Germain BMW of Naples

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I don't remember what they did, I want to say it involved a tire. I think that if the service writers were more effective it would be a better experience.

I like their professionalism.  I take my car in and they take care of it.  Everytime I take my car in they also wash it for me.

unknown

We were very impressed with the constant communication about the status of the repair. The service department area at the dealer is super nice as is everyone who works there. They did a great job.

We went into the process a bit nervous since this was the first time we were looking into a car of this luxury class.  We were unsure of exactly the pros, cons, and utility of the different models of the class of vehicle we were looking into.  They were patient, helpful, and took time to understand our needs in order to effectively help us choose the best vehicle for out family.  They gave us extensive test-driving to ensure we were comfortable with our choice.  They then developed the best offer we had seen in comparison to some of the other dealers in the area, and helped custom order our vehicle of choice with desired options has expeditiously as possible.  Overall, easy, comfortable sales experience.

well

I live in Palm Beach county, so I had my father who lives nearby go in and evaluate a CPO vehicle found on autotrader.com for me. He let the manager know I would be trading in a lease car and was referred to a salesman to continue the deal. A sales price was agreed upon and a signed purchase order was sent to my bank.

After driving 150 miles with my wife and toddler I arrived with a bank draft in hand to finish the deal. I was immediately low balled on my trade $800 from what carmax had appraised my vehicle for. I reluctantly agreed to come out of pocket on that to make up the difference. Every car I've traded in the past, I have been told by the dealership to go to carmax first and they would match the trade appraisal, as if it were the gold standard. After another hour, just before meeting with the finance department, I was informed that they had incorrectly calculated the sales tax and I was to pay another $800 dollars. The only excuse I was given was that it was "The computers fault." One would think that after the manager and salesman knew a customer was driving in from over 2 hours away the numbers would have been verified. Not the case. After nobody (manager included) accepted any responsibility for the error, we made the 3 hour drive home without our new vehicle, leaving a truly horrible experience behind us. To say that I am extremely disappointed with the way this was handled would be an understatement.

They provide excellent service. I will continue to use them in the future. They are great.

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We heard a horrible rattle in my husbands car recently. We called them, they drove around in it with us to hear the problem also. We are getting ready to leave town for a few weeks, and they said they will have it done when we come home (They would have given us a loaner if needed).They will not be charging us for this, as it is a manufacturer problem. They are always pleasant, helpful, never pushy, and I never have to wait. Also, my husband thinks that the snacks in the waiting room are great! No matter what BMW service I have used in 3 states, I have always been satisfied!

I will drive 2 hours to get my car service. Its such great service and the people are wonderful. I will use this company in the future.