Claudia's Pearl Florist

Worst flower arrangement ever for the second time!!! - Flowers ordered for mother?s day. Total charge for flowers $95.60 I order flowers for Mother's Day, when they arrived they looked nothing like the advertisement. This is the second year in a row that this has happened. To top this already embarrassing situation they sent out someone to take the flowers back from my mother. This is completely unprofessional in every way. Now of course they have come up with some ridiculous charge of $25 and will not refund my money in its entirety. When I called to explain my feelings on the totally unprofessional actions of this company they had the audacity to suggest that I no longer do business with them. !!!WHAT!!! Are you serious?? You falsely advertise an inferior product and you suggest that I don?t use your services. Absolutely unbelievable customer service!!!! Here are quotes from their web site; 1. ?Each of our Flowers are professionally arranged? 2. ?Don?t be fooled into ordering from national floral sites that ship flowers in a box. Nothing ruins the joy of receiving fresh flowers like unpacking damaged and dehydrated blooms and having to arrange them yourself ? 3. ?Your order will be handled professionally and with the utmost care by expert florists in Lady Lake and The Villages? I feel I should be reimbursed the entire sum of money completely out of the principal of the matter. This transaction was $95.60 I do not agree that I should have to pay anything for this transaction in which I have absolutely nothing to show for. If this company is not held accountable for these actions why would they need to stock more than this one bouquet of flowers? They could just continue this scam and collect the $25 and resell the same inferior product over and over and over again. What a business plan!!!

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