CONNIE'S NATURAL CLEANIING SERVICE HAS BEEN MAINTAINING OUR HOME SINCE FEBRUARY 2013. IT WAS ALWAYS ON SATURDAY, WITH A FOUR HOUR WINDOW - BETWEEN 12:00 PM TO 4:00P PM WHICH WE AGREED TO. HOWEVER, IT LEFT US WAITING, WE WERE ALWAYS THE LAST JOB OF THE DAY. WE CHOSE THE FLAT MONTHLY RATE FOR FOUR WEEKS. AS OF JUNE, 2013, WE DECIDIED THAT EVERY THREE WEEKS WOULD WORK OUT BETTER. EITHER WAY THE CLEANING CREW WOULD LEAVE OUR HOUSE ( WITH A CREW OF TWO, THREE, SOMETIMES FOUR) AFTER 5:00 PM OR 6: PM. MANY TIMES CONNIE WOULD SAY THEY WERE SHORT ON HELP. WE GAVE CONNIE ADVANCED NOTICE (AT LEAST BY TUESDAY) IF WE WOULD NOT BE ABLE TO HAVE THE CLEAINING SERVICE COME THAT SATURDAY. THIS HAS OCCURD ONLY FOUR TIMES. THIS WAY SHE COULD MAKE CHANGES TO HER SCHEDULE. IN MAY, 2014 WE DEDCIDED TO GO ON AN HOURLY RATE, BASICALLY BECAUSE THE CLEANING CREW KNEW OUR HOME AND WAS CLEANING IT IN A MUCH MORE TIMELY FASHION. SINCE THEN, THE CLEANING CREW CAME LATER, WITH MORE PERSONS AND TOOK LONGER!!I I CALLED CONNIE ON TUESDAY 7/8/2014 AT 1:10 PM AND LEFT A MESSAGE TO CANCEL THE SERVICE ON SATURDAY 7/12/2014 DUE TO FACT WE WOULD NOT BE AVAILABLE AND PLEASE RETURN MY CALL THAT SHE RECEIVED MY MESSAGE. NO RETURN CALL. I CALLED CONIE BACK WEDNESDAY MORNING 7/9/2014 ONLY TO BE TOLD THAT SHE REMOVED ME FROM HER SCHEDULE PERMANTLY DUE TO PRIOR CANCELLATIONS - SHE DID NOT EVEN BOTHER TO RETURN MY CALLS OR LET ME KNOW THAT I WAS NO LONG IN HER SCHEDULE !! BAD MANAGEMENT. I WONDER, DID SHE PLAN ON LETTING ME KNOW THIS? I AM SURE THAT CONNIE WILL DISPUTE THIS, HOWEVER, IT IS THE TRUTH. MC , CASTRO VALLEY