Mac Johnson Roofing

This is a current issue I have had with a local roofing company. I closed on my BRAND NEW house 12/20/2020 and Mac Johnson roofing was the company who placed the metal roof. On 12/25/2020 I had a small leak that then went to a large leak in my master bedroom. It took the company 4 different attempts to correct this leak over the course of a year!!!!! When they had a worker by the name of Greg tell me there was missing paper under the metal and a lot of cross threaded screws (poor workmanship). So finally they corrected this leak due to there being an issue with flashing on the roofs. Fast forward to 2021 when there was a leak that started in my kitchen around my recessed light. So they came out tightened some screws and fixed some metal that had lifted due to a recent hurricane….that same leak continued into 2022 took them 3 times to correct this issue. There was issues with the ridge caps. So in 2023 our roof starts to leak again in the kitchen at the same spot as in 2022 but now this time has started to spread to our living room and dining room. Two different people came out to address the issue the first man said “oh the screws are cross threaded I changed them and caulked around them. ”the second man by the name of Scott came January 22nd 2024 and says oh yes I can see the issue it’s bc it’s missing closure strips all on the front of the roof and that he would be mad too by having so many issues with our roof. He stated someone would be out Tuesday January 23rd or January 24th to fix it and no one had to be home for it to be fixed that they have foam inserts to be placed in the gaps of the roof to prevent back flow of water when it rains hard. So fast forward to Tuesday feb 6th 2024 I call to follow up because nothing has been corrected and we get the run around again this time I’m told that Scott doesn’t remember coming to our house and saying that…. You see every time I’ve had to call and have someone come out to fix the roof they have a difficult time locating my file….the follow up is ridiculous. But luckily I have videos of this man coming to the house to look at the roof. So 2/9/24 I receive a call from the front desk lady at the warranty department telling me that Mac Johnson is not going to warranty my roof bc it’s out of warranty that I had a 1-2 year warranty and that times past if they send someone I will have to pay. So which was it one or two years ? Why would I pay a company to come to attempt to fix my roof when they haven’t fixed it the first 9 times. I proceed to tell this woman that this is a leak that happened in the warranty period and should be fixed. They have no record of how many times they have come out to our house to fix issues or where these leaks were ??‍♀️. How can a company have a warranty but not log any times they have come to fix a roof. She stated that the house settles etc this is not an issue from a house settling but instead is poor workmanship!!! The company’s workers have stated the issues with workmanship on the roof. The lack of accountability, professionalism and shoddy work is astounding. I urge you to research who you use to put your roof on your home. I waited to make this post for today as we called them again Friday 2/9/2024 waiting on a call back from the owner hisself and yet again he never called. Pure distasteful, at this point I’m looking for a construction lawyer.

They were excellent with most of the work completed in one day.

satisfactory, no problems so far, good clean -up

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