Southwest Plumbing Services

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Great. See what provider did.

They came when they said they were going to. There services techs are efficient and friendly.

Bob was excellent. Polite, friendly, efficient, on task, on target.

They did a nice job. They showed up on time.

Clinton came by the next working day after I initially called. It took about a week for the fixtures to come in from the supplier. The plumber did the job in less time than I would have expected. The quality of the work was excellent. The plumber left the work area very clean. Overall I am extremely pleased with the process and absolutely will use Southwest Plumbing for any future work.

Resolved my concern

The staff were friendly, but lackadaisical. I would expect more attention to detail. The customer should not be the expert.
I had gone to the plumbing supply store and purchased two different stem sets, as I didn't know exactly what ones I had without pulling it out. Neither set fit. So at least Southwest did help me, because I thought to take a picture of the stem while he had it out.
I called and complained, and have given the company ample time to reply before I submitted this review.

**UPDATE**
Changed my overall score from D to B, price to N/A from D and Responsiveness to A from C.

After my AL review, Tom Watson contacted me, apologized, took responsibility, and refunded my money. I appreciate the fact that he takes customer satisfaction so seriously. I have never had a company voluntarily refund money! I am thankful to Angie's List for helping customers get their stories out and companies to hear them and show their true colors. Southwest Plumbing's true colors are honorable.

After contacting Southwest Plumbing for an estimate to replace a leaking shower enclosure in a 4th floor apartment, had an appointment with Clinton within two days. Received an estimate next day and work commenced after I accepted their bid
Since this was an occupied apartment and on the 4th floor I was concerned with dust in the unit and constuction material removal while work was in progress. Southwest did an EXCELLENT job of sealing off the bathroom work area and protecting the floor tile from damage. The job was very professional from start to finish. Southwest did an excellent job overall and I would definitely recommend this company.

Great!

This is the second time I have used Southwest for a major plumbing job. They responded promptly to my call and began the work on schedule a few days after the initial examination The work was done professionally and the result was a new, functioning pipe to the tank. I would definitely use them again.

Fine

These guys are GREAT! They are a father and son team, you are dealing directly with the owner. The work was performed efficiently and properly...they came in, got right to work and finished up in a timely manor. They had all of the parts with them, and were concerned about keeping their work area clean. Everything is working great and they told us all of the work is guaranteed, just call them if we had a problem. My husband said after they left that it is such a good feeling to have work done and not feel ripped off.

Everything went smoothly. There was a bit of miscommunication about timing, but once the plumber actually got to our house, he worked quickly and efficiently. Very professional, nice job.

I had an OUTSTANDING experience with Southwest Plumbing from the minute I first spoke with them on the phone through the project’s completion. I found them online one evening, and by the next day I received a pleasant phone call from their office. By the end of the same day, Clinton, who eventually became my contractor, gave me a bid that I accepted. They started almost immediately and worked in an efficient and effective manner, including weekends. Clinton oversaw all aspects of the project and completed much of the work himself. He has very high standards and made certain that all work was performed at those standards. We had excellent, ongoing communication throughout the project (we both preferred texting). He was also a very good source of ideas. I am very pleased with all aspects of the job (e.g., demolition, plumbing, tiling, painting, woodwork, etc). Also, the many other workers needed for the project were prompt, hard working, professional and took pride in their work.
I feel fortunate to have found this company after having so many failed attempts with other contractors who wasted weeks of my time and energy. I ABSOLUTELY will hire again. I highly recommend them.

The work was great. They were very professional. The crew was perfect and they cleaned up after themselves. They did a good job!

They did a good job! They came right away, showed up on time, and I don't recall having any problems.

The service was excellent overall! He did his research, found a water heater that was better than the previous one, installed it, and I was very pleased overall. They really kept the customer informed. My father was a plumber, so I am educated. A lot of plumbers don't even call themselves plumbers anymore, just technicians, and try to sell you a product instead of trying to solve the problem. When we couldn't solve the problem, we then decided we needed to replace the system.

It went great. They did what they promised for the price they said they would do it. They were polite, clean and on- time.

Ihave a Noritz hot water heater. It was turning off for no apparent reason. I called the manufacturer for advice and they told me that it sounded like a short. They told me to call Southwest, who is the authorized servicer for my area.
I called Southwest. I explained the problem to them very precisely. I explained to them that I suspected that it was being caused by a short. I told them where I thought the short might be. They told me that they could definitely fix the unit.
The next morning, the plumber arrived very promptly. He was courteous. I showed him the hot water heater, he glanced at the wiring and immediately said, and quot;you need an electrician to fix this.and quot; From the moment he knocked on my door until the moment he gave me his diagnosis, the elapsed time was about three minutes, perhaps less.
I thanked him and he told me, and quot;I have to check with the office to see if they want me to charge you.and quot; He said it sort of dismissively, so I thought that he was going to suggest no charge.
Five minutes later, he called me back telling me that he was told to charge me $150. I told him to have them send me a bill. I intended to send them a letter explaining why I did not think that it was appropriate to charge me -- given that I had explained the problem and they assured me that they could fix it.
I then got a call from a woman with Southwest who insisted that I pay the plumber who was waiting outside. She said and quot;whether he is there five minutes or an hour, it is still $150.and quot; I explained to her that he wasn't here for five minutes and why I thought I should not have to pay. I also told her that I would give him a check, but that I was then going to enter a bad review in Angie's list. I repeated this to her twice, calmly. She still insisted that I give the plumber a check. So I gave him a check for $150. Now I am writing this review.

UPDATE -- 11-2-12

After submitting this review, I had an electrician look at the water heater. The electrician stated that there was no problem with the electrical connection -- contrary to Southwest's assertion -- then he called the manufacturer's help line, and fixed the problem.

I then wrote a letter to Southwest requesting a refund since, as the authorized servicer for the device, they should have been able to service it.

Southwest sent me a letter defending the fee, but offering a refund if I sent them something from the electrician and quot;provingand quot; that the problem was not the electrical connection. I sent them the electrician's invoice and several weeks later received a check.

Several days ago, I received a follow-up letter from the company. They had discovered this bad review and asked me to delete it or change it. Since I had received a refund, I thought it was appropriate to add this update and change the score to reflect an and quot;N/Aand quot; with regard to their fee and raising the experience from an F to a D. If it have merely been that the plumber who came to my house was bad, I might have said and quot;well, maybe the guy had a bad day.and quot; But that is not what happened. The plumber did not diagnose the problem correctly. The person who called me from their office who refused to bill me and insisted that I pay the plumber who was waiting outside (that is why the call lasted 20 minutes), and who refused to listen to me made my experience worse. The executive at the business who insisted that I send and quot;proofand quot; and who did not have the courtesy to send a note with the refund check after I sent him that proof added to my frustration.

They did a very good job and by finding the leak it saved me from having to rip out a wall. I was extremely satisfied with the work that was done. I will use them again in the future.

It is an excellent company. I highly recommend them.