These guys came around about the time I was fed up with my prior pool service, so I gave them a try. They were expanding their service area--they are about 50-60 miles away. After doing a fine job for about 6 months, they write to day expanding to my area hadn't worked out and they recommended another service, which hasn't done as well as they did. Now I see they're claiming I didn't pay them, which is not just a bald-faced lie, but they owe me three month's fees which I erroneously paid them. They stalled and stalled until I gave up--I'd have had to pay a lawyer $1,000 to sue to get back my $300.

From the first phone call to Grand Slam to install my chlorinator on my pool equipment, they were extremely professional and where out to my house within 24 hours. Steve installed my chlorinator, he was great and very friendly and professional

Signed annual pool cleaning contract couple of years ago when highly rated on Angie's list. Business was sold and new ownership is a disaster. Pool technician came weekly while we were up north and did not have a clue how to keep our salt pool in balance. Water still green 3-4 weeks after Irma. Cost $350 to have another pool company come in and make our pool usable. Had specialist come out to find out why still green and if equipment was working and no response back. Very prompt invoicing for that call though. Would never use again.

excellent job. No damage to screen, etc

Grand Slam purchased our previous pool mtce provider and have assumed responsibility for our pool. They seem very thorough and have done a great job maintaining our pool so far. No issues.

Often company did not show. Numerous complaints from renters staying at the houses. For a period they were putting lots of chlorine in my saltwater pools! The new owner Mark completely lacks professionalism.

The first few months were great; then our pool guy was promoted and it went downhill from there. First of all, they're very expensive compared to other companies. More expensive does not always mean higher quality. Secondly, they're at the house less then 10 minutes every week. The tech is not/cannot do a thorough clean in that short time. There were several times when the tech never showed up. Our pool had leaves in the basket, debris on the bottom of pool even after they said it was vacuumed, residue on the sides, I had to remind them to clean my filter (it never seemed to be done unless I questioned it on several occasions). The water was clear, but our new pool service said our chemicals were way off and we had no chlorine tablet in compartment. We emailed or called to complain several times this year and was told WE needed to speak with the service tech - that was difficult because he was unreliable with his days and times. After 2 months, a new service tech was brought in, but our issues remained. I shouldn't have stress over a pool service, just want a clean pool. I'm happy that they're finding success, but the managers need to stay on top of their service techs and not make the customer feel like it's our problem the tech doesn't care or do a decent job. I got the explanation that they were growing so fast they couldn't handle it and that's why they were opening a second office. Standards for a growing company should be expressed to the employees constantly and the customer should not have to explain them to the techs. Also, when a complaint is made, it would be nice to have a follow-up visit or phone call from the manager or owner. There are many pool service companies that offer better personal service/pride at a lower cost.

Never got off the ground after initial appt.

I signed up with these guys in July. For 3 months they did a good job. By September, they advised me that they had "transferred" (sold) my account to another service. Following some confusion about paying for the last three months of the year, I erroneously sent them a check for that period. When I realized what happened, I contacted them, explained my error sent copies of checks for July through December and asked for my erroneous payment back.. For a couple months it was run-around and no action and now they don't even answer my calls or e-mails. First they signed me up, probably with no intent of providing long-term service, now they won't return my overpayment. I'd call that dishonest.

Grandslam is the most dependable pool company I have found yet. Great service and great people