Eagle Eye Home Inspections

"Thank you very much for the review, but I have a couple of items to clear up. 1. I wish you would have called or emailed us to resolve any questions you may have had on the report instead of waiting a year to complain about the report. 2. The report is correct and I, the owner, just doubled checked the whole report. You may not have wanted to use the report for the insuracne company as it states that you have an older roof, but it still provides other discounts like strap ratings. 3. You menchion in your review that the report states that you do not have a roof, I believe you are refering to the section 2 letter D on the Wind Mitigation, this statement acutually states the following: "No Roof Coverings meet the Requirements of Answer "A" or "B".", I can see why this can be confusing, but this is why you should have called or emailed us so we could explain the rating to you. This box refers to the type of roof covering and if it meets certain Florida Building codes and or Miami Dade ratings. Due to the age of your roof, which is stated in the report, you did not meet the requirements. 3. To address your comment on price, you actually received two reports for a total of $225. Report 1 was the Wind Mitigation, and Report 2 was the 4 Point Inspection. If you did not think it was a good deal, why would you purchase it online before looking around at other prices? In the future, please give the company a chance to explain the report and or ratings on the inspections your recieve before blaming it on an un-educated inspector. These reports can be very hard to read, and there are many inspectors out there that do not know how to correctly fill them out. I would like to add that we have only had 1 report returned to us by an insurance company for being incorrect since we have been in the business, and it was not your report. I am sorry that you did not receive the ratings in which you thought you deserved, but I can insure you the report is correct and you were provided World Class Customer Service from the time you called."

"Thank you so much for the review. We know everyone's time is valuable; therefore, we do not take our appointment times lightly. Please let us know if there is anything else we can do to help you out!"

"Thank you so much for the review. IF there is anything else we can do please feel free to reach out to us anytime. Thank you again for your business. Best of luck on the new home!"

"Thank you so much for your kind words. I am really glad you were able to experience our World Class Customer Service that we try to provide to each and every client. I will be sure to let Will and Oscar know what a great job they did, and please do not hesitate to call us again when you are in a pinch for any home inspection!"

"Thank you so much for your review. We love to educate buyers on their purchase and please note there is not a stupid question that is asked only ones that are not asked!"

"Thank you so much for taking time out of your day to leave a review of us. I am glad the we delivered as promised. We take pride in our work and hope you found it very helpful and educational. As always please feel free to call or email us if you need anything!"

"Thank you so much for the review. As always if you have any more questions please do not hesitate to give us a call. Good luck on your move to sunny South Florida!"

"Thank you so much. I hope everything goes smoothly the rest of the way!"

"I went back through the inspection that we performed for you, on 7/10/14, and it was of a newer town home, not built in 1979. I just want to verify that we are talking about the same report. I did see in the report in Section 5.8 that there were signs of a previous leak in the master bathroom toilet closet, "The area is currently dry and does not appear to be active. There is a slight growth on this area. We are unable to determine if the leak is active since the home is vacant. If the area becomes wet, plumbing repair will be needed." This area was directly beneath the upstairs bathroom that appeared to have a previous leak, we showed you the area and gave you tips on how to prevent pipe damage under the 3rd floor bathroom sink. Please let me know if you have any further questions or concerns!"

"Thank you for your comments, and understanding that sometimes the insurance companies request additional photos that are not typical of the inspection. When these request are made we do come back out, at no cost to the client, to ensure they receive every discount that is available to them from the insurance companies. We do understand that the 2nd trip is an in convenience, but do not have a way to predict the request for additional photos. Thank you again and hope to hear from you soon!"

"[name removed], Thank you so much for the kind words. I hope our report provided some great insight to the few areas of concern. I am also glad I was able to provide enough photos in the report to help you evaluate your important purchase. Please let me know if there is anything else we can be of assistance with."

"[name removed], Thank you very much for your comments. I am very sorry for the inconvenience that you have experienced. I really wish that you contacted me when you discovered issues with the electrical system. I just went back through your report, from 2013, to review the electrical system. I do want to clarify that a home inspection is a visual inspection, and at the time of inspection all outlets were working. Inspectors are unable to check per code, because every house has remodels at different times, homes are not required to bring brought to current code, unless the issue is in the area of the remodel. For example, if a bathroom is completely remodeled, not just cabinets and tile, than the contractor will need to install GFI outlets, but may not need to install new electrical wiring. With that said I know this does not help you now, but again thank you for your comments and we will strive to do a more efficient and through job you your next inspection."

"(member name removed), I am glad I was able to help you out with the purchase of your new home. As you already know World Class customer service is what we pride ourselves on!"