ABOVE & BEYOND POOL & SPA SERVICE

The hurricane flooded our pool, ruined the equipment. We used Above and Beyond pools to clean and maintain our pool so we had them do repairs at a cost of $15,104.78 to "completely drain, sanitize and refill the pool", replace the gas heater, motor pump, salt system, screenlogic pool control, and spa switch. The day they were scheduled to do that work (Dec. 12, 2022) we had a medical emergency so we were not here when the work was supposed to take place. We were never provided photos of the work done, or the condition of the pool - either when it was emptied, or when it was refilled. I asked if sanitizing is the same as acid washing and still have not heard from them. In Feb I fired A&B from maintaining my pool because they did a terrible job - the tech didn’t always show up and once when I did have contact with him he said he couldn't vacuum the pool because his equipment was broken. There were problems with A&B before and the tech said he was going to be fired, which he was in January. Collier County Utilities contacted me in March because of my extremely high water usage (since December 188k gallons!) I had a plumber check the entire house for leaks, and a landscaper check the yard and sprinklers - both were fine. My builder checked the auto fill for me - which A&B pool neglected to check and it was badly broken and constantly running - so that was a major part of the water problem. I had the auto filler replaced by my new pool company who also replaced the leaking filter - something else A&B neglected to take care of. ($1600) The pool is also badly stained and that should have been corrected with the cleaning by A&B pool. Finally, to be sure I had all leaks corrected, I had a leak detection company check the pool. He showed me the part A&B had worked on was leaking. In addition, he pointed out something inside the pool - white circular spots in several places in the pool and on the steps. A&B did work on the pool, failed to remove them properly, and never mentioned it to us. I've been told now that I may need to acid wash the pool, or even resurface it to remove these! I have called A&B pools numerous times since March and left messages to ask about "sanitizing", and inform them about the leaks and the high water usage. No call back from them. Then, I wrote a letter to A&B on May 26, 2023 to ask what "sanitize" meant, tell them about the leaks, and the high water bills. They have NEVER called me. They sent a new bill telling me I owe them $1650 - no mention of the poor work or the leak. Their shoddy work and their incompetence has cost me $1560 in wasted water plus I still have a leak I need fixed so I will have to pay someone else to fix that! I may need to spend anywhere from $5k to $40k for the spots they left in the pool. My neighbors had the exact situation with their pool and they do not have the spots in their pool after the acid washing from their pool company. The A&B cleaning of my pool had a terrible result and left it stained.

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Performance excellent across the board. Have been long term client and very satisfied.

I am pretty well satisfied considering what kind of service it is. I need them especially for their technical help and repair. I will continue to use them in the future.

We still use them on a weekly basis and have referred them to several of our neighbors. We've never had a problem that they didn't address personally. Will leave notes, periodically, to let us know if they did anything extra.

Missed several weeks, up to 3 weeks at a time.

We hired this company four years ago to do weekly maintenance on our pool. They have never missed a day. They are always cheerful and careful of our property. Great people.