EMS Contracting Corp

EMS CONTRACTING CORPORATION I used this company and their solar system is not what they promised. It was installed in 2017. We were told our bills would be almost nothing. My electric bills are still over 200.00 month so I am barely saving money after spending 30+ thousand dollars. I need to speak with them now regarding another issue, replacing my roof, and have three different messages on 3 different phone numbers and no one will return my calls. I have left 3 messages over 3 days. Completely unresponsive! Very unprofessional. Update 9/9/21- Spoke with Chelsea she gave me a 4th phone as they are now under new administration. She will pull my contract and send it by Monday. They will review our usage. 9/13/21- No word from Chelsea. She said she would call me by 9:00 am , It is 10:30 am and I left a message. I need to have my roof replaced and was promised a one time charge of 500.00 by the original sales rep to remove and replace the panels. I am unable to proceed with this until I hear back from her. 9/13/21- 11:00 am. Chelsea called me back but has no information. They are trying to pull my contract which is in another system and won't be able to contact me till tomorrow. 9/14/21- 10:50 am - still no word - left another voicemail. 9/14/21- 5 pm - No call back , will try calling again in the morning!! 9/15/21- 9 am- no answer- left another voicemail. 9/15/21- 10 am - left another voicemail and told Chelsea I need either her or Steve to call me back by noon or I will start taking other actions. 9/15/21- 10:02 - received a text "in a meeting will call back" 9/15/21- 10:15- received a call back from Chelsea. Stated she has been in meetings all week and has been unable to call me. Wanted to know what I needed! She stated she sent me an email ( I did not receive anything and even checked my spam folder. ) She stated she will resend. She also stated per Steve they won't provide me a copy of my contract. She also stated that our sales, rep, Patrick basically lied to us about the 500.00 panel removal for the roof replacement. She and Steve will come up with a price to have the panels removed and put back on the roof and will call me later on a conference call today. As for the production Chelsea stated that our 190-250.00 electric bills do seem high and she will check back on stats from the inverter back to 2017 and run a report. She said the original sales rep, Patrick's math may have been "off" with how many panels we needed. (my opinion-So it seems Patrick did whatever he needed to do to get the sale but my issue is how did this pass engineering?) 9/15/21- 5 Pm - No word from anyone!! Never received the email that Chelsea said she would resend. I am leaving town till 9/20/21 9/20/21- 2 pm - No answer .Left another voicemail. 9/20/21- 4 PM - called again but did not leave another voicemail. 9/21/21- 11:30 am- still not a word from this company!! I have now filed a complaint with the BBB and FDAC! 9/22/22- received an email from Steve(owner) basically stating he owes me nothing. Again, I asked about how I was to proceed with the roof replacement and no response. 9/23/21 - sent Steve another email as my roofing job is still on hold.. again no response! 9/24/21- Still no response from Steve or Chelsea, it is obvious this company does not care about their customers and does not stand behind their product... I will be forced to take other actions....... 9/27/21- Not a word from anyone from this company!! In my opinion... stay clear of EMS contracting!! Any ethical company would follow up with their customer's that support them. Another 5 days have gone by and not a word from anyone. Totally unprofessional, unethical and complete lack of empathy after they finish a job! I am now taking other actions....

Horrible. They were only good and professional when they came home with their proposal. After that it was a total and utter disaster They took one entire year to complete the solar oanels..but wanted the money in advance!!! Horrible front desk..Denise is rude and abnoxious..no coordination between people and they just dont deliver. Stay far away from them.

There were a lot of delays. Subcontractors in unmarked vehicles and no uniforms arrived to perform the work. After the inverter was installed, nobody showed me how to operate it. The owner said to "Google it," implying a search for the owner's manual. He then sent me a text with the link to the manual (wrong one). I was told there would be a wifi monitoring system (which the inverter comes with), but was told it would be an additional cost. I also paid for other items to install, which were completed over a 2 month span. I made 2 payments on the loan, before anything was worked on. Included in the contract is 1-time roof remove replace, which the owner denied. Then claimed it was only for the solar water heater panel, nothing else. Then offered "a really good deal on a new roof," which I was under the impression was already purchased. Now, they won't speak with me, because I requested legal assistance.