Speedy Air Conditioning Inc

My system is covered by the Lennox manufacturers warranty through 2031 and was registered with Lennox after we closed on the unit in 2021. Feb. 23-24th the unit stopped cooling. We placed a service request with Speedy The Speedy technician arrived the afternoon of Feb 24 and determined that the issue was a leaking evaporator coil in the air handler. The evaporator coil would have to be replaced. The charge for this service call was 113.00, which is reasonable for about 33 minutes of time. The part was to be ordered and the repair completed once the warranty parts were delivered. The quoted charge was for 909.00. Once the parts arrived the repair was scheduled for Mar 3. The technician arrived at 2:02PM and the job was partially completed by 4:12PM as noted on the invoice. During the repair I asked the technician if the filter-drier would be replaced as part of the repair since this is strongly recommended if the system piping is opened to atmosphere for any reason. He told me he had already replaced it at that time. I paid the charges as requested (1066.78) based on the 909.00 original quote plus 157.78 for 2 additional pounds of 410A refrigerant. At this point I was a quite concerned that required precautions were not being followed and shortcuts were being taken. The system appeared to be working after the repair but the technician had "taped" the drain line together at the air handler because he did not have a 3/4 inch CPVC coupling to reconnect the pipes properly. After the technician left (2 hours after arrival), I went to the outside condenser unit to make sure the filter drier had, in fact, been replaced. It had NOT been. On Mar 5 (Sunday) I emailed Speedy with my concerns and requested more details on the charges and an explanation for the filter drier NOT being replaced as I was told it was. Monday Mar 6 I received an invoice from Speedy for 1224.56. It appears they were trying to bill me for the 2 pounds of 410A refrigerant that was supposed to be included with the 909.00 original quote. Monday morning I also discovered that the "taped" joint in the drain had opened up and water had been leaking onto the floor for some time. I had to repair this issue myself to avoid further damage. On Tuesday Mar. 7 I received a reply from the Operations manager basically indicating that "all of the charges are very fair and average for the job that was done at your home". I beg to differ. The 78.89 per pound for 410A is debatable. The 375.61/hour labor charges are certainly excessive Tuesday evening at 6:32PM, the technician returned. He wanted me to look at the filter drier that he claims he had replaced during the repair on Mar. 3. When I went out to look at it, it had in fact been replaced with a gray colored unit. This was not there at 11:17AM that same morning. This is the first time in my life that I have ever posted a negative review for any service provider. I am normally very understanding when it comes to service providers and technicians. As a service engineer myself, I always had to justify my charges to the customer in detail for travel, labor, parts, and supplies. The difference being, I was never allowed to charge any customer for a warranty repair, even for labor. My instruments ranged in price from 50,000.00 to 1.2 Million each. My hourly rate was around 400-650.00 per hour. I guess the HVAC industry or Speedy in particular does not believe in transparency. Trust takes years to build and can be destroyed in just a few seconds. I will not be able to do business with Speedy in the future but I hope this is not indicative of how Speedy treats all customers. I do expect there will be issues with this unit in the future due to what I believe was improper brazing techniques. I can only hope that the filter drier does its job and is not overloaded by the oxidation products created by the brazing without nitrogen purge.

Awesome. Four bids - and they were the best. Two days later all new systems installed. House filled with wonderful cool sweet air. Responsive. Quality work. Competitive. Wonderful service. They were 17%, 33%, and 55% less than closely comparable bids. All put together - definitely recommend,

Excellent. Very Nice young man did the work effectively and efficiently. No upcharges

Very well. Very impressed with the company and their procedures.

great They were very good

very well, i decided because of their great service to go with a year long maintenance contract with them.

very well, as always the gentleman from speedy air did a professional job, which is why i use them for my ongoing yearly maintenance.

It is a mess and continues to be a mess. As we have gathered estimates to repair the damage, at the expense of two elderly fixed-income residents, we have learned that the work was not done to code (using duct tape vs. proper sealant), a foot went through the ceiling, doors left wide open letting the swampy air in while they accessed our condo, etc. We spoke with two managers who took no responsibility and would not provide access to the owner, Peter. We simply were requesting that they pay for the dehumidifyers installed while the damage and responsibilities were sorted out. They are sneaky, sloppy, incompetent, heartless, and most of all, untrustworthy. With so many choices for air conditioning work, pick anyone but them - especially if those involved are in some way elderly or incapacitated and can't fight back.

They were on time and they were very good.

Matthew was timely and professional and quickly identified the problem. He then explained the procedure necessary to solve the issue. It was fixed properly and now works better than ever. Great value for the service as well compared to other quotes.Definitely recommend!

went well they did a good job

They were fabulous and saved me $4000. Everyone said I needed a new system but they just replaced the fan. They gave great customer service and had great expertise. I would highly recommend them to anyone.

went well xxxxxxxxxxxxx

They found it, and some other stuff in conjunction of what needed to be done.

They work with you if there is a situation;  like I had a problem with the condenser and they worked with me to cover the part even though it wasn't under warranty.

Great. Angies List messed up in not sending the order to Speedy. I called Speedy and talked to Julie, she knew exactly what to do and got a tech out the next day, impressive. Matthew, the tech, was very informative about how to handle my unit when we are on vacation. His professionalism was very good and I felt that he truly had the interest of the customer foremost with common sense, without compromising the fact that they are a business. Hire these people, you will not be disappointed.

Excellent - professional and extremely thorough.

Very well !

It went great- would highly recommend !! Thanks Chris!

The gentlemen were on time, did their work thoroughly and cleaned up after the work was done. I will be using their services in the future. Please give them a try.

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Cool as ice

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