RICK FERRELL'S CERTIFIED A & A SEPTIC SERVICE INC.

excellent!

Great They did a great job.

great service very friendly they bring back customer satisfaction great people

Donald was very thorough and professional. Told us that the filter was blocked and after pumping cleaned the tanks with water. Left the lawn in great condition. Also told us to use copper sulfate twice a year and how to apply for the drain-field. Very impressed and told our new neighbor to use this service. Will use again and recommend to anyone.

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Tried to contact another company first. They were listed as a 24-hour Emergency service. My call went straight to a full voice-mail box and when I sent an e-mail, the reply stated that I would receive a response in 48-72 hours!! Thankfully I didn't have a full-blown emergency.
I then called Rick Ferrell's number and got a real person on my first try. I asked for a Friday appointment because it was already a Monday. The lady offered me a next-day service call because the man would be in my area. I gladly accepted. She told me an approximate time frame because I had to leave for the airport in the late morning. No problem.
Chris arrived as expected. Showed him the area and left him to his work. An hour or so later he let me know he was finished. We talked about what problems we could expect in the future because of the age of the drain-field. He gave me an approximate price. He was very personable and polite. 
The price was as quoted and it  was $10 less because I was an Angie's List customer.
Would not hesitate to call them again, or recommend them to my neighbors.

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it went wonderfully well. Rick is very thoughtful, kind and professional. we have only deep appreciation for a job well done.

The day before I had a large tree removed from front yard.  During the process a small but very deep hole was discovered.  It appeared as if the septic tank was collapsing. 

Called that morning and was told that they were busy but could respond that afternoon.  The service person, Chris, called at 1000 am and advised that he was between jobs and could respond.   Chris arrived and diagnosed the issue which was a damaged fiberglass lid covering septic tank.   Chris explained that this tank was fiberglass not concrete.  Chris pumped the tank and later returned with a new lid.  Chris was very professional.  I will defiantly use the company again.  Thanks for the great service. 

Awesome company to deal with. Very courteous, thorough, honest and fair. We had two other companies out here prior including the home purchase and once after. Wish we knew about Ferrell's sooner. They scheduled our pump out promptly. driver arrived as expected. Was very thorough- respected my wife and spoke with her as if she had a brain. no talking down or pretending like she would not understand. Answered all questions, did a real nice job with the cap dig and recover. Chris (driver) was also conscientious to ask about the fresh concrete.. And how we wanted him to get the hose where it needs to go. Best service, best price yet. We will not go with another company again, no reason to. Highly recommend this company for great customer focus and service.

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Chris arrived exactly as promised, he was very polite and fully explained what he would do. He then located the tank, and correctly determined where the pump and other tanks should be in relationship to the septic tank. He found the pump was burned out, and was able to replace it right on the spot.
I decided to have them come back and install risers on all three tanks in order to eliminate digging up in the future. He returned in a timely manner and did a good job of that, too.
When I was selecting a company to do this, at first I was concerned about this company's "F" rated review of 2/20/2015. It was clear to me that the owner didn't understand, or didn't care to understand, that if a tank was pumped out when way too wet the tank could rip out of the ground, it would act like a boat. The staff at Rick Ferrell's really seem to know what they are doing.
I have full confidence in Chris and Rick Ferrell's Certified Septic Tank Service and would certainly use them again.

Excellent service by a friendly worker, who also gave me some good advice on proper septic upkeep.  Clean and efficient.  Would definitely use again.

All the work went as planned. It was completed in a timely manner and the men were very professional. There was a small glitch about the time the fields were done, but that was reconciled and job was completed. It has been a year since drain fields are in and so far so good. They seem to be working as they should.

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Rick's worker arrived as scheduled and went directly to work. He pumped out the tank quickly and gave us advice on how to avoid more frequent services.  Once he finished pumping the tank, he returned our lawn to the same condition as when he arrived. It looked like he hadn't disturbed the area at all!  He was very friendly and took time to explain what he was doing.

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Chris showed up around 10, found the spot, dug up the grass gently, all the while answering any questions I had. He then proceeded to pump out the tank, which surprisingly didn't smell all that bad. He showed me where the leach field is and where the tank were located (surprise!) that my husband inadvertently parked on a couple of times (ouch), and he advised against doing that in the future. After that, he very carefully replaced the soil and grass, once it rains you won't be able to see where it was dug up. Chris was very professional, knowledgeable and friendly. You can bet I will be calling this company again for any septic needs. A+!

I called in the evening to request service and was scheduled for the next day. He called before he came as I requested and showed up at the time specified. Good service. Pleasant and courteous worker.

Chris arrived on time. Did a great job. Was very courteous and gave good advice on how often to clean the system, what to be aware of in terms of system degradation and what preventative steps could be taken to ensure system works fine for a long time. He was very professional, friendly and took the time to explain things to me since this was my first house with a septic tank. Would definitely go with these guys again, just the fact that they showed up on time and did the service in and of itself was more than other companies, not to mention the bonus of their true professionalism.