The Billy Goat

The company is easy to get a hold of and always show up the day that was scheduled. A little more than other lawn services but finally found a company that shows up and does an excellent job.

I first hired them to do some tree trimming and the sales person, Maria gave me a price of $1250 to trim 5 trees. I agreed to that and they spent almost 2 days doing the work.  One of the trees wasn't finished as I had requested. I called them back after the crew left to let them know. The next day they came back and fixed the tree to my liking. I was able to arrange a payment plan with them for the trees. Once I got that all paid for, then they sent me an additional $350 bill for the extra day they had to come back to fix the issue with the tree. I had also requested them to trim a palm tree. I was told it would cost $75, but then when they came to do the work, I was told it would actually be $150! So we were back and forth quite a bit about these price increases. The owner even showed up to my home one day, to ask about the money. The only person home was my mother and law.  Beside from the issues with the tree trimming, their lawn service was not very well done either. They go very quickly and don't pay attention to any details around the yard.

The Billy Goat seemed interested in charging a large fee for a "clean-up" and then they were completely disinterested in performing
scheduled maintenance or responding to phone calls or e-mails. I let it go for a while because it is very hard to find a landscape maintenance service in Miami Beach but after a while I couldn't even tell if they were showing up or not because of the way the plants looked, so I finally got rid of them. Complete waste of money. The only part of their operation that seemed functional was the billing.

We went through a quote process with three other companies and we are certain that we could not have had a better outcome. The Billy Goat's sales associate Robert Chinea 786-306-6458 (m) took great care of us as customers and did an outstanding job from initial contact to project finish. His professionalism combined with the company's expertise made this project an excellent experience. Everything from initial consultation through the work and final adjustments worked quickly and Robert remained on top of the entire project, taking careful notes about our needs and preferences and delivering great results. Robert was superbly responsive by phone, email and text. The interaction with the office for invoicing was equally professional and pleasant. In addition, we were impressed by the fact that the owner of the Billy Goat himself stopped by to check on our installation. The Billy Goat deserves the highest rating and they now also do our regular lawn service.