Abbey Carpet & Floor

Very courteous and well trained crew. Quality was outstanding. Job was completed in what seemed a short amount of time.

Terrible, started off with wrong install dates, and could not get a return call from our salesman. Then, our condo complex has limited hours, which they have a record of, and again they had to reschedule as they weren't there in time. Finally, we had a large home remodel, they decided to charge $4960 yesterday, without prior notice, on my card saying they tried to get ahold of me when they realized they didn't bill the 2nd half in Dec. I asked for a record (salesman said he tried emailing me, and I asked him to send me the emails I didn't receive, and he then apologized saying, 'I guess we didn't email you".) I then asked to speak to a manager, wondering why I wasn't notified, and they just charged my card without authorization, and his excuse was that they have been having trouble with the post office. My cell phone number was on the file, and all they had to do was call me, when they discovered the problem. That didn't happen either . Horrible communication!

Carpet needed to be manufactured by the mill so the intended installation date got pushed off, but Abbey went above and beyond to make sure the job was done by the deadline we he had.

From the start, everything went very smoothly. We worked with Lisa Belknap who guided us through every step. The installers were punctual, professional, very-hard working and tidy. The installation took less time then anticipated. Jeff, the owner even came by twice. It was evident that the company values their customer's satisfaction. We would not hesitate to use their services again and can sincerely recommend them!

The team arrived and had to clean up a mess from the demolition that was done before they arrived. They had to even out my floor before installing the tiles.  Again Rocco was easy to deal with and so was the installation manager.. I think his name was Paul. I love my new floor and would work this Rocco and his team again!

They did a very good job

unknown

Good price on the carpet/installation.  The installers were outstanding: prompt, friendly, and most importantly excellent in their trade.  Perfectly installed with a thorough cleanup at the end.  Wie'll definitely be using Abbey again in the future.

Checked numerous vendors for price and available Karastan selection. They were among 3 that had our choice. They were lowest in price and offered a lifetime warranty on the installation of the carpet. Installation was within 10 days of measure. They moved all furniture, installed carpet, replaced furniture, all within 9 hours. We remain impressed with the job the installation crew did. So far we're good with everything in this transaction.

We were very happy. They did an outstanding job. The whole process (purchase and installation) was outstanding. They were available almost immediately. They were on time. They got everything done quickly and they were in and out.

unknown

Project One;

On Monday April 07, 2014 the Abbey Floor and Tile technicians arrived, as they set up their respective work stations I took a few moments to introduce myself & get to know these two gentlemen... In speaking to these gentlemen, I found out that they were a father and son team, worked very well together. The father, Abraham, the son, Demir, I would learn were, not only technicians, but artists of their own rite.

Wasting no time they began the first project, kitchen back splash. As they were near completed with the west wall and planning ahead for the east wall, they noticed what they thought was an irregular original construction error!! They?re trained eyes had noticed that the east wall was out of square about an inch and one-half. Concerned, they asked me if they may make a suggestion for correction. I listened to what they had to recommend and thought about it for a bit.. We pooled our thoughts and came up with a plan that gave the room a bit more depth, without wasting materials. A short while later I was off to the warehouse to pick up a few pieces of trim tile..

Project Two;

Upon my return from the warehouse, Demir had started the demo in the master bath. I was amazed as to the care and concern they had taken to insure that any dust from the demo would be of a minimal amount, as they carefully sealed off the bathroom, closets with a quality sheet film with a painters blue tape.

On Tuesday, April 8, 2014, Abraham and Demir showed up on time and ready to lay the new master bathroom floor & shower floor. I must admit I did have some serious concerns, as my wife, had picked out a white 12x24 tile with a blue irregular trace pattern as to how this would look in a diagonal pattern. The work day was a long one, but I learned that Abraham and Demir were actually ?ARTISTS,? not just a tile technicians. I wish I was able upload some photo?s so ya?ll could see what a WOW Factor job looks like..

On Wednesday April 09, 2014, the Grouting took place, and ?yes? the ?WOW Factor? became even more evident.

Project Three;                                                               

Carpet ? Master Bedroom

On Friday April 11, 2014 the carpet installers called and said they were running ahead of schedule and would it be possible to install the bedroom carpet. I agreed and within twenty minutes they were knocking on the door.

As I watched in amazement, these two gentlemen had the furniture moved, old carpet up, out and stored on the truck. Moved in thirty one yards of padding, thirty one yards of carpet and had the furniture back in place,,,,,, and out of here in under two hours?. Oh did I forget to tell you, they to left here leaving another Abbey Carpet and Floor trademark, yes you guessed it, another WOW Factor job?

To Gene, James McCann and the entire crew, Thank you kindly for your professionalism and ?Outstanding Customer Service.?  Joyce and I are convinced Abbey Carpet & Floor is # 1..

ting