Carter Fence Co

BEWARE: 5 year Workmanship Quality Guarantee not honored! I had an entry gate replaced after a two failed attempts from local handymen. I chose Carter specifically for the warranty. Two months after it was install several slats cracked and others warped. I called the company to have them fix and we had agreed to wait until after rainy season. After months of calling they finally came back and looked at the gate…and sent me a new estimate for $990 to replace. The service manager called me to tell me that’s just show it’s was going to be and he was relating what he had been told and yes they can fix it, but I would have to pay for it. I was flabbergasted and before I lost my cool, I said, I’m going to revisit the warranty. He said to me in a condescending manner, “you do what you need to do”. Make sure you get warranty information in writing! I’m off to find a new company to fix my gate!

no problems

....to this day they have not returned....to my home ...they have delayed salesmen family problem...sorry to hear**They did not that could have returned with samples?? to choose from, No they placed pictures of fences on my email for me to choose....and did not even supply a written estimate from the beginning...or try to take care of their customer...If I am going to Buy I would like to see What Type, Grade,...etc. is going to be used, That I'm Buying, before I am going to place a Deposit on any Job....not just except from a picture on an email...Hope that sends a message...

I wouldn't know what to compare the price to. I was remodeling my house and so many of them were not good, but I don't remember the fence company being one that wasn't good though.

These guys were awesome! Responded to my request for a quote within 24 hours, followed up with material shipment status, crew leader came out the day before scheduled install to review the site and the installers worked straight thru several rain showers and finished the job to perfection.

Carter Fence handled getting the building permit from the county, but I had to handle the permit required by the property owners' association. They arrived a day earlier than scheduled, and completed the work on time the next day. The quality of the workmanship was very good. The quality of the materials was as expected. There were no surprises.

We were very happy with that. We had no issues whatsoever. It was all good, we had no complaints. 

They were very professional, and completed the task within the time frame they said they would. We were all very pleased.

No a serious business. Do not recommend!

unknown

unknown

I called 4 fence companies to repair my wood fence including one from this website that advertised fence repair.  Carter Fence was the only company that would help me.  My fence that was installed poorly 4 years ago (by another company) was starting to come apart.  Three posts had to be replaced as well as some other repairs and replacing the hardware on the gate.   This company did not disappoint from the office to the estimator to the owner who agreed to do the work.  Four workers showed up on time and knocked out the job in a couple of hours.  I have no complaints and am so grateful for their help in repairing this fence before any injury could have occurred to my dogs.

Carter Fence was chosen based on Angies List ratings as well as work done at our location previously.
 We placed our order on 4/24/ 2015 with an estimated installation delivery date of approximately one month. 
As that date approached I called to check on an approximate install day since I wanted to be on-site as President of our condominium association. I was told delivery will be in about two weeks. 
On or about 5/18/2015 I called again to check on a date for installation. I was told the railings were being powder coated and delivery would be soon. The representative told me she couldn't give me an exact date because all the supervisors were out of the office but that she would be in the office on Saturday and would call me with the date. I never received a call!
 On June 24, two months after the original order was placed  I sent them an  e-mail stating that it was now near to two months from the original order date and we needed to cancel the order due to continued excuses & unfullled promises, hoping that they would call and say that the job is nearly ready. Instead they replied with a mail stating that they would refund our deposit! 
What kind of a company doesn't try to salvage a job that they 've been working on for two months?
Additionally, I had commitment to go to New Hampshire in July and needed to get projects lined up.  
Their response is as follows-
  Dear Richard & Therese, (Therese is ourProperty Management Company manager)
  I would like to express with my sincerest apology for any inconvenience and
frustration we have caused.  Even though all the necessary requirements were met
on your behalf, there were a few unforeseen factors which caused delays in
completing your project, on ours. 
This reply  tells me that  if they weren't even close to completion of our railings, they could have salvaged the job by calling and explaining the issues. They could have told me that they has some problems and would be late instead of making excuses. I would have understood and made plans for the other projects which are to follow based on the railing installation.
I suspect a change of ownership, management or financial issues. Carter is a long time Naples company and things like this shouldn't occur. The job was small for them, only 80' of aluminum fence.

unknown

Called to schedule an appointment. Was told than an estimator would contact us in 24 to 48 hours. Never heard another word from them.

terrible...no communication.  still waiting for completion. from 4 months ago

Very punctual, estimate was fair and in the ball park for what i was expecting on cost for the project.

They appeared on time, went right to work and completed the job quickly.

NO DETAILS GOOD JOB

The first job went very well.  They were responsive and quick.  The job was quoted at competitive rates and completed on time/on budget.
The issue has come up with the current job I need done.  They did such a great job that when we decided to move, I called them to schedule a quote for the same thing at our new home.  It's a bigger job, almost twice the length of fencing.
I received a call from their salesman/quoter 3 days after my initial call.  He was busy at the moment and unable to come when I asked.  He said he would call back the next morning at the latest to spend the time to schedule when he could come out.  He never called.
4 days later, I called the company again.  The nice woman on the phone said she'd reach out to all her salespeople to find out who'd been in contact with me and get them to call me.
It's now been another 4 days and I've not had a single phone call from anyone.
They do an excellent job when they actually bother to try and get your contract.  However, apparently they're too busy for more work.  It would have been nice to at least be told that they're too busy and that I should look for another company to help me.

I was impressed with the first guy who came out but after that I didn’t feel the help was well organized.  I also had permitting trouble because where we live.  I had to get the surveys for the house and I thought they were supposed to get those.  I had to get them twice because the first ones didn’t have the house on it.  They had a guy come out who had never been to the property to spray the yard where the fence was going to be installed.  When they finally got the whole fence installed, one of the gates were missing so we still can’t let our dog out.  They didn’t say what the mistake was, but we’re still waiting for another gate.   I just felt like they should have been more professional.  The first impression was good but it went downhill from there.

I located 3 fence contractors from a city approved list. I contacted all three companies to obtain an estimate for the removal of the fence. Carter Fence Inc. contacted me back the same day and scheduled an appointment to come out to our property, evaluate the fence and then submit a written estimate. The second company contacted me the next day and asked me to take pictures and email them so he can issue the quote. The third company never called me back.
Carter Fence Inc. was on time for appointment and I received the written estimate later that day. Although the second company's estimate (after a bit of back and forth to actually obtain it) was approximately the same cost, we felt confident that Carter Fence Inc was the better choice. 
Once we accepted the estimate, we paid the 50% deposit and scheduled the appointment within the week. Carter Fence Co arrived, removed the fence and disposed of it. The estimate said they may have to remove some trees, however the workers were able to work around the trees so that there was minimal disturbance to the landscaping. They did a fantastic job.

They came out and installed a fence for us. It looks good, with quality materials and quality craftsmanship. They were extremely quick to address our needs. They were very nice. The company owner was out here more than once. We can not say enough good things about them.

We had a fence put around 3 sides of our property. Two of the sides matched our entrance gate, and one side was a chain link.
I liked the fact that they had a large crew and did quick work. I did NOT like that they didn't match the fence height with the height of the gate. And worst of all- they didnt pick up after themselves. We have torn branches, pulled up rock, etc. left lying around our yard. In my opinion, if you do a job it should look perfect when you are done. I would NOT hire this company again. We have called multiple times to get the yard put back together. We were told it will be done, NOTHING has been done.
Also, the workers were removing part of the old fence and took a break. The fence was dividing our property with our neighbors. Their dog got loose because of this and we had to search to locate the dog. Thankfully, the dog was OK.

We chose to delay our fence purchase at that time.

This company's service was excellent from start to finish.  I received a prompt proposal upon request, and as I considered various changes to the type of fencing I wanted, the estimator was available to answer questions and modify the proposal as needed.  Once I accepted the proposal, within the next couple of weeks the office staff took care of obtaining the required permit, and the job was scheduled.  The job supervisor visited the property a couple of days before the scheduled installation to go over the details of the job and he was courteous, knowledgeable and answered my questions about the process.  On the day scheduled for the job, the work crew arrived right on time with quality materials and worked diligently all day to complete the job by 6:00 PM.  I was very impressed with the quality of the finished fence.  The owner of the company called the following morning to make sure I was satisfied with the results, and even offered a discount off the proposal price because the materials had turned out to be less costly than what he had anticipated.  I will certainly hire Carter Fence again in the future and would highly recommend them to anyone.