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When the Genie garage door malfunctioned on 03/1913 I was informed by an overhead garage door repair company that also happened to be an Authorized Genie Dealer that my Genie garage door opener model was covered by a lifetime warranty. I immediately called Genie's Corporate Headquarters & Genie of New Port Richey.
The rep at Genie's Corporate Headquarters asked for an assortment of information then emailed claim forms.
In spite of having a written warranty and being within the stated warranty period, the Genie Pro owner, Laura Salazar, told me that there was nothing she could do about my nonfunctioning Genie opener.
Upon receiving a replacement Genie garage door opener from Genie Corporate I made arrangements for Genie of New Port Richie to remove the nonfunctioning unit and install the replacement unit.
I returned the two parts that Genie of New Port Richey installed to Laura Salazar on 4/18/13 and asked Laura to refund $250 of the $337.33 I had paid her for the repairs that her company had completed during October of 2012. Laura gave me a group of nonsensical reasons why she couldn't refund my money. I left the parts with her & obtained a receipt for them.
I called Laura on 05/01/13 to follow up & when she once again started telling me the rediculous reasons what she couldn't return my money I informed her that she had been in possession of the parts for nearly two weeks and that I expected her to bring me $250 in cash by 1:00 on 05/03/13.
Laura did not bring me my refund.
UPDATE: STILL NO REFUND AS OF MAY, 20, 2013 :-(((
THERE'S ABSOLUTELY NO DOUBT WHY THE BETTER BUSINESS BEAURU RATES THIS COMPANY AT A D- !
"As stated on your review page, the member had a 1 year warranty on parts. So when his boards went out again why didn't he utilize his warranty? The fact is his opener was hit by a power surge or lightening blowing both boards out, which is not covered under the warranty. Genie does not cover acts of nature, only manufacturing defeats. He cannot expect to return blown out boards that he used for 6 months and receive his money back. I spoke with Genie Corporate and the home office concurred with what I said. Our receipt even says special order parts are ordered with half down that's non-refundable, which we did have to order his board. We feel bad that his boards were hit, but all openers are suspectable to being hit because currents of electricity follows the path of least resistance, which would be garage door openers. During rain and/or lightning storm the best thing to do is unplug the opener."
"Member states "the only tech that we had that was worth anything recently left." The tech that was to respond to this call is the one that left. The reason this tech left was for not completing jobs on a timely manner or not at all. We apologize for any inconvenience this may have caused and are taking steps to ensure all of our customers are taken care of in a professional manner and in a timely fashion."
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