017
1.0
Plumbing, Drain Cleaning
The plumber was late. I was told by the office when I could expect him twice. He was late both times. When he got there I explained the problem. Without looking at anything he told me it would cost somewhere between 375.00 and 1200.00 dollars. I wasn't about to such a ridiculous price for such a minor repair.
Response from

"Hi, [Member Name Removed], I appreciate the feedback. We always ensure our customers understand the price up front before any work is done. We are not the highest priced plumbers in the area, nor are we the lowest. What's most important is your satisfaction, which is 100% guaranteed. If you're not satisfied for any reason, please call our Niceville office directly. -JD"

Michael P.
May 2017
3.0
Plumbing, Water Heater Service
$98,000
Their price to replace a water heater was so over priced. They were are highest estimate by over 300.00. They actually wanted to charge more to replace piping from the wall to water heater which every company included in their estimate.
Response from

"Hi, [Member Name Removed], I appreciate the feedback. We always ensure our customers understand the [Member Name Removed] up front before any work is done. What's most important is your satisfaction, which is 100% guaranteed. If you're not satisfied for any reason, please call our Niceville office directly to speak with our Plumbing Manager. 729-1776 Thank you, JD"

Showing 1-25 of 69

Licensing

Bonded
Insured
Licensed*

Trade License Number

CFC1428509

Trade License Locale

Florida

Trade License Authority

Florida Department of Building & Professional Regulation

Trade License Expiration

08/31/2026

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Benjamin Franklin Plumbing is currently rated 3.6 overall out of 5.
Monday: 8:00 AM - 8:30 PM Tuesday: 8:00 AM - 8:30 PM Wednesday: 8:00 AM - 8:30 PM Thursday: 8:00 AM - 8:30 PM Friday: 8:00 AM - 8:30 PM Saturday: 9:00 AM - 7:00 PM Sunday: 9:00 AM - 4:00 PM
Benjamin Franklin Plumbing accepts the following forms of payment: Financing Available, Check, CreditCard
No, Benjamin Franklin Plumbing does not offer free project estimates.
No, Benjamin Franklin Plumbing does not offer eco-friendly accreditations.
No, Benjamin Franklin Plumbing does not offer a senior discount.
Yes, Benjamin Franklin Plumbing offers emergency services.
Yes, Benjamin Franklin Plumbing offers warranties.
Benjamin Franklin Plumbing offers the following services: Appliance, Septic, RV’s, Artesian Wells, Undermounted Sinks, Handicap (walkin bathtubs), Grab Bars, Countertops, Propane, Pools, Sprinklers/Irrigation, Backflows, Commercial, New Construction, Community (sewer / rainwater / runoff damage), French Drains, Drain Fields, Gutters, Fireplaces, Pilot Light, Dryer Vents, Pipe re-lining
Repair or install appliances of any kind (we will run water/ NATURAL gas lines to appliances), pump or clean out septic of any kind (we will run lines to septic), any plumbing in RVs, Well pumps UNDERGROUND- AKA Artesian wells, repair or install UNDER mounted sink, WALK IN handicap bathtubs, grab bars, remove counter tops to repair leaks (we can/will remove cabinets but not counter tops), we do not run PROPANE gas lines, any type of work with pools (unless you want a natural gas line running to their pool heater), sprinklers/irrigation, propane, Backflow leak/Repair/Testing/install, commercial work, French Drains, New Construction, Pool leaks, and Community sewer / rainwater /runoff drainage, Appliances, Drain Fields, Gutters or gutter cleaning/clogs, Military bases/jobs (we do not have licensing to get onto a military base), Fireplaces. (We will replace gas line into it, but nothing more), Clean Dryer vents, Pipe re-lining

Contact Information

321 FL-85, Niceville, FL 32578

Service Hours

Sunday:9:00 AM - 4:00 PM
Monday:8:00 AM - 8:30 PM
Tuesday:8:00 AM - 8:30 PM
Wednesday:8:00 AM - 8:30 PM
Thursday:8:00 AM - 8:30 PM
Friday:8:00 AM - 8:30 PM
Saturday:9:00 AM - 7:00 PM
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