Best Home Services

Company made promises of ten specific guarantees. It has been difficult to get the company to stand by them all. We were promised in the beginning that if the system failed or broke during the first year that they would be there within 24 hours or pay us $500 for our inconvenience. They finally ponied up the $500 because the technician did not show up within the 24 hour period. We have watched the kilowatt usage over the last eleven months to evaluate whether they would be able to satisfy their "Utility Savings Guarantee". They promised, and I quote, "Best guarantees that you will save a minimum of 30% on your heating and cooling costs or we will refund double-the-difference of your potential savings not realized in the first year." The system actually used MORE electricity than the old system. We were not even looking at the COST in dollars. We were measuring the difference in KILOWATTS. They argued back that the electric company had price adjustments. They refused to accept responsibility for the failure of their system to reduce my electricity costs (base costs with out the adjustment) by 30%. I do not recommend anyone use this company as a source of their new AC units. Their first action to resolve anything is to shorten their list of guarantees to something they can actually stand behind. Then they should make amends to their customers who have shown their failure to deliver on their promises.