Grand Slam Pools

These guys came around about the time I was fed up with my prior pool service, so I gave them a try. They were expanding their service area--they are about 50-60 miles away. After doing a fine job for about 6 months, they write to day expanding to my area hadn't worked out and they recommended another service, which hasn't done as well as they did. Now I see they're claiming I didn't pay them, which is not just a bald-faced lie, but they owe me three month's fees which I erroneously paid them. They stalled and stalled until I gave up--I'd have had to pay a lawyer $1,000 to sue to get back my $300.

From the first phone call to Grand Slam to install my chlorinator on my pool equipment, they were extremely professional and where out to my house within 24 hours. Steve installed my chlorinator, he was great and very friendly and professional

Signed annual pool cleaning contract couple of years ago when highly rated on Angie's list. Business was sold and new ownership is a disaster. Pool technician came weekly while we were up north and did not have a clue how to keep our salt pool in balance. Water still green 3-4 weeks after Irma. Cost $350 to have another pool company come in and make our pool usable. Had specialist come out to find out why still green and if equipment was working and no response back. Very prompt invoicing for that call though. Would never use again.

excellent job. No damage to screen, etc

Grand Slam purchased our previous pool mtce provider and have assumed responsibility for our pool. They seem very thorough and have done a great job maintaining our pool so far. No issues.

Often company did not show. Numerous complaints from renters staying at the houses. For a period they were putting lots of chlorine in my saltwater pools! The new owner Mark completely lacks professionalism.

The first few months were great; then our pool guy was promoted and it went downhill from there. First of all, they're very expensive compared to other companies. More expensive does not always mean higher quality. Secondly, they're at the house less then 10 minutes every week. The tech is not/cannot do a thorough clean in that short time. There were several times when the tech never showed up. Our pool had leaves in the basket, debris on the bottom of pool even after they said it was vacuumed, residue on the sides, I had to remind them to clean my filter (it never seemed to be done unless I questioned it on several occasions). The water was clear, but our new pool service said our chemicals were way off and we had no chlorine tablet in compartment. We emailed or called to complain several times this year and was told WE needed to speak with the service tech - that was difficult because he was unreliable with his days and times. After 2 months, a new service tech was brought in, but our issues remained. I shouldn't have stress over a pool service, just want a clean pool. I'm happy that they're finding success, but the managers need to stay on top of their service techs and not make the customer feel like it's our problem the tech doesn't care or do a decent job. I got the explanation that they were growing so fast they couldn't handle it and that's why they were opening a second office. Standards for a growing company should be expressed to the employees constantly and the customer should not have to explain them to the techs. Also, when a complaint is made, it would be nice to have a follow-up visit or phone call from the manager or owner. There are many pool service companies that offer better personal service/pride at a lower cost.

Never got off the ground after initial appt.

I signed up with these guys in July. For 3 months they did a good job. By September, they advised me that they had "transferred" (sold) my account to another service. Following some confusion about paying for the last three months of the year, I erroneously sent them a check for that period. When I realized what happened, I contacted them, explained my error sent copies of checks for July through December and asked for my erroneous payment back.. For a couple months it was run-around and no action and now they don't even answer my calls or e-mails. First they signed me up, probably with no intent of providing long-term service, now they won't return my overpayment. I'd call that dishonest.

Grandslam is the most dependable pool company I have found yet. Great service and great people

What a terrific pool company . I went through so many horrible pool companies till I found Grand Slam. They are so good I wish I found them before. They are really number 1 for a reason.

They are the best I have ever used. They actually show up!

i enjoyed working with the crew at GrandSlam. The personnel was prompt, friendly, yet minded their own business. We received a specific day of the week so we always knew when they would be coming. Plus, they always left info at the pool notifying us that they were there. The work vehicles parked in front of our house are nice and clean. Matt, was our contact person, and always made himself available to answer any questions. Moving away and wish we could take them with us.

If Green is your favorite color, it's awesome.

We hired them 1 year ago (paid one full year in advance) and it started out great. We are not full-time residents but are here often all throughout the year. Last summer we started to notice black algae in the grout and paid $70 for an acid wash. I'm not sure if it was done, but it if so, it had no impact. Then, for several months in a row, each time we arrived the pool was really dirty and we'd have to spend a couple hours cleaning it ourselves before we could enjoy. Last week our family arrived to find the pool was green -- walls and floor covered. Grand Slam said they serviced the pool that day, but the last service card left was from 3 weeks ago. We asked someone to come the next day and were told they would be there. My family waited all day - no show. They promised to come the following day and also to call us the next morning -- no show and no call. Really unfortunate as we liked the people, but we need better reliability and so we've just ended our service.

Great! Very responsive. Scheduled me right away and was the best price for the area by far.

Th entire process was one big communication error. I was told by Grad Slam that Angie's list posted the ad in error. Te $129.00 was for either the pool cage OR the pool deck- not both. I agreed to pay an extra $70 to have both done. When I spoke with someone from Grand Slam, he said the crew would arrive at 8 AM. The day of the appointment, I received a text stating the time was from 9-12. The crew arrived at about 9:10 and he was very professional and told me exacly what he was going to do and what he would be able to remove and what he could not clean. I did not clean any furniture, grill,etc off from the area. He said it should have been done, but I told him no one said anything. He said that was pretty normal. He did a great job and I was very pleased, especially with the cage.

Poorly. Pool/spa worse off than when we hired them a year ago.

I have been a client of Grandslam since Feb 2015. Emails sent to the owner, Dalton Mixon, were normally responded to quickly and issues were resolved timely. Service cards were routinely left each week informing me of the chlorine level and ph and documenting what service had been accomplished. In October 2016, I started to notice issues with the service and would email Dalton. Some emails were responded to and some were not. I started to notice that I was having algae issues with the pool which had never occurred prior to this time. In November, I noticed that the pool technicians were not showing up. When I notified the company, I was told by the route manager, Bret, that the technician had been to the house. The time that I was told the technician was at the house could not have been true as I was home at that very time and no one was there. During December, the same type of thing occurred. When a technician did show up in early December, the pool was skimmed and brushed, but the chemicals were not checked. Last week, I emailed the company to inform them that algae was, again, back in the pool. I was told the issue would be addressed this week. When the pool tech did not show up on Wed. this week, I emailed Dalton to ask if the pool would be cleaned this week. I received no response to my email. As of today, algae remains in my pool. Something happened to this company's service within the past 3-4 months. Based on my experience with the company, I can not in good conscious recommend this company to anyone.

Service is exceptional. Really like how approachable the pool tech is. Management is helpful in resolving any concerns. I highly recommend this business

Poor service , algae in the pool , missed servicing several times The pictures were taken after he cleaned the pool . Notice the line on the wall of the pool The pool was unsafe to swim in when I switched pool companies

I hired GS to care for my rental home pool in Cape Coral. They serviced my pool for about 2 years. i recently started my move to SW Florida and I went to see the home. I noticed the pools marcite condition had deteriorated from when the hom was purchased. While I was there I took a water sample to an independent pool store and discovered that the calcium was extremely low. As a former certified Pool Spa Operator calcium is important to the any of the masonary pool finishes. If there is insufficient calcium the water pulls it from the masonary finish, it creates pit marks in the finish. Water chemistry is important in maintaining the pool finish, evidently GS does not see this as something they should be concerned with. Everyone there is polite and well mannered but allowing this condition to exist in a pool creates an expensive cost to the homeowner,

Grandslam Cleaning is an amazing, professional company! The two guys that cleaned were an amazing team that made us feel really comfortable. They moved everything on the lanai around and placed it back better than before! Thank you guys for the amazing service you provided!

Great!!! My pool is always crystal clear and inviting.

The work was done while I was at work. I was very pleasantly surprised with results even tough I wasn't here to "supervise" Thanks to Grandslam owners and your employees for a job well done. I'll definitely pass your name along to anyone who needs your services.