I contacted the manufacturer of the roofing material, went through the process of submitting a "claim" so that a representative could come to look at the roof. After looking at the roof, the manufacturer would only agree to pursue the claim to see if there was a defect in the material if I could provide proof-of-purchase that the material was in fact their brand.
Steve, Owner of Precision Roofing, would not provide the proof of purchase I needed to pursue this claim - that he was blaming on the material in the first place. So that was a dead-end pursuit with no results.
Steve did not back up his 5-year workmanship warranty. He kept regurgitating the same lies over and over again
"It is a material issue" (but I can't give you a proof-of-purchase to file a claim against the material company)
So, if it was truly a material issue, then a simple proof-of-purchase would have allowed the manufacturer to investigate, find the problem, and pay for damages under their 15 year warranty.
I had a new roofer rip off the entire roof and re-do it again with tapered insulation to allow water to run-off properly.
When they opened up the roof, it turned out that the problem wasn't just in the seams of the top material...the underlayment, the black sheet that actually water-proofs the deck and keeps water out when it leaks through the top modified cap sheet, it wasn't extended far enough into the roof tie-in. So when water puddled because it could not run-off, then it was leaking through over the underlayment where it stopped short, and in turn rotted the board at the tie-in transition from the gable to the flat roof.
By previously going over the seams, there is already a damming effect where puddles are held between the seams that have sealant and granules coated over top of them. To add insult, instead of there being continuous runs of the rolled goods, there was only 1 full run and the rest of the rows are pieced together. There are multiple seams when there could have been fewer.
So in the end, I was able to see for myself by ripping off the work that Steve had done, that it was, in fact, a workmanship and installation issue, and not a material issue like he claimed. He stopped responding to my emails and would not take my phone calls. He would not provide the paperwork I needed to pursue a claim against the material manufacturer, so he clearly had no intention of solving the issue.
The last time I spoke to him and told him what I really thought of his work (called it shoddy), he hung up on me and then asked me via text message to email him only. When I did send the email with a list of all the issues and my request for him to resolve the issue with a partial refund and I would go have the work re-done by someone else, he never replied. I know he received the email because I got an automated reply from his mailbox telling me the message was received.
With the photo-documentation and failure to hold up the 5 year warranty in the contract, I could spend $300 to file and go to small claims court. I would win and then the odds of actually being able to collect my money back from Precision Roofing would be very slim with their lack of professionalism. I was simply taken advantage of, but learned a lesson or two for future.
I will not waste my time and more money on someone that will just end up disappearing without response. I am dropping the issue and accepting the lose.
All I can do is tell everyone I know about the bad business done by Precision Roofing and to beware. Stay away from them and do not trust Steve Patton to follow through or honor his contracts.