CUSTOM CONCRETE OF NAPLES INC

We simply cannot recommend this vendor to anyone.  The concrete "pour" did not cover the entire deck area which was contracted for.  Additionally, the concrete job was not level - at many points on the deck there are discrepancies of up to 4".  The "scored" strait lines are far from straight.  The concrete was poured into cantilevered forms to become the coping around the pool.  The forms failed!  The concrete ran down over our new tiles.  Naples Concrete's solution was to scratch off the hardened concrete and in the process scratched about 90% of the tiles around the pool.... which we had to have removed by another vendor and replaced - all at OUR cost. 

When we confronted the vendor - the felt the job was "fine" and wanted to be paid for the balance of the job.  (50% was paid at contract signing).

We agreed to differ - we would not take legal action and he would leave the property taking his crew and inferior workmanship.(This seemed like the best of a bad solution - it would not do me any good to have my husband have a heart attack from the stress of dealing with this vendor - so, after much consideration we were prepared to absorb the cost of the "fix"  just have the vendor off the property.)

The above was in November 2013.

In January 2014 we received a certified letter from CEMEX (Concrete supplier) - they had not been paid and now were in the process of placing a lien on our property!  I called Naples Concrete - they too were getting ready to lien us for the balance due!  Everyone who saw our deck - not just friends and family, but various vendors who came by to work on the property (we were in the midst of a complete remodel)  were in disbelief at the poor quality of the work.  We photo documented each step of this process.

We discussed with local attorney who sadly informed us that we could spend more in legal action in attempting to recover what was already spent.  That coupled with the possibility of litigation and stress to sue a vendor / corporation whom we may never collect a dime..... while hugely frustrating... is not the path we elected to take.

I did meet the vendor at the CEMEX office in north Naples and paid of the CEMEX balance for the concrete they delivered to my property and both CEMEX and Custom Concrete of Naples both signed releases of liens.

We have since found another vendor to work on and finish our deck - we had no choice but to put pavers over the uneven concrete with differing layers of sand underneath to compensate for the poorly poured concrete.

Custom Concrete of Naples, Inc. is not a provider of service I would have back on my property and could not recommend them to any one under any circumstances.

Rodney was the third contractor we talked with. He crunched the numbers and with his local knowledge (who is best at site clearing, who has best price on compactable fill dirt etc. ) he had a better price and offered a bit more. Construction to a home site is never fun if you are living in said home site at the time but Rodney orchestrated it so the really noisy parts were done as quickly as possible (land clearing, old concrete removal, dumptruck ((multiple)) deliveries...) He worked with us on every detail so site would exactly fit our needs. Even found us other great contractors.

Rodney is the owner and on the job making sure things are done right. His crew was polite and experienced. Rodney listened carefully to my needs and concerns and explained the job procedure thoroughly. Everything went well other than a weather delay. He was there to finish the job as soon as the weather cleared. The crew kept the site clean at the end of every work day and at the end of the job. It is very clear that these guys are experienced and go the extra mile to make you happy.

We simply cannot recommend this vendor to anyone. The concrete and quot;pourand quot; did not cover the entire deck area which was contracted for. Additionally, the concrete job was not level - at many points on the deck there are discrepancies of up to 4and quot;. The and quot;scoredand quot; strait lines are far from straight. The concrete was poured into cantilevered forms to become the coping around the pool. The forms failed! The concrete ran down over our new tiles. Naples Concrete's solution was to scratch off the hardened concrete and in the process scratched about 90% of the tiles around the pool.... which we had to have removed by another vendor and replaced - all at OUR cost.

When we confronted the vendor - the felt the job was and quot;fineand quot; and wanted to be paid for the balance of the job. (50% was paid at contract signing).

We agreed to differ - we would not take legal action and he would leave the property taking his crew and inferior workmanship.(This seemed like the best of a bad solution - it would not do me any good to have my husband have a heart attack from the stress of dealing with this vendor - so, after much consideration we were prepared to absorb the cost of the and quot;fixand quot; just have the vendor off the property.)

The above was in November 2013.

In January 2014 we received a certified letter from CEMEX (Concrete supplier) - they had not been paid and now were in the process of placing a lien on our property! I called Naples Concrete - they too were getting ready to lien us for the balance due! Everyone who saw our deck - not just friends and family, but various vendors who came by to work on the property (we were in the midst of a complete remodel) were in disbelief at the poor quality of the work. We photo documented each step of this process.

We discussed with local attorney who sadly informed us that we could spend more in legal action in attempting to recover what was already spent. That coupled with the possibility of litigation and stress to sue a vendor / corporation whom we may never collect a dime..... while hugely frustrating... is not the path we elected to take.

I did meet the vendor at the CEMEX office in north Naples and paid of the CEMEX balance for the concrete they delivered to my property and both CEMEX and Custom Concrete of Naples both signed releases of liens.

We have since found another vendor to work on and finish our deck - we had no choice but to put pavers over the uneven concrete with differing layers of sand underneath to compensate for the poorly poured concrete.

Custom Concrete of Naples, Inc. is not a provider of service I would have back on my property and could not recommend them to any one under any circumstances.

First contact went well, Rodney was helpful, seemed to know what he was doing and we progressed right along.

I have a stamped concrete lanai. Several years ago I had it coated and the company that I used did a terrible job and the more I asked them to come back and fix it, the more they made it worse. This time I went with a company who professed to know all about this process. Rodney tried to do a good job but honestly I think this was out of his area of expertise because the more we got into the job the more I found him running to town to get what he needed for the job and it seemed that he had to ask around to find out what products to use. That wouldn't have been so bad but when he finished the surface was so slick that I could not walk on it or let my grandkids play around the pool without putting towels around the edge to keep them from slipping. I called several pool companies and found out that there is a powder you can mix with the sealer that will prevent it from being slippery. I called Rodney and he said he would be out within the week. I didn't hear from him so after a few weeks I called him again and he did not answer. I called again and there was a recording that the mailbox was full.
To be fair to Rodney, I have to say that over time and much summer rain the surface is not as slippery and the pool area is useable again. I do wish that he would have returned my call. It would have made my experience better and my ratings for him on Angies List
a little higher.
For those of you who wish to seal your stamped concrete pool area's I have since found that there are about three people who know the correct way to do this. Call around to the pool companies and find out who they are. It can be done right.

Rodney was GREAT! Hands on and with us all the way. Permitting slowed things down (not unusual in Collier County) but he found the issue and got us moving fast. He has good people working for him and contractors he can recommend for other work (Screen enclosure in our case). He has done everything he can to make it all work for us. This is a person I will highly recommend, and he has some great contacts too. Great job at a fair price!