A/C Electrical Services

Very Well. Dan went right to work replacing the shorted socket in the garage and noted that we did not have to replace the circuit breaker. He was very competent and pleasant, even when he was outside and it started to rain and thunder.

Technicians were great. Showed up on time and identified that the problem was a connection to a lightening surge protector which was removed. Problem solved.

Great....................

Alex arrived early and was extremely professional and polite. He explained all of his work thoroughly.

Great! They followed up with a phone call.

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Very well done

Very nice and experienced. They're very polite, and professional. I can't say anything bad about them. I feel confident in their work.

Alex and C.J. were very friendly, polite and professional. We had several projects around the house and they completed all of them. I was especially pleased by the installation of the solar sensors in our outdoor carriage lights. C.J. made sure to install them in an inconspicuous place so as not to mar the appearance of the carriage lights. (I was worried about that, because in my experience, tradesmen don't often think about things like that...) The projects took all of one day. They also had to order parts and come back another day, so the expense wasn't small. However, I m pleased with the outcome. Electricians don't come cheap...

You guys are awesome and so is Frank. I was not looking to good with my customer after we cut their electric to their dishwasher. You guys bailed me out and your price was very fair. I want to thank you so much as my customer is extremely happy now. Your my electrician for life!!! Thank you Mark

I can't say enough good about this company. They are very professional, very punctual and very neat. I was especially impressed with their communication. They needed to order a part and called several times to tell us the status. Absolutely excellent service.

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I wouldn't hire anybody else. I would use them again.

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Dear Readers:

We would like to share our very negative experience with A/C

Electrical services in Naples Florida.

After an initial positive and pleasant experience with A/C

Electrical we signed a contract with this company in September 2015 to bury the

power line on our property in Naples Park. 

We sent them the required 50% deposit of $ 3,400 and we agreed for the

work to be done by A/C Electrical (in conjunction with FPL but we would not

deal directly with FPL) on November 12 and November 13th when my husband Carlton would be at the

property and before our renters would move in on December 1st 2015.

We emphasized several times (via email and verbally) how

important it was to us to have the work completed before December 1st

2015, since we did not want any work done and have interruption of power while

the renters would be in the unit. 

After the start of the job on November 12 it quickly became

clear to us that communication and more important clear and honest

communication was definitely not something A/C Electrical practices. The job

was not completed by the end of the day November 13 and we were told on

November 16  that there was a hold up on the FPL side (waiting on the new permit) and it was really ?out of their hands?

now?.. at that time we were running into the Thanksgiving holidays and more important for us we were getting closer to the very important December 1st  date when our tenants were moving in.

We emailed our concerns and we had a conversation with the

manager Ralph where we again stressed how important this timing problem was for

us and that we choose A/C Electrical based on a confirmed timing and completion

of the job by November  13.  After several  phone calls and emails we

were told that unfortunately they were not able to complete the job as

promised  and completion would now take place on December 17th, more than two weeks after our tenants move

in. The tenants would be without power for one day after our promise to them

that there would be no work on the property once they moved in.  And that is when the blame game started,

according to A/C Electrical it was all FPL?s responsibility/fault, nothing A/C Electrical could do about it.

Perhaps you should inform your clients beforehand

that there might be a possibility of a delay rather than blaming it all on FPL,

after all we signed a contract with you and paid you , NOT FPL!

We eventually agreed to have the work completed on December

17th, not because we were happy with that date but really because we

had no choice. And then to make matters worse, FPL showed up unannounced on

November 30th, nobody from A/C Electrical was there and the power was shut down and

we were left with no power and only two more days left to solve this mess before our renters

would arrive.  Needless to say we were extremely upset and unhappy with this situation, the manager Ralph once again

blamed it all on FPL.  FPL came out without notifying A/C Electrical, it was not their fault and they were not

responsible.  We finally contacted FPL directly and we were able to speak to the supervisor  Theodore who told us somebody from A/C Electrical moved the date to November 30, lots of confusion, hard to figure out

who is telling the truth but this back and forward is definitely something your

clients shouldn?t have to deal with.

The power was eventually restored at the end of that day

(temporarily) and after various phone calls and emails from the manager Ralph

and the owner Anthony , the bottom line of the message again was it was FPL?s mess

up, not theirs and there was really nothing they could do about it. In the end

the work was completed on December 17, almost a month later as initially agreed

upon .

We had to reimburse our renters for the day the work was

completed which could have been avoided if A/C Electrical (not  FPL) would have stuck to the agreed

timing.  Besides the financial consequence, we were very unhappy with the lack of A/C Electrical?s understanding

for their client?s needs and the attitude and excuses we got from them rather

than ?how can we fix this as soon as possible??

It is unfortunate that we had such a bad experience with A/C Electrical and very unfortunate for A/C Electrical that with much more electrical work to be done at our property we will definitely avoid dealing with A/C Electrical in the future!

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The technician was able to reset the breaker, but could not find what had tripped it.  My wife asked him to investigate the ceiling light that could not be turned on.  It had not been wired to the wall switch, so he connected the light to the wall switch.  They came out the same day.

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They did all they could to get to me as soon as possible. They are very professional and nice. I was very impressed. I cannot say enough good things about them. They even sent me a thank you card that was very well done. You don't see that very often anymore.

JR and CJ were prompt, courteous, and professional.  Office staff was helpful in setting up appointments.  JR reminded office staff I was leaving town and they worked together to fit me in ahead of my scheduled appointment when a cancellation occurred.  I was very please with the price and quality of service.  There was no mess after install and they were able to add all the outlets without damaging the drywall.

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Two employees showed up on time. One went into the ceiling to determine how to supply the electric hookup and the other began assembling the fan and installing the switch. It took less than an hour.
Everything is working fine and the ceiling fan does not wobble.

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