Honest & True Moving Crew LLC

Wonderful! Jarrett Strong and Lewis White were on time, professional, and just overall two great guys!

Honest and True Moving company called me after I did an internet search for movers in my area. The dispatcher, Ronald Roth, was very nice and sounded very reassuring, and without asking for pictures or actual specs of the furniture I needed moving, quoted me $1,100. to move my belongings from NY to NM. He also told me that it would arrive in 5-7 days after it was picked up, and that the driver would call me 48 hours in advance of his arrival to lock in an exact time. The movers arrived 2 hours late and when Joe, the company owner, and driver of the truck saw my (already packed) belongings, he raised the price $750. and demanded a cash deposit of $900. I had been told by Mr. Roth that only a $100. credit card deposit was required to ensure pick up of my belongings, and that the balance could be paid upon delivery. I paid the $100. at the required time to set up the service. After Joe got the $900. cash deposit, he left the premises leaving one man to do all the furniture wrapping by himself. He also left his 18 wheeler on my narrow residential street blocking entrances to 2 buildings. When a neighbor asked that the moving van be moved, the worker went downstairs and went into a vitriolic rage against the man. He neither moved the truck, nor did he call Joe to come back and move it. The truck remained blocking the street for nearly 7 hours. When the worker got back upstairs, he started hinting at getting a tip until I tipped him. I called the company numerous times requesting that another worker be sent because the job was taking so long. Four hours after the job began, another worker arrived. He took the bottom part of an irreplaceable, antique hutch and dragged it down the stairs by himself rather than wait for help from the other mover. One side of the hutch broke off, an estimated $564. to fix. I had requested an insurance quote from Joe before he left to insure my belongings for $5,000. When he returned 6+ hours later, he said that it would be about $460. and that I didn't need/want to spend that. I asked if my belongings would be insured by his company and he said yes. According to my research on the DOT website, this is a violation of code 814.1 (c). I orchestrated my travel arrangements in tandem w/the time frame quoted me by Mr. Roth so that I would only have to be in my new home 2 or 3 days w/o my belongings. Instead of the 5-7 days I was quoted, they arrived 2 weeks after the pick up day. I was given numerous stories by numerous people as to when they would arrive, where they were, etc. I started feeling frantic. Instead of the 48 hour advance notice I was promised I would get by the driver who was delivering my belongings, I was told that he would be coming either the evening of 3/12/17 or maybe the next morning. In a later conversation, he said he confirmed that he would be there that evening. That evening, he called to say that it was too late and that he would be there some time the next morning - 3/13/17. The driver brought in a table top, put it on the floor and said that if I wanted the rest of my stuff that I would have to pay the balance in cash. I called 911 and told them there was a robbery in place. I felt I was justified in seeing the conditions of my belongings before paying for this service that had proven itself unsavory for the past 2 weeks during which I had no control over the situation and/or access to any of my valuables. The responding officer considered the situation a civil matter and filled out a report, but did not insist on the driver bringing the rest of my belongings inside. I had no choice but to pay the driver the balance in cash. Three boxes and an industrial fan were missing and 2 pieces of furniture were badly damaged totaling $2,709. After filling out the very detailed insurance claim including pictures, links to missing items and repair estimates, the insurance company offered me $120. I refused the offer and sent an email to the company saying that I would be opening a legal investigation into their practices. I also posted a review on YELP. The review got the attention of Joe, who called and said that he 'remembered that day clearly and that I had described it perfectly' in my review and then proceeded to offer me $300 in compensation. I declined. I was and continue to be furious with the amount of time that I have had to spend trying to rectify the violations, emotional and otherwise (DOT) from this moving experience. As such, volatile email correspondence ensued until I finally did a search on Joe Pelletier, the owner, and found that he had been arrested multiple times on drug charges. My experience with this company spoke strongly to a criminal element, so this came as no surprise, and which is why I took the time to do the search in the first place. I am horrified that someone with such an extensive criminal record is allowed to handle the valuables of unsuspecting citizens without having to disclose this information. Would their present behavior not be indicative of such, I wouldn't mind. However, this was not my experience. Rather, I found a criminal element pervasive in almost every interaction that I encountered with Honest and True Moving Crew. I still have not recuperated compensation for my loss and/or damages.

Intolerably! The two persons assigned to do the task ignored completely the meaning of carefulness. They acted roughly and impolitely. One of two desks was significantly damaged, the dining table leg pads were lost, the tiles in the breakfast nook were damaged by pushing a table on them rather than lift and move. When I brought this to the attention of a customer service representative,over the phone, I was given a terrible attitude and my complaints were rudely dismissed.

DO NOT USE. NOT HONEST!!!!!!!! We used this mover twice and spent over 5k with them. We opted to take out insurance at the advice of the men who helped pack us up on the day of the move. Two valuable items were broken and when we called about fling the necessary paperwork. The owner, Joe, said "not going to happen" and hung up the phone. We called back and he hung up immediately. Extremely unprofessional and rude. The movers also delivered the items two weeks late. The condition of hiring was based on a certain deadline, which they missed. They never called to explain. They take no responsibility.

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The crew -  Anthony and Andre' were very professional, polite and careful with our furniture.  They moved a very heavy buffet with glass sides and a mirrored back safely into our home. I highly recommend this crew for whatever the job might be.  When we need help in the future, we will definitely call The Honest & True Moving Crew!

The day started out with a bit of confusion when the crew was supposed to meet me at the storage unit at a certain time, but did not arrive until 4 hours later.    They were told to arrive at the later time from the office staff so a mix up with communications.   But, once they arrived they were great.    They all were extremely professional and had lots of experience in moving.     A very nice crew to work with.    They also made sure they put all our furniture, etc. in the exact places we wanted it and when there was a problem getting thru a door, etc. they knew just what to do.     Top notch movers!     One of the best moving companies we have ever had.

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Very professional work. Everything got moved with no breakage. John and Manny were outstanding

My husband and I have moved 5,800 miles in the past four years. First it was for my job from Chicago to Nashville, then a local in-town move, then across the country to San Francisco for my husband's job, and now to Naples, Florida. Some people call us crazy, but we consider ourselves seasoned professionals at moving. 
By far -- Joe Pelletier and his crew were the best, most "smooth move" we've had -- EVER. From showing up early, to truly hustling all day, they moved a household of goods for a 3,000+ sq. foot home out of storage and into our new home in literally 6 hours flat. 
They were thoughtful in their approach to loading the truck and all of our goods were moved into our home without a single scuff on our new paint or damage to our stuff. In 8 corporate relocations over the past 13 years, I've never experienced that before.
If anyone ever asks me who I used to move, I wholeheartedly give Joe Pelletier  and his crew two thumbs up!
Thanks Joe we really appreciated all that you did for us.

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Shawn and Roderick were outstanding! Arrived promptly and very professionally loaded my mother's possessions. Very friendly and communicative. The entire experience from initial estimating thru billing and paperwork was handled smoothly and quickly.

Estimated arrival was 8-9am. They called 20 min out and arrived by 8:15. The guys (Anthony & Jeff) were quick and very respectful of my furniture. The whole job was done in 3hrs.

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Movers were on time and the crew was very courteous.  Nothing was broken they took their time and wrapped everything. The only issue I had was the sales person wanted payment in cash not a check.  That concerned me and to me this was a shady. He even came to the house to pick-up the cash.

The service could not be performed. The originally scheduled driver could not make the drive and so, as I understand, the substitute driver used in the pinch was inexperienced and he could not get the large truck into the alleyway behind my building (to access the loading dock). However - and this is where it gets good - rather than leave me high and dry, with my permission the company located another reputable moving company, called them and provided the details and when I was contacted by the new company, they were knowledgeable of the move. My point, the true character of a person or company reigns true not when things are going well, but instead when things are not going well and the Honest and True Moving Company handled the adverse situation very well.

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Arrived on time and completed the work earlier than anticipated. They even
took items we planned on having to move ourselves and helped put some of
the heavy items together at the new house. One piece of furniture was
damaged which they took to have repaired. When I received it back it
looked amazing, Even when you know where it was damaged you can't see
any problems. I did have a box of collectibles get crushed but since I
packed the box it wasn't covered by the insurance. I recommend taking
expensive items that you pack with you if you can. Overall I am left
wondering why I didn't hire them for previous moves because everything
went so smoothly and I was able to focus on other things instead of
hurting my back!

We hired 2 trucks and 4 guys to move us from one 4 bedroomed house with stairs to another. They were friendly, courteous, careful and fast! What a trouble free move. Nothing broken and they took care to ask where we wanted everything putting at the new house with a final walk through to move things that weren't right. Helpful from the first interaction and right till the end. We would hire them again and highly recommend them.

The move went very smoothly. The 3-man crew was very professional and very careful with everything. I will definitely use these movers again if the need arises, and would definitely recommend them to family & friends.

The movers showed up on time, helped with some packing, and loaded and unloaded the truck about as quick as could be expected. There was some damage to some of the furniture (cracked leg on a side table, standing mirror/jewelry box was damaged beyond repair), some of which was not covered by insurance, but the overall damage was less than the amount we saved by using these movers over the next lowest bid. Overall it went about as well as expected for a budget-conscious move.

I needed labor to pack a truck with 2 separate households of furniture.  I have used this company twice recently.  The first time everything went excellent.  The crew was great.   Professional and extremely efficient.  No breaks were taken.   Water and snacks were eaten on the run.
The second time was not as perfect.   You need to be careful of the crew they send.  The two men were courteous, professional and loaded everything .   Something that I would not be able to accomplish.
 What went wrong is that the crew never asked for any packing materials (with the exception of TV's).  Unfortunately the rental company we used was out of packing blankets.  We did have plenty of linens that were available and since the men were professionals I assumed that they would ask. Sadly we now have many items of furniture with scratches and scrapes due to the lack of packing.  Yes, we could have spoke up but with 2 different households moving it was a bit chaotic.
Also, the men took several breaks including a lunch break.  We could have been packed up sooner if they would have skipped the lunch.  Lastly, my family and I all noticed a "strange aroma" on the men and the truck they drove.
I did call the company and spoke with an authority figure and he promptly defended his men.   I would use the company again with a cautious eye.

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