Outdoor Elegance

I called Outdoor Elegance for a Landscaping quote and also needed Sprinkler system install which was listed on their website under specialty experience and with Angies list. While I was getting other landscaping quotes Derek Enkes, the foreman/manager said I might as well get the sprinkler system installed as I would need it for the new plants no matter what. So he gave me a verbal quote which seemed a little high but Outdoor Elegance had a good name so I told him to do it. He did tell me that he would be sub-contracting out the work to one of his former employees who did excellent work. He talked me into going with an above the ground pump instead of a submersible pump because he said he had the same pump on his system at his house and it was great and it was easier to service. Not knowing any better I OKed it. When they were installing the pump I noticed that they simply cut off the pipe that the old submersible pump was on and never lenthened the pipe to make up for the 3 ft they cut off. Derek said it was OK that that would not make any difference. My first clue that they did not have the experience they told me they did was when they could not get the pump to prime and forgot to put a check valve on the line. They left and came back with a check valve and after some other adjustments finally got the pump working and changed out some sprinkler heads. Part of the agreement was to locate all of the valves and heads and put them on a drawing so they could easily be located. They located and uncovered everything but did not give me a drawing as agreed to. They dsiad the sprinkler guy would come back and do that after I paid them. He never did come back and complete that part even after several calls to Derek about it. By the way when he asked for a check for doing the work I was going to make it out to Outdoor Elegance who I thought I was hiring and he said no to make it out to him. I also called Outdoor Elegance and talked to a lady who was the owner to get Derek and she basically told me that if Derek ran it through his own company that they could not control that. Then less than 5 months after installing the pump it went out of prime twice going through the cycles many times with no water flowing and burned the pump up. I called in the neighbors sprinkler guy and he said that it was not installed correctly, that the area where the lines went in and out of the pump were leaking badly causing it to loose prime. He also said the shortening of the pipe probably didn't help either since in the dry season the water level goes down. I called Derek twice and he told me he was getting surgery and could not help me until he healed and would call me back. He never called me back so I had someone else install a submersible pump which should have been installed in the first place. Of the $2200 that I paid Derek I asked for the $600 back for the pump and he hung up on me and would never answer the phone again. Derek Enkes over promises and under delivers. If you are considering Outdoor Elegance or anything Derek Enkes has anything to do with, run for the hills as you are about to be had.

Took a 6-8 weeks in ordering tiles for a specific order, a couple weeks later they called and told me they'll do the work, cut out other tiles to have matching tiles all around, Black spots found on house they painted over it, 6 men showed up one spoke slight english and did not know what they were supposed to do, My husband showed them, men did not have the tiles, said they would come back and came back to work with tiles for 4 days later, Derek manager was flustered, good work, the men did not do the paint job, called co. no reposnses, Derek hung up, voicemail after that, 4 weeks later nobody came when they were supposed to show up never did, when they showed up they were short of supplies, during the job got paint on the driveway pavers, men didn't have the materials to remove paint, great work but poor control of his business, was sent out incorrect bill first time

I wanted the lawn done in a week and it was. The help is very friendly. I had bad luck with other lawn services in Naples most of them didn't show up.

Derek was very polite, kind, understanding and professional! Made sure everything was perfect. Such a joy to hire someone that has a great work ethic and wants to make sure the customer is happy!

Could not keep appointment. Once they came excellent!

Very happy with service and workmanship provided by Missy & Derek. I highly recommend them and I will use them again.

Brendon was very professional, polite, and very courteous. He has a great work ethic. Will call upon him again.

Brendan was on/time, professional and delivered the agreed upon results. My palm trees were in pretty bad shape and look 100 %better!!

On time, respectful & great work

Very polite kind and hard working and excellent skills

Very professional, quality work, committed to job and got the work done as stated. Quick response to request for work.

Worked with Brendon who was professional, on time and did a good job.

no comment

They planted scrubs of which I am very pleased. They laid sod of which I rate them a 3.5-4. They never evened out the ground which made the sod very uneven and difficult on which to walk.

The project was top notch. Not only did they consistently show up on time, but they finished the project early. Final project turned out great!"

Still have an issue unresolved with palm tree & the installation was rushed due to rain. Beds are sloppy & look unprofessional Mentioned this to installer but was dismissive of concerns. P.W.

This company was so helpful in suggesting plants and layout for our outdoor area. They did an excellent job. Very professional and took pride in their work.

I have not been a customer for very long so it is a bit unfair for me to rate them. However, initial contact and quote was very professional and the first job was well done.

THESE GUYS ARE THE BEST THERE IS, THE ''A'' TEAM OF LANDSCAPING. LOOK NO FURTHER THEY ARE THE ONES TO CALL !!

Outdoor Elegance was very professional & did everything I asked.

Mike came to my home , looked at what I needed done , gave me an estimate in a timely fashion , did the work within the budget . He was very professional , knew his product and it looks great.

On time, great communication with nice price. they completed work on time very professionally

Always professional

Very professional.