BMS/BENCRAFT MECHANICAL SERVICES

UPDATE: Brett, the owner contacted me the next day and tried to work with me. He apologized for not contacting me promptly before and now trying to work with Trane System representative. He agreed that our system had 2 major break down and it was unacceptable but we would have to work with Trane. I personally don't think Trane will honor anything to help me but I appreciate Brett gave me a call. I paid premium to get Trane which is supposedly the best but ended up getting more repair costs than an old AC. I would work with Brett again but if you are looking for a new replacement, don't go with Trane because if you get a bad unit, you're on your own. ------------------- You might get SCAMMED! We decided to replace our old AC with Trane system with Bencraft after doing a lot of research and got bunch of quotes in October 2017. I thought by doing that we would save a lot of money fixing. Little did I know, the old AC system we never had to pay anything to fix but the new ones already broke down 3 times over the course of 3 years. Each time, it cost us about $1000 to fix even WITH WARRANTY. The part and the labor cost are so high that makes it ridiculous. We paid about $5k for the unit but almost $3k in repaid!!! The first time it broke down was in June 2019 for refrigerant and compressor replaced. The second time is ONLY 6 months later for new coil and refrigerant and evaporator. Now, I'm waiting for the AC guy to come fix it AGAIN the 3rd time in October 2020. How is this acceptable??? You would think with waranty it'll be cheap to fix and with a brand new unit, it'll be problem free. I multiple times brought this up and see if there is anything they can do for their probably SCAM unit, they kept saying they'd contact me but never did. Today, they again told me they would call me back but nope no phone call. Now 3rd time the charm, I'm upset beyond words. STAY AWAY FROM THIS SCAM COMPANY and Trane system if you are getting a new unit.

Beware of any services or information provided by Bencraft Mechanical Services! In March of 2015, Bencraft Mechanical Services came out to repair my downstairs A/C system. Brett, the owner, mislead me to believe that my home warranty company would not cover the repairs needed and that it would be more efficient to purchase a brand-new system, particularly the Trane system. He sold me on it with the belief that my current A/C system would continue to have the same issues and the new Trane A/C unit would run for years without problems. This was a complete lie! I spent thousands of dollars on the new system and it is still incapable of keeping up with my upstairs A/C, which is over 20 years old! Over the past 3 years, I have had over 7 service calls for this new system by different A/C companies. Several of those service calls were performed by Brett, the owner of Bencraft Mechanical Services. In May of 2018, Brett came out to repair my Trane system which was serviced just a couple months before by a different company. He explained that the system was not working because it had a leak in the freon line and needed more freon, however, the other company had already added freon those couple months prior. We trusted that Brett knew what he was talking about and paid him for those services. He attributed the leak and loss of freon to the lightning strikes and FPL. In August of 2018, simply 3 months later, the same problems occur and when I called Bencraft, they wanted me to put another call in to the home warranty company so they would get paid for another service call without troubleshooting the issues first. I disagreed on the ground that they were the last ones to service the unit (within this short time period) and they should stand by their own work, especially on a system that they sold to and installed for me. I explained to them I would write this negative review based on them selling me a sub-standard system and their inability to repair that system they so highly recommended with excessive service calls. Brett responded verbally with “you’re being an *******.” After this, a different A/C service company came out to repair the issue. The tech informed me that the system needed freon, again, but not due to a leak in the line. Instead, he explained that the last technician (Brett) who filled the freon did not tighten the service valve after he was done and system has been slow-leaking the freon I paid for only 3 months ago. I also filed an official complaint with Trane. When they looked through their customer service list of trained specialists, he was not on their list, and are pursuing a more in-depth research on the matter. I am shocked that a system that came so highly recommended has not only had so many issues, but the person who recommended it to me was 100% incapable of repairing the system he told me would not fail. Stay away from Bencraft Mechanical Services!!!

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I called Bencraft, the tech was there when they said he would be, replaced a part, and it was up and running like new.

Exterior AC fan died, unit sprung a leak. BMS/BENCRAFT MECHANICAL SERVICES was assigned by American home shield home warranty. My unit runs r-22 and the warranty only covered refrigerant up to $10/lb when BMS/BENCRAFT told me r-22 costs $90-$100 a lb and I needed a lot of it I was ****** an told them to take a hike. After doing some research and discovering they weren't swindling me I called them up and they came back out as soon as they could. It's been a few months and the AC is still running fine.

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Good, replaced a part, cool air blowing once again.

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They're marvelous! They are the best! It was amazing! They are marvelous people. They sold us stuff too. He's so cute because when they are selling their stuff, they will tell me there is going to be a really great sale. It's really fun. He didn't charge me because I have them come once a year to just check everything and make sure everything is good. Everything was fine but this one little thing got stuck and so he just came in and got that lizard out of it. He told me not to worry about it, it's fine. He's amazing. I'm sure he doesn't go around not charging everybody but he's the first call for me and I trust him like you would not believe. If he told me all my air conditioning units have to be turned upside down tomorrow, I would be sitting out there saying okay. He is a good guy. He is amazingly excellent. His price is excellent and he works with me. If I would have to come out with how much, he would have said fine. He would tell me we'll deal with it and tells me not to panic. He is wonderful. He is certified, bonded, he's everything. You can't beat it. His wife is the office so I can talk to a wall, and walls will talk to me even. His wife was telling me he takes classes to stay up to date to make sure he has the most current training in HVAC, what's coming up next, what's the new thing, what's the problem with this and how he can fix it, he is always doing that. He is an amazing guy. He is more than punctual, and if he is even as much as running 5 minutes late, I get a phone call. He is more than professional. He is considerate. I am getting ready to replace one of the downstairs A/C probably within the next 2-3 months, and I am only going to him.

our home air conditioning stopped putting out cold air and we called for
an appointment.   We received next day service and our fear of an
expensive repair turned into something minor.  We were very pleased with
the responsiveness, professionalism and service.

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It went excellent. He left the work area exceptionally clean. He replaced everything and was on top of what he was doing.

This happened saturday afternoon, i figured out it was a clogged drain, i poured a cup of bleach in and it was draining but way too slow for me to be confident. I called BMS and Brett came out on a sunday and pulled out a stubborn clog, then vacuumed out my first floor drain as well which did have a smaller clog in it as well. He was extremely knowledgeable and polite and personable. I was impressed he only charged me the normal weekly rate, (a lot of repairmen try to inflate their bills) ....I was so pleased with his service i tipped him. I will definitely use Brett at BMS for my future A/C needs!

Came on time and everything went very smooth.

Bret did a great job!   Very knowledgeable. Very professional.
Highly recommend.  Will be using BENCRAFT MECHANICAL SERVICES for all my future A/C service.

Brett, once again did a great job.  He was on time, responsive to the situation, and found a good, innovative solution.  I have used him before and the service has always been top-notch.  I am in a very corrosive area near the ocean and he has given me good advice in addition to good service.

We had a very good experience with Bencraft.   We went with a Trane HVAC system which is quite an upgrade from the technology from almost 20 years ago when we built our home.   The home is extremely comfortable and we are looking forward to seeing some savings in the electric bill with the new system.    All in all we would recommend Bencraft for your HVAC repairs or replacement needs.

They did a very professional job, not rushed. Took 2 full days but everything was done right.

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The owner is very knowledgable and capable of doing the work. Home warranties make the situation a little more complex and cumbersome.

The service man was on time & all services was done on time.