"Mr. [Member Name Removed], 1. YES, we declined to provide you with a quote AFTER My salesman spent many hours with you on three separate visits to your home to discuss your roof issues. During these visits you were quite insistent that we consider the repairs needed as warranty work. Once you realized we were not going to warranty the repairs, as we only completed a part of the roof that the previous roofer left incomplete, you demanded discounted pricing for the repairs that needed to be completed. At this point we felt that we would not be a good match for you and respectfully declined to submit a proposal to you. I have 46 photos of the areas that needed repaired. You have broken tiles, flashing issues, gutter issues and rotten fascia, BUT during our visits we never found leaking valleys as you stated above. 2. NO, we did not say we installed original roof. Let me clarify what happened prior to you owning your home. In June of 2009, Atlantis Roofing was contracted to finish the roof at [Member Information Removed] after the previous roofer had abandoned the jobsite after waterproofing and partial tile installation. We installed the remaining uninstalled tiles and repaired any exposed underlayment that had been installed by the previous roofer . We completed the contracted work in July of 2009. WE DID NOT DO THE ORIGINAL ROOF. We just completed the unfinished areas. We provided no warranty to the builder as we could not warranty work performed by another roofer. An F rating to a company that spent hours of time with you to address the issues ( that are NOT due to a failure of workmanship by my company) at your home is not fair. Unfortunately you were misinformed or confused on our responsibility for your roof, but that does not give you the right to publicly defame us. We ask that you contact us directly if you have any further questions and that you edit or remove your review until you have all the accurate information which we are happy to provide to you. Respectfully, Mindi Lopez Controller"

"Thank you so much for your review for the Skylights that we installed at your home. We truly appreciate all of your repeat business and love working with you!"

"Thank-You so much for your review! We strive to treat our customers with the best customer service and you are right that is not cheap to provide! We truly appreciate your business!"

"{removed member name}, Thank you so much for your review! We truly appreciate your business and trust!! Please do not hesitate to contact us if we can be of further assistance! The Atlantis Roofing Team"

"Thank you so much for your review! We appreciate your business and your kind words!"

"Thank you so much for your wonderful review. I must say you were a pleasure to work with as well! Please let us know if we can be of any further assistance to you! Once again, Thank-You for choosing Atlantis Roofing!"

"[member name removed], Given your situation, we understand your frustration. However, we have gone above and beyond our responsibilities of a roofing contractor to alleviate this frustration. Your driveway issue is due to age and environment. The beautiful shade oaks that cool your property have damaged the integrity of your driveway. Unfortunately, this has caused the equipment necessary to replace your roof to intensify existing cracks and damage. It is sadly that simple, but upsetting. Please let me clarify the confusion in your latest review. 1. You have a beautiful home that was built in 1992 not 1996. This would make your home and driveway over 20 years old. 2. Upon a simple online search of your home. You will find a half a dozen, or more, before photos of your home. The aerial views are up to 50% obstructed due to the beautiful large oak trees that adorn the front of your home and driveway. 3. The re-roof of your home started March 13th and the Final Inspection was completed on April 30th, not July 1st or five months as you stated. 4. The pedestrian sidewalk is old and cracked from age. 5. Look up the above referenced online photos. As stated the previous response, our vendors took extreme caution and lined your entire driveway and all contact areas with plywood. They made every attempt possible to prevent further damage to your driveway and surrounding walkways. Unfortunately in neighborhoods with mature oak trees this is a common occurrence. No one can prevent heavy equipment from damaging older fractured driveways without mishaps. This is why we reserve the right to refuse responsibility for these types of items. It is a common practice in the roofing and construction industry. Let’s be honest, if there was 30,000.00 dollars in damage to your home your husband would not have accepted the compensation we offered to resurface the small cracks that were created. 6. Your home was started within the dates you were promised at your contract signing. 7. Until this last review, you have given our roofing system a glowing review. Your roof is beautiful and watertight. We have fulfilled every item on your contract. 8. The issue you speak of at your chimney is not a missing tile, but a lead flashing that is installed to prevent water intrusion. This was explained and accepted by your husband last month when our representative visited your home. If this is still an issue, you can contact our offices. We will review the issue with you at your earliest convenience. This is my second rebuttal to your complaints, as your first review was deleted by you, so forgive me for any duplication. Much of this is a matter of public record and can be found by anyone. We are sorry that your expectations were not met where your driveway is concerned. Atlantis is proud of the roof we installed and stand by our contract to you regardless of your review."

"thank you so much for your review! We are so happy you love your new roof!"

"Mr. [removed member name], We thank you for your review. I am sorry for the delays to re-roof your buildings. We are booked months in advance for our services and always try to make room for our repeat associations like yours. Unfortunately we were unable to this time. I am happy you are pleased with your final product."

"[member name removed], Thank you for your kind words and review! It was a pleasure working with you!"

"[member name removed], Thank you for you wonderful review. We truly appreciate your business!"