Clay Repair and Maintenance

Good points: Proactive: he called me, he came on time. He returned my call after he was finished. He promptly came back out to redo things (though not without a lot of verbal abuse). Shower was installed correctly. Bad points: BROKE the tile where he was installing a grab bar and ended up separating the tile from the wall. Did NOT inform me of problem. After about a week, grab bar separated from tile. (see pictures 1 - 4). Charged me for two drill bits ($11 each), but complained vociferously because of the way he had installed the bars, I called him on it, and he may or may not have had to purchase new screws (~$.50 each). Claimed the sealed boxes from a reputable manufacturer did not contain the correct number of screws in the boxes. but was overheard telling his helpers they didn't need all the screws supplied. Strongly insisted that using masonry adhesive was allowable. When I was concerned about the installation he became angry and aggressive. Repeatedly stated he had "installed hundred of grab bars". Didn't clean up after himself -- left quite a mess, including the footprints shown in picture #5 and taking a rug from the closet, standing on it with muddy boots and then replacing it in the closet (didn't get a picture of that).