Marcie's Home Detailing

"It is very unfortunate that with the strike of a keyboard people can say things so out of depth of a true situation and take it upon themselves to harm someone’s reputation. I was called by this client through Angie's list referral, I have cleaned her home twice and she was very happy. The client is the manager of a small mobile home park. When she asked if my company would clean a small apartment above her small garage I was happy to accommodate and we scheduled the home cleaning first which was on 8/21/13 for $60.00 to which the balance has NOT been paid. As her home is tidy I anticipated a respectable landlord situation in cleaning her rental. This was not the case as we are in hot central Florida and we attempted to clean an upstairs apartment that was sweltering hot and rat infested. The apartment had no working A/C and was used as a garbage dump that had a nicotine and grease coating on everything that was not newly painted. This includes cabinet doors, votives from three ceiling fans, and a large panel wall that were coated and required extra attention. This is not a problem but is very time consuming. There were small aluminum blinds that were also covered in heavy film and I did not want to waste the owners time and money when they clearly needed to be replaced and there was no sink or tub to accommodate soaking them; not to mention that the strings holding them together were dry rotting. On the stove the burner pans were so old they literally were disintegrating with rust from years of never neglect. I have several before and after picture; and in good faith took it upon myself to buy new burner pans, light bulbs and votives in order for her to show the apartment with lights and matching votives on all ceiling fans. This was after we washed and scrubbed the original votives of the yellow nicotine film that everything was covered with. Three construction garbage bags were filled in order to properly start to clean this apartment. The cabinets, fridge, and bathroom were full of trash, empty coffee cans, various plastic wires, rotten food, large quantities of Winn-Dixie/Publix bags, empty aluminum cans and glass bottles … Gathering and disposing of all this trash took two people an hour and we charge for our time spent working. Cleaning the apartment would have been impossible had we not removed the refuse. I called and informed the owner the process and the A/C being non operational, and at the time I had an Heating and Air Conditioning Specialist come look at the wall unit for the client and we agreed that we would come back and continue to clean once it was fixed. Time went on and the client didn't want to pay for another small a/c window unit; and as the weather got cooler we came back and finished the apartment in 3.5 total work hours, not including the purchase of items needed for the apartment. After the client finished inspecting the apartment and explained over the phone that she was happy with the results, she then stated that she was not willing to pay the invoice amount for such a small apartment. After attempting to call the client several times without an answer, the client began to harass me by sending numerous threatening text messages. After finally getting a hold of the client’s husband, we then agreed upon a revised price that was below my cost in order to please the client. Our employees strive to keep the customer happy and are not afraid to work hard, but despite our best efforts the client was focused on being hostile and unwilling to communicate in a professional manner. Marcie’s home detailing has been as accommodating as possible in this matter, but in the end we feel that we were taken advantage of."