Romeo Air Conditioning Inc
About us
You won't be asking 'wherefore art thou?' when you choose Romeo Air Conditioning, Inc., because we offer immediate relief with 24-hour same-day service throughout Southwest Florida. Our goal is to build strong, lasting relationships with our home buyers and to provide excellent customer service after they move in. Our family owned and operated company is celebrating 15 years of outstanding HVAC service. Our licensed and insured company has the experience to provide immediate relief with 24-hour same-day service. Our sales, service and installation include: • Preventative maintenance agreements • Custom filtration systems • Specialty thermostats • Dehumidistats • Ventilation • Air purification • Zoning Turn to the air flow experts when your experienced discomfort in your home. Financing is available and we can work on all makes and models. Call Romeo Air Conditioning today for your estimate.
Business highlights
Emergency services offered
28 years of experience
Services we offer
Repair, installation & replacement of air conditioning systems. Indoor Air Solutions:Air Testing & Mold Testing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.719 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 11% | ||
| 0% | ||
| 11% | ||
| 21% |
Showing 1-19 of 19 reviews
Magdalena R.
Feb 2025
Be aware!!!! I was the costumer since 2011. The way the company treated me last time it’s not acceptable. They knew that AC has a whole and they still were loading AC with Freon and charging me for it. Didn’t even asked me if I want it. Owner of the company told me that I will get the discount. Was waiting for a new invoice for the months! They never send me. Now they reported me to collections agency. Another time they were FIXING my AC for 2 MONTHS!!!! NEVER AGAN. They lost the client definitely!!!!!!!
Stephen C.
May 2018
black mold on walls...cut out sheetrock... insurance company called... dried out walls...replace a/c...replace walls and base board ...repaint...canceled romeo air conditioning!
Paulomee A.
May 2017
They showed up on time for the estimate and accommodated us within 24 hrs for the replacement because we were only going to be there for 3 days.
Paul G.
Mar 2017
unknown
Maria C.
Dec 2015
unknown
Steven W.
Dec 2014
Seven years ago we moved into our brand new home. Each year for the first six years we had expenses in excess of $1,000 in repairs to our air conditioner, including replacing the condenser. It is important to note the air conditioner was maintained annually by a maintenance contract, which included at least two service visits a year.
Again in the beginning of year seven we were faced with another $1,200 repair when we decided to seek quotes to replace our existing unit.
We did not consider this provider. Our experience with the existing unit was enough. The response by employees was defensive. Every time we had someone come out to look at the unit it was a different technician. Each technician criticized the work and opinion of the previous technician.
The last straw was when the condenser went out (one month after the warranty ended) though we had planned to replace within the warranty period, but were told by one of the technicians that it was not the condenser. Romeo A/C did take care of the condenser after some confrontation.
We did have conversations with Julie Romeo on various occasions. She was always professional and showed interest and concern. Unfortunately, we can't say the same for our interaction with other employees.
Romeo A/C installed a unit in our 2,700 sq ft home that was not the appropriate size for the home. Specifically, the duct work was inadequate, placing tremendous stress on the unit. Our belief is Romeo A/C worked within the amount afforded by the builder though inadequate to properly retrofit the home. Our advise to Romeo would be if you know that what the builder is recommending is not adequate don't take the job and put you reputation on the line.
Again in the beginning of year seven we were faced with another $1,200 repair when we decided to seek quotes to replace our existing unit.
We did not consider this provider. Our experience with the existing unit was enough. The response by employees was defensive. Every time we had someone come out to look at the unit it was a different technician. Each technician criticized the work and opinion of the previous technician.
The last straw was when the condenser went out (one month after the warranty ended) though we had planned to replace within the warranty period, but were told by one of the technicians that it was not the condenser. Romeo A/C did take care of the condenser after some confrontation.
We did have conversations with Julie Romeo on various occasions. She was always professional and showed interest and concern. Unfortunately, we can't say the same for our interaction with other employees.
Romeo A/C installed a unit in our 2,700 sq ft home that was not the appropriate size for the home. Specifically, the duct work was inadequate, placing tremendous stress on the unit. Our belief is Romeo A/C worked within the amount afforded by the builder though inadequate to properly retrofit the home. Our advise to Romeo would be if you know that what the builder is recommending is not adequate don't take the job and put you reputation on the line.
EDWARD S.
Jun 2014
The owner of the company came to the home with his son to discuss the job and because they were used by us before on a service agreement, they seemed the logical choice. They did the install, and although the units work OK, the service quality was not good. When problems arose and a request was made to correct the problem, it tooks months to get a reply. The senior management is totally unresponsive and lacks the ability to follow up. Even if the son of the owner, who runs the company now, should you have his cell phone, you won't get a reply for weeks, if at all. This is an example of a company that was excellent at one point, but the transfer of management responsibility to someone that is not yet ready to take on the responsibilities and deal with customer relationships sadly causes me to say that this was one of the most expensive errors of judgment in picking an installer that I have ever made.
When the unit was initially installed, the company left doors unlocked, undersized duct work that was supposed to have been resized and correctly designed to provide air control to all rooms. When one room was too hot, they told me that the installer put the wrong size air handler in. Instead of fixing the problem, they were more than happy to add another vent and a thermostat for an additional $1300, which should never have happened in the first place. To pay for their errors in design of the system was the last blow. We finally agreed on a lower price of $800 or so, but so what. It was done wrong in the first place.
The owner of the company has simply refused to have any conversations about the job and refuses to deal with a job that he initiated. Another of his clients tried to make him understand how important it was to discuss a job he sold, but it made no impact on Mr. Romeo.
Having spoken to other people that use Romeo as a subcontractor, they have indicated to me that they have also experienced very serious problems and poor communication and are dropping them from their preferred vendor list.
This was a great company at one time with extremely high customer service levels. It is a shame that they have fallen so far, but I would never use them or recommend them for any future business. I have moved to another supplier to service my needs. No one deserves this kind of poor treatment. There are great companies out there and to me, once burned, twice learned. Never again!
When the unit was initially installed, the company left doors unlocked, undersized duct work that was supposed to have been resized and correctly designed to provide air control to all rooms. When one room was too hot, they told me that the installer put the wrong size air handler in. Instead of fixing the problem, they were more than happy to add another vent and a thermostat for an additional $1300, which should never have happened in the first place. To pay for their errors in design of the system was the last blow. We finally agreed on a lower price of $800 or so, but so what. It was done wrong in the first place.
The owner of the company has simply refused to have any conversations about the job and refuses to deal with a job that he initiated. Another of his clients tried to make him understand how important it was to discuss a job he sold, but it made no impact on Mr. Romeo.
Having spoken to other people that use Romeo as a subcontractor, they have indicated to me that they have also experienced very serious problems and poor communication and are dropping them from their preferred vendor list.
This was a great company at one time with extremely high customer service levels. It is a shame that they have fallen so far, but I would never use them or recommend them for any future business. I have moved to another supplier to service my needs. No one deserves this kind of poor treatment. There are great companies out there and to me, once burned, twice learned. Never again!
Pam S.
Jun 2014
unknown
Frank P.
Jun 2013
GREAT SERVICE, KNOW THEIR STUFF, I AM AN A/C TECH IN BOSTON AND I LIKE THIS COMPANY
Mike B.
Mar 2013
Do get several HVAC quotes prior to purchasing.
As for me, Romeo can go flirt with someone else.
As for me, Romeo can go flirt with someone else.
Response from Romeo Air Conditioning Inc
"It was explained to [member name removed] that his home was designed per code and specs for Titan Custom Homes. All new construction homes have to prepare computerized load calculations and Energy Calculations. These are then passed on to the Building Department for approval. Per our records Baffles were installed after moving in because certain rooms were warm. After the baffles were installed they were never asked to be recheck until 2010 (5 years after install). We made three visits between the time we installed the baffles and 2010 and you never asked them to be checked. You have lived in the home since 2005 and I show you only maintained the system twice. Not maintaining your system will cause coil leaks, damage to components and a poor cooling. The issues you are currently having are probably due to a dirty unit. If the unit has not been cleaned since 2010, I am surprised it is even cooling at all. It will also void all manufacturer warranty, because the first thing they ask for service history. You called into our office this month threatening all kinds of action. We tried to have a calm conversation with you when you called. However, you did not allow anyone to get in a word in edge wise. In your discussions with our office you stated that you wanted your home to cool to 72 degrees inside. You stated that you got three quote and they were all 5 tons, that is because you told them you wanted it cooled at 72 degrees. It is against code to design a cooling system at 72 degrees. The 4 ton that you have installed is the correct tons. It would never have passed any inspections if it was the incorrect size. The current building code now requires load calculations to be performed when systems are replaced. The reason this code was put in place is because Contractor go out to home and assume based on square footage that a home needs a bigger system when they do not. They don't take into account the windows insulation or attic insulation. They use worse case scenario so the load will be higher and they can sell a more expensive unit . Also, When a system is oversize it will push more air the necessary, cooling the home down faster. However, this is a real problem in Florida because you want your system to run as long as possible to remove humidity. I have been into homes where units are over sized and I have seen drywall damage. It sounds like you are going to change to a 5 ton unit, I would highly recommend you go with 2 speed equipment and variable speed air handler. This will allow your equipment run on a lower speed and help with the humidity problem you may encounter."
Jim K.
Jan 2013
Very well, I would recomend the company to my friends and neighbors.
Ann W.
Dec 2012
unknown
Dennis G.
Nov 2012
I was not happy with it. A young man came and said he was from Romeo. He had a Romeo shirt on. He was in and out of our garage where the air conditioning was within 15 minutes. A normal service take anywhere from half an hour to an hour and it usually takes an hour to service it. I asked him when he was ready to go and wanted me to sign off on it, I said “are you sure you did everything?” He said, “Yes I did check everything. “ We decided to let him go and went to a different supplier. It would have a year ago in June. I was not satisfied with the price because I do not feel I got anything done for that.
Daniel S.
Aug 2012
Great experience
Response from Romeo Air Conditioning Inc
"Hi Member, thanks for the comment. We take great pride with every installation we do. We look forward to working with you on any future projects. Julie Romeo"
Bart B.
Sep 2011
No problems. Everything is performing well.
Kenny K.
Jul 2011
The owners name is Bob. He is good. His price was average. The quality work is good. I’m going to use him for another project. I would use him in the future.
John K.
Nov 2010
i was set to do next day. then found out about state rebate at 10:00pm i called their emmergency number not to come next day. they did and then postponed 8 days helped me with all to get state rebate. can't said enough about how good they were.
Deborah S.
Oct 2010
The technician came out and looked at our a/c. He cleaned some parts, showed us how to do likewise, then suggested that we clean it out a few times a year. He was very courteous & most helpful and never charged us for the call. Our a/c has not given us any trouble since & it has been a particularly hot summer. This is the 2nd time we've contacted this company and we would not hesitate to contact them again & have already recommended them to our neighbors.
DONNA G.
Apr 2008
They show up on time when they say they will. The workers are friendly and professional. We will continue to use them and would also recommend them.
Licensing
State Contractor License Requirements
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FAQ
Romeo Air Conditioning Inc is currently rated 3.7 overall out of 5.
Romeo Air Conditioning Inc accepts the following forms of payment: CreditCard
Yes, Romeo Air Conditioning Inc offers free project estimates.
No, Romeo Air Conditioning Inc does not offer eco-friendly accreditations.
No, Romeo Air Conditioning Inc does not offer a senior discount.
Yes, Romeo Air Conditioning Inc offers emergency services.
No, Romeo Air Conditioning Inc does not offer warranties.