Abbey Carpet & Floor

Very courteous and well trained crew. Quality was outstanding. Job was completed in what seemed a short amount of time.

Terrible, started off with wrong install dates, and could not get a return call from our salesman. Then, our condo complex has limited hours, which they have a record of, and again they had to reschedule as they weren't there in time. Finally, we had a large home remodel, they decided to charge $4960 yesterday, without prior notice, on my card saying they tried to get ahold of me when they realized they didn't bill the 2nd half in Dec. I asked for a record (salesman said he tried emailing me, and I asked him to send me the emails I didn't receive, and he then apologized saying, 'I guess we didn't email you".) I then asked to speak to a manager, wondering why I wasn't notified, and they just charged my card without authorization, and his excuse was that they have been having trouble with the post office. My cell phone number was on the file, and all they had to do was call me, when they discovered the problem. That didn't happen either . Horrible communication!

Carpet needed to be manufactured by the mill so the intended installation date got pushed off, but Abbey went above and beyond to make sure the job was done by the deadline we he had.

From the start, everything went very smoothly. We worked with Lisa Belknap who guided us through every step. The installers were punctual, professional, very-hard working and tidy. The installation took less time then anticipated. Jeff, the owner even came by twice. It was evident that the company values their customer's satisfaction. We would not hesitate to use their services again and can sincerely recommend them!

The team arrived and had to clean up a mess from the demolition that was done before they arrived. They had to even out my floor before installing the tiles.  Again Rocco was easy to deal with and so was the installation manager.. I think his name was Paul. I love my new floor and would work this Rocco and his team again!

They did a very good job

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After having engineered wood flooring throughout our home, there was an issue in one spot with "buckling" after a few years. Upon contacting the store and talking to Dennis, he immediately came out and scheduled a repair (within the warrantee). It was the smoothest repair job done within days by Jorge, a terrific person who made sure everything was done to our satisfaction.
We love the fact that this company stands behind its work and made this such a hassle free experience.  As a result we will use Abbey in the future and recommend this company to others.  Great company...great people!

Good price on the carpet/installation.  The installers were outstanding: prompt, friendly, and most importantly excellent in their trade.  Perfectly installed with a thorough cleanup at the end.  Wie'll definitely be using Abbey again in the future.

Checked numerous vendors for price and available Karastan selection. They were among 3 that had our choice. They were lowest in price and offered a lifetime warranty on the installation of the carpet. Installation was within 10 days of measure. They moved all furniture, installed carpet, replaced furniture, all within 9 hours. We remain impressed with the job the installation crew did. So far we're good with everything in this transaction.

We were very happy. They did an outstanding job. The whole process (purchase and installation) was outstanding. They were available almost immediately. They were on time. They got everything done quickly and they were in and out.

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Project One;

On Monday April 07, 2014 the Abbey Floor and Tile technicians arrived, as they set up their respective work stations I took a few moments to introduce myself & get to know these two gentlemen... In speaking to these gentlemen, I found out that they were a father and son team, worked very well together. The father, Abraham, the son, Demir, I would learn were, not only technicians, but artists of their own rite.

Wasting no time they began the first project, kitchen back splash. As they were near completed with the west wall and planning ahead for the east wall, they noticed what they thought was an irregular original construction error!! They?re trained eyes had noticed that the east wall was out of square about an inch and one-half. Concerned, they asked me if they may make a suggestion for correction. I listened to what they had to recommend and thought about it for a bit.. We pooled our thoughts and came up with a plan that gave the room a bit more depth, without wasting materials. A short while later I was off to the warehouse to pick up a few pieces of trim tile..

Project Two;

Upon my return from the warehouse, Demir had started the demo in the master bath. I was amazed as to the care and concern they had taken to insure that any dust from the demo would be of a minimal amount, as they carefully sealed off the bathroom, closets with a quality sheet film with a painters blue tape.

On Tuesday, April 8, 2014, Abraham and Demir showed up on time and ready to lay the new master bathroom floor & shower floor. I must admit I did have some serious concerns, as my wife, had picked out a white 12x24 tile with a blue irregular trace pattern as to how this would look in a diagonal pattern. The work day was a long one, but I learned that Abraham and Demir were actually ?ARTISTS,? not just a tile technicians. I wish I was able upload some photo?s so ya?ll could see what a WOW Factor job looks like..

On Wednesday April 09, 2014, the Grouting took place, and ?yes? the ?WOW Factor? became even more evident.

Project Three;                                                               

Carpet ? Master Bedroom

On Friday April 11, 2014 the carpet installers called and said they were running ahead of schedule and would it be possible to install the bedroom carpet. I agreed and within twenty minutes they were knocking on the door.

As I watched in amazement, these two gentlemen had the furniture moved, old carpet up, out and stored on the truck. Moved in thirty one yards of padding, thirty one yards of carpet and had the furniture back in place,,,,,, and out of here in under two hours?. Oh did I forget to tell you, they to left here leaving another Abbey Carpet and Floor trademark, yes you guessed it, another WOW Factor job?

To Gene, James McCann and the entire crew, Thank you kindly for your professionalism and ?Outstanding Customer Service.?  Joyce and I are convinced Abbey Carpet & Floor is # 1..

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The installation as it turned out went very smooth, no kidding!!! As it turned out I was called out on a business trip, my wife decided to go along.. So, again we discussed this recent event with the Abby Team and Flooring and Design Manager, James McCann. It was agreed that since I would be traveling for the next six to eight weeks, that we would give the Abby Team the keys to the house and they would schedule themselves in and out and use this as a fill-in job with the crew.. As my wife and I traveled, the Abby Crew sent of photo's of before and after as the project continued.. Well, let me tell you how well that worked out.. As I put it to some of our friends and neighbors, Abby Carpet and Floors really knows how to make a WOW Factor happen...
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There was an error with something that happened on their part. John absolutely took ownership of it, he made it right. We recommended him to another person. He actually went to her home to help her. He just couldn't be better! You just don't always expect to see such exceptional service. He just really is a professional.

We replacing all flooring in our home, tile and carpet with hardwood and old tile with new tile as well as stairway carpet and mosaic medallion in our entranceway. The work was excellent, on time and Dan Dupuis, our sales representative was wonderful to work with from a distance via email. Extremely responsive. I would highly recommend this company.

Beautifully done. My first salesperson was not in when I went in to order the rug, and the other salespeople couldn't have been more helpful. The rug came in early, and they delivered it immediately.

The store salesman(Steve) was excellent. Knowledgeable and very helpful budget-conscious wise. He came out to my home to measure that very day and told me two and a half weeks or so. Great.
I called the store early in the third week and was told they would have to call me back as they were working out the schedule that day and they would let me know when. I was left a message that stated the installers would arrive at 2 PM on Thursday. This was fine as I had other work going on in my home on Thursday morning. The installers arrived at 11 AM. This ruined the entire experience for me. I have scuff marks on my walls and threads at the base molding line that should have been trimmed. Am not particularly enthusiastic about the experience after the sale and my encouraging encounter with the salesman. I would be iffy about using this dealer again. Since I just had the rest of my home tiled, I feel compelled to say that with the cost of carpet today, tile is becoming a better alternative.

Had to come back a couple of times for adjustment and removal of a bump due to a piece of cut padding. But they were prompt, courteous and efficient.

I would not use them again. They overestimated how much they would need. They ended up with one full carton they never even opened and they refused to take it back. It was very expensive flooring so we were not happy about that. If it was unopened and can be sent back and it was their error, they should have taken it back.

Abbey Carpet CO installed hardwood floors in our master bedroom. My experience with the provider went very good. We bought the flooring through the showroom and they were very helpful with going through different options. The installation went great also.

We picked the carpet which was very expensive but we really like. Very prompt on measuring, installing etc. excellent

Sales person was in easy to work with and informative on choice of carpets and pricing,
Removal and Installation was professional. Will use again on future projects.

The job took one day longer than planned, but two men worked very diligently over 4 days. They put in days that averaged between 11 and 12 hours per day. They were very diligent, hardworking, and thorough.

Overall, the project went smooth and was completed as promised.