"14 years ago our company Storm Protection built the first largest lanai roll down shutter ever to be manufactured and installed. We recently serviced the shutter. The call came in and our service team responded within 24 hours. Today this shutter is still running on its original motor and equipment . Although routine maintenance is required. This has been the first service call in 14 years. A prime example of our quality products and service. This customer review we are responding to contains non factual information saying we don’t warranty our products and the shutters never worked correctly. We repaired a window shutter after the installation in 2018 under our warranty. Upon completion all ten shutters were working great. We were hired to provide a maintenance /lubrication service April 2020. All shutters working great. The customer did default on their contract in 2018. A intent to lien was sent. The customer called our office Friday afternoon 11/12/2021. We were closed . The next business day a return phone call and voicemail message was left Monday morning 11/15/2021. The customer has not contacted us to schedule a repair. We found out about this review Friday 11/19/21. The review was filed by the customer 11/13/21 a day after he called when we were closed. This is why the customer won’t call us back because his review contains lies and slander. Angie’s list has a message showing when posting a review the information shall be true and accurate. After reviewing the file I found a email from the customer wife in 2018 praising the quality job performed by our crew. Hey [Member Name Removed],when your ready, give us a call, send a email or contact us via website. Be glad to help you."

"Storm Protection policy: Service techs always get approval from property owner before beginning any repair service. On this specific service call the technicians explained the cost on site. The homeowner did not ask about our fees during the phone call . However, we are very competitive with our fees. Initial Service Request: Homeowner explained Alufab USA INC cannot get warranty workers out to her location for weeks to repair the lanai shutter. The original manufacturer and Installer of the hurricane shutter in need of repair is Alufab USA INC based in Fort Myers, FL. At Storm Protection. We Manufacture and Install all types of hurricane shutters. We promptly warranty our product in days not weeks. I received a call after hours from the homeowner explaining she was in the dark with her lanai shutter being down. I felt very sympathetic to her situation. Our technicians arrived next day. Homeowner did call the office to request a reduced rate. I explained the pricing structure and what it detailed, overhead,etc. The homeowner declined the service and our technicians went to the next call. Most Handyman services are not licensed for this skilled trade. A unlicensed and non-certified shutter person can void your warranty if they attempt to repair your product. Customers appreciate a company like Storm Protection, vehicles stocked with parts, licensed and insured company with professional factory trained technicians."