Grand Slam Pools

"[Member Name Removed], Thank you so much for a great review! Most people only post reviews when they have something bad to say. We really appreciate it. Mark"

"Homeowner Never paid his bills. Was overdue more than 90 days over due when we stopped servicing him. Home owner often made inappropriate comments to female staff on more than one occasion. Would often sit and stare at the pool cleaners in his chair. Very creepy person. One of the worst customers we have had to deal with. Any pool company that takes on this persons work should be aware of what they will have to deal with. My staff refused to go to his house. And customer doesnt have a salt pool and salt pools make chlorine. You can add chlorine to a salt pool. Its best to add chlorine to shock a salt pool than use the BOOST feature as the Boost feature on a salt system burns the cell out very quickly. New cells are often $400-$700. He has no idea whats he talking about. His name is [Member Name Removed] De [Member Name Removed]. His address is [Member Information Removed] in Naples. He is a very sick person."

"We have no idea what [Member Name Removed] is saying. What she says is completely false and makes no sense. Our service is always the same day. We have never had a complaint from them what so ever in the last 4 months they have been customers. Our trucks are on GPS so if the pool tech doesn't go to her her house we are alerted. The General managers and owners inspect several random pools each week for each cleaning tech. Her pool was inspected 3 weeks ago by the owner and was scored a 9.5 out of 10 for the cleaning tech. She has had the same tech for months. No one was promoted at any time. Her story is simply crazy. This is a made of story of insanity. We can't make any sense of it. They were able to get a hold of us when they wanted service stopped with no problem. We called them 2 times yesterday to ask why they stopped service and we received no response . If we dont know you have a problem we can't help you. But as of 3 weeks ago your pool was in excellent condition as the owner inspected that route. So your story is fabricated entirely. We didn't open any new office or grow to fast in any way. We literally have no idea what the heck she is talking about. They have never complained one time. When a complaint is made the owner is the one who will go to the home to inspect and re-clean. We would have been out that same day to check her issue. We have procedures for that. [Member Name Removed] simply needed to call or email us and we could have helped. But she never complained one time! We dont use the automatic chlorinators at anyones home because they are not consistent. If your new company chooses to do that its up to them but its hard to regulate accurate chlorine delivery through an automatic chlorinator. Those are for home owner use not professional use. We do an excellent job cleaning pools and our customer service is second to non. Our customers get 7 day a week support from us. We go way over and beyond what a pool company does. Unfortunately there are bad customers also. I would rate [Member Name Removed] an F also. Complete bunch of lies. No idea what the heck she is even talking about! Its too bad businesses have to accept what ever crazy people write about them."

"We have no idea who this person is. We have no record of them. We dont do resurfacing. I think you rated the wrong company. We do pool cleaning and exterior cleaning. Please remove this review."

"You never paid your bills. Service was stopped because you were so far behind on paying us we couldn't keep cleaning your pool for free! We called you 10 times asking for payment before we stopped cleaning your pool. You owes us $320. The new pool company that serviced you said you never paid them either. And then you rate us an F?????? We cleaned your pool for free for 4 months. We paid the labor, fuel, chemicals, and all other costs out of our pocket to keep your pool clean."