Massey Services Pest Prevention
About us
Additional phone number - (888) 262-7739. Additional DBA - Massey Services Inc. Additional contact name - Allison DiCroce.
Business highlights
95 years of experience
Services we offer
Pest prevention & termite protection.
Amenities
Free Estimates
Yes
Reviews
4.212 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 17% | ||
| 0% | ||
| 0% | ||
| 17% |
Showing 1-12 of 12 reviews
James M.
Aug 2017
They come out and send me a report. I don't see them except initially when they come the first time. I am assuming everything is going ok, because I haven't had any termite issues.
James M.
Apr 2017
I used them when I bought the house and still do. I've renewed once since then. They were very good as far as putting the traps down and stuff. It's one of those things I think where they have to come back and check them and see if the bait is being used. I haven't had any issues. I haven't had to call them at all. They come out when they need to.
I will probably renew with them again this year.
I will probably renew with them again this year.
Response from Massey Services Pest Prevention
"We appreciate you taking the time to give us the "A" rating. We strive to exceed expectations every day, as customer satisfaction is our main priority. Thank you for giving us the opportunity to serve you. Have a great day!"
Rosemary S.
Feb 2016
unknown
Response from Massey Services Pest Prevention
"Thank you for taking the time to share your positive experience with us. Customer satisfaction is very important to us. I have forwarded your complement to our corporate headquarters so this team may recognized. Thank you for allowing us the opportunity to serve you. We appreciate your business."
Henry N.
Oct 2015
Terrible! They neglected to treat the lawn properly, I had infestation of chinch bugs and I had to replaced the lawn. I informed them and they didn't do anythin about it. They also didn't do the weed control. Very poor service.
Response from Massey Services Pest Prevention
"{Member's name} Thank you for your feedback. I regret that we did not exceed your expectations for service and that you did not accept our offer to replace the sod. At Massey Services, Customer Satisfaction is very important to us. We appreciate the opportunity to serve you and hope that we may do so again in the future. Please feel free to contact me at any time at [email protected] or 1-888-262-7739. Dana Hill, Director of Customer Service."
John M.
Jun 2015
unknown
Response from Massey Services Pest Prevention
"[Member Name Removed], Thank you for your positive feedback! I have forwarded your review to our corporate headquarters. Thank you for allowing us the opportunity to serve you and thank you for being a valued customer."
MaryAnn C.
Apr 2015
We had hired Massey to do three treatments only on our front lawn to get rid of weeds. We had planted 2000 Zoysia plugs back in September 2014 . They were quite healthy and thriving well. We were assured by Massey that no damage would come to the plugs, only eradicate the weeds.
After the first treatment we noticed a slight difference after 2 weeks. The treatments were spaced one month apart.
I am not sure what happened after the final treatment as our lawn had huge brown spots everywhere as if something was poured or leaked in certain areas. About 90% of my Zoysia plugs are dead . However we still have green weeds.
I had called and notified the people at Massey on several occasions and even got the Ft. Myers office once.
It took about a week for a response , which was" we didn't do anything that would kill your plugs. It was drought ",is what I heard as an explanation.
My sprinkler works every am faithfully. The weeds are flourishing. My herb garden, which is 2 feet away from the lawn that contains rosemary, basil, parsely, chives, peppers, tomatoes, jalapenos are ALL flourishing well. No sign of drought there.
I had requested that Massey replace my Plugs that were obviously killed but the culpability was denied.
I do know that mistakes are sometimes made and typically the proper thing to do especially forthright business people would be to replace my plugs, as most likely what had happened was that one of there personal on the last treatment used a different chemical
After the first treatment we noticed a slight difference after 2 weeks. The treatments were spaced one month apart.
I am not sure what happened after the final treatment as our lawn had huge brown spots everywhere as if something was poured or leaked in certain areas. About 90% of my Zoysia plugs are dead . However we still have green weeds.
I had called and notified the people at Massey on several occasions and even got the Ft. Myers office once.
It took about a week for a response , which was" we didn't do anything that would kill your plugs. It was drought ",is what I heard as an explanation.
My sprinkler works every am faithfully. The weeds are flourishing. My herb garden, which is 2 feet away from the lawn that contains rosemary, basil, parsely, chives, peppers, tomatoes, jalapenos are ALL flourishing well. No sign of drought there.
I had requested that Massey replace my Plugs that were obviously killed but the culpability was denied.
I do know that mistakes are sometimes made and typically the proper thing to do especially forthright business people would be to replace my plugs, as most likely what had happened was that one of there personal on the last treatment used a different chemical
Response from Massey Services Pest Prevention
"[member name removed], Thank you for sharing your feedback with us. I apologize for the unsatisfactory results and the issues you've had with our service. As you've read in our guarantee, we are committed to total customer satisfaction. I have forwarded your concerns to the Regional Manager that covers your area as well as our Executive Vice President of Operations. Thank you, Dana Hill, Customer Care Director."
Henry N.
Jun 2014
unknown
Roger S.
Sep 2013
They are very prompt, professional, explain everything completely and offer very comprehensive services.
KENNETH B.
Mar 2013
I am happy with their service so far. They did what they said they were going to do.
H B.
Feb 2013
very professional and informative . He dealt with my issues with follow up.
Brandon A.
Jun 2012
Everything turned out great. It was wonderful. Their price was very competitive.
Tom S.
Jun 2012
They do a nice job. If we need interim spraying for pests we call them up and they come out. We would recommend them to others. We are satisfied with them.
Licensing
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FAQ
Massey Services Pest Prevention is currently rated 4.2 overall out of 5.
Yes, Massey Services Pest Prevention offers free project estimates.
No, Massey Services Pest Prevention does not offer eco-friendly accreditations.
No, Massey Services Pest Prevention does not offer a senior discount.
No, Massey Services Pest Prevention does not offer emergency services.
No, Massey Services Pest Prevention does not offer warranties.