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CERAMIC CREATIONS INC

3.5(
2
)
Flooring - Install, Repair, or Refinish, Laminate Wood or Stone Flooring - Install, Laminate Wood or Stone Flooring - Install,

About us

CUSTOM CERAMIC TILE.

Business highlights

27 years of experience

Services we offer

CUSTOM CERAMIC TILE, STONE, WOOD & LAMINATE INSTALLATION.

Reviews
3.52 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%
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Showing 1-2 of 2 reviews
Kevin B.
Dec 2017
5.0
Yes, I recommend this pro
Great, Dave did two rooms and Paul and Adam did one all of them were very professional punctual clean and did excellent work
Marilyn W.
Jul 2016
2.0
$10,000
I met Chris through BNI Revenue Source. We were living in the house while they worked and the mess was horrendous. They did the best they could to keep the dust down while they took out the old floor. They moved the furniture around and tried to leave us paths to get through the house while they took out the old floor and put in the new one. When the new tile was in, the edges were uneven. Starting at any point, it wasn't possible to slide a coin across the floor without one of the tiles stopping it at some point. Chris told me it was installed to industry standards. The grout was coming out within months. When Chris came out to look at it, he told me they had left grout for us to fix it. I won't use him again and don't recommend him.
Phillip W.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Peggy T.
Jan 2016
5.0
Yes, I recommend this pro
unknown
David H.
Oct 2015
1.0
Yes, I recommend this pro
Ceramic Creations was assigned to us through the home service store who is the installer for Floor and Decor. Upon work completion the poor quality of installation was immediately clear. The floor was buckling and there was debris under the floor that was showing through at multiple points in the floor. We demanded that they remove the floor and completely reinstall at the recommendation of a flooring inspector that did a thorough inspection and created a report that showed major flaws in the installation They declined despite the overwhelming evidence citing the inspector was not a "certified flooring inspector" - he was a highly experienced and certified home inspector that is rated highly on Angie's List. One year later the floor is deteriorating quickly and will need to replaced soon. This company is by far the worst contractor I've ever had to deal with.
Nargis I.
Mar 2014
5.0
Yes, I recommend this pro
$2,500
He was Excellent, I am very happy, I am so pleased with the job they did.
Vivian R.
Aug 2013
1.0
$2,000
The installer showed up on time.  His helper was new to tile installation.   The carpet was removed and the tile installed.   Seemed to be in a rush to finish in 2 days.   When the floor was complete it was a mess with grout and dirt.  Left all of this for us to clean the next day.  When we cleaned the floor it had a lot of grout marks on it that would not come off.  We purchased a special cleaner but it is still covered by multiple marks.   We called Ceramic Creations and were told someone would call to come out and see what can be done.   We are still waiting.
Response from CERAMIC CREATIONS INC

"This issue was resolved within days of complaint. Turned out to be water spots on tile and was taken care of."

Clint J.
May 2013
4.0
Yes, I recommend this pro
$1,500
The floor tiles we had picked out looked nice but when the installers laid it down it made the room pop. Very nice people and great job.

Terri D.
Mar 2013
5.0
Yes, I recommend this pro
$2,000
I was very pleased with the work that Gary and Tom did. They were  very professional and easy to work with. Both took the time to explain any issues and even suggested some better ideas on ways to do things. Their hard work and positive attitudes made the job run very smooth and I am very delighted with the outcome.


Jamie B.
Dec 2012
2.0
summary: got the address wrong even after I provided directly to Alex (who called to schedule), never called me back to reschedule even after I called the store three times to ask, got mad at me for the address mix-up.   Details: got the scheduled estimate through flooring store in Brandon FL. store attributed the wrong address to our order (one of our other properties and not where the wood floor installation was to be done). Salesperson said to provide installer the correct address when they called to set up appointment. I did so (spoke with Alex on Saturday evening 11/24/12), yet estimator went to the wrong address. They left me a voice mail, but due to system delays I didn;t get the VM until 1.5 hours later. You'd think they would have kept calilng me if I didn't answer the 1st time. estimator claims he sat at wrong address for 45 minhtes (and they charge $25 for estimates) while waiting for me to call back. I explained address problem to him but he was very rude and blamed me for mixup. said he wasn't sure when he could get back to give me estimate. said he would call me back. I called store installation service dept to report what happened and they said would have Alex call me back. he never called. Store install dept and I spoke two or three more times over next few days but no one from ceramic creations ever call me back. Store install dept admitted it wasn't my fault and said would pass this on to Alex. Ceramic Creations was very unprofessional in their handling of the mixup. I was ready to have floor installed, and glad they didn't come out. if they can't handle initial estimates professionally, I wonder how they would handle any problems that came up on the job. We found another installer on our own and were pleased with results. not sure I will shop at Floor & decor anymore either if this is the only installer they have (install dept confirmed that as of date of this review it is the only installer they use).

Response from CERAMIC CREATIONS INC

"The address given and on the paper work was incorrect. We made several attempts to contact customer through the call center and were unsuccessful. After waiting 45 minutes at the wrong address we left. When we finally made contact, the customer called my general manager an idiot and that was the end of the conversation on our end. We would have been more than happy to perform work for the customer but will not expect to be talked to in that fashion for a simple mix up with the address."

Francis B.
Sep 2012
5.0
Yes, I recommend this pro
Over several years, the carpet in each of the four bedrooms were replaced with 3/4 inch tongue and groove solid wood flooring, and two of the bathrooms were tiled, one with porcelain, the other marble. In each instance, Chris advised me on how to prepare the concrete floors to prevent moisture damage prior to their installation of the wood flooring.  They cut and installed the molding I had selected and painted.  His employees were timely, courteous, professional, and knowledgable about their craft.  They were respectful of our home and ensured they did not track anything into the house across other floors. If the quality of the tile laying is measured by the amount of "lipping" the tile setter allows, then these craftsmen are the best in the area as their is exactly zero 'lippiing' in either of the two areas tiled by Ceramic Creations. They have a minimum price of $ 500.00 regardless of the size of the job.  While this might seem high for small bathroom jobs, their quality is worth the price.  If there were any more flooring to replace in the house, I would definitely use them again.
Karen T.
Feb 2008
1.0
$8,000
This job started badly, and then became a nightmare. It was completed nearly 10 days late, leaving my family stuck in a motel over Thanksgiving at our own expense. Ceramic Creations did little to prep the floors or acclimate the wood for the job. The day following completion of the job, the floors began to acutely buckle throughout the house. The glue did not adhere to the floor in any room of the house. Ceramic Creations hired a certified inspector (?) to prepare a report, but we were denied access to the findings. We were ultimately told that there was no problem with the product, but that our slab floors had 'moisture problems'. If we wished for Ceramic Creations to reinstall the floors, they would do so without warranty for their work. Since then, we have had beautiful hardwood floors installed by a different provider who assured us that we had no problems with moisture content of our slab (measurements ranged between 1.8 and 2.3 (low)).
Response from CERAMIC CREATIONS INC

"JOB STARTED LATE DUE TO CUSTOMER FAILING TO TELL US THAT THE WOOD THEY PURCHASED WAS SPECIAL ORDER AND WAS NOT AVAILABLE AT THE TIME OF INSTALLATION. WE REARRANGED OUR SCHEDULE OVER A HOLIDAY WEEKEND TO ACCOMMODATE THE MEMBERS. THERE WAS NO REASON FOR A MOTEL STAY BESIDES A PLANNED FAMILY VACATION BECAUSE INSTALLATION WASN'T STARTED UNTIL THE FLOORING CAME IN. WHEN FLOORING STARTED TO BUCKLE IMMEDIATE ACTION WAS TAKEN AND A FLOORING INSPECTION WAS ORDERED FROM AN OUTSIDE INSPECTOR. AS SOON AS THE FLOORING INSPECTION WAS PERFORMED, THE FLOORS WERE REMOVED THE NEXT DAY AND THE MEMBER'S HOUSE WAS BROUGHT BACK TO THE CONDITION IT WAS BEFORE FLOORING WAS INSTALLED. THE INSPECTION REPORT CAME BACK AS A SITE RELATED ISSUE WITH NO FAULT DUE TO INSTALLATION. OUT OF GOOD FAITH, A FULL REIMBURSEMENT OF LABOR, MATERIALS AND EXTRA COMPENSATION WAS GIVEN TO THE MEMBERS. I FEEL CERAMIC CREATIONS, INC WENT ABOVE AND BEYOND THEIR CONTRACTUAL OBLIGATIONS TO ACCOMMODATE THE MEMBERS."

CATHERINE B.
Feb 2007
2.0
$1,600
The crew sent did a fair job of laying the tile, but some tile were higher than others, making it hard to slide a chair over the surface. After the bathroom tile was done, we had sewer gas in the house for several days until the owner came to fix that problem. The crew left a lot of dirt while I've heard other installers left very little dirt. Very Poor in moving the appliances and scratched my patio floor and left numerous scrapes and gouges in the walls. Did a poor job of cleanup.
Response from CERAMIC CREATIONS INC

"UPON COMPLETION OF THE JOB, A SATISFACTION FORM WAS SIGNED AND BALANCE WAS PAID. THERE WAS NO MENTION OF ANY HIGH TILES. WHEN CALLED ABOUT "SEWER GAS" ODOR I CAME OUT TO INSPECT THE TOILET AND FOUND IT WAS PROPERLY INSTALLED. TO ELIMINATE THE ODOR I SIMPLY FLUSHED THE TOILET. AT THIS TIME THERE WAS STILL NO MENTION OF HIGH TILES. WHEN HOMEOWNER MENTIONED SCRATCHES ON WALLS I OFFERED TO TOUCH UP THE AREAS WITH PAINT BUT WAS TOLD NOT TO WORRY ABOUT IT AND THAT IT WAS ALREADY TAKEN CARE OF. NO MENTION OF "DIRT" WAS EVER MADE OTHERWISE THE ISSUE WOULD HAVE BEEN ADDRESSED AT THAT TIME. I MUST ADD THAT WE REMOVED 350 FEET OF CERAMIC TILE FROM THE HOME BEFORE INSTALLATION SO SOME DIRT SHOULD BE EXPECTED. I OFFER A 1-YEAR WARRANTY ON MY COMPANY'S WORK. IF THERE WAS A PROBLEM, A SIMPLE PHONE CALL WOULD HAVE RECTIFIED IT."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

CERAMIC CREATIONS INC is currently rated 3.5 overall out of 5.
No, CERAMIC CREATIONS INC does not offer free project estimates.
No, CERAMIC CREATIONS INC does not offer eco-friendly accreditations.
No, CERAMIC CREATIONS INC does not offer a senior discount.
No, CERAMIC CREATIONS INC does not offer emergency services.
No, CERAMIC CREATIONS INC does not offer warranties.

Contact Information

10523 HOLY SPIRIT CT, New Port Richey, FL 34654

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