About us
Our mission is to improve the quality of life for our clients in USA, Colombia, and Chile. We achieve this by providing prompt, comprehensive, safe, and trustworthy services, including installations, repairs, and maintenance. With each engagement, we ensure that homes and businesses are well-maintained and operate smoothly, guaranteeing the well-being of our clients.
Business highlights
Se habla espanol
Emergency services offered
Services we offer
Electrical, Handyman, Paint & Texture, Plumbing , Renovations
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Reviews
4.715 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 7% |
Filter reviews by service
Showing 1-15 of 15 reviews
Marie A.
Sep 2025
Handyman Service
I contacted this company from a Referral and I am So Very Grateful for their Assistance ! We've sold our home and their were Two Issues that were found during the Inspections. One was a Split in a Wood Support for our Attic Ladder and the other was a Wood Trim Piece that had Rotted on our Chimney ! When I spoke with Mateo Giraldo, the CEO, he was Extremely understanding of our issues and was More Than willing to Help ! I explained to him that I had called two other companies and Both Said the Job was "Too Small" ! They also said they had a 'Minimum Fee' of over $1,000 ! Mateo was More Than Understanding and STILL Willing to Help Us ! He explained that helping Someone with a Smaller Issue can Possibly Lead to Larger Jobs and Referrals ! He is Exactly Right and a Real Blessing in our Time of Need. Carlos came the very Next Day, as Promised, to Fix our Two Small Problems. Carlos is Definitely a "Jack of All Trades, Master of Many" !! I will Definitely be Referring this Outstanding Co
Linda P.
Aug 2025
Handyman Service
replaced and painted an outside board on the house and sanded and painted an exterior metal gate. did a great job
Gary A.
Aug 2025
Handyman Service
They were professional in all my dealings from the estimator to the guy who repaired the damage. They still have to paint once it dries, but so far I’m pleased with their work. They also gave me a detailed description of their work. Their mid wasn’t the lowest, but I recommended to my security company their bid & they agreed it was more thorough & let us know exactly how they planned to repair the damage.
Linda S.
Jul 2025
Handyman Service
I was very pleased.
Kashyap K.
Jul 2025
Kitchen Remodel
I’m absolutely thrilled with our kitchen remodel SOS Assistance was fantastic to work with. Every team member was professional, efficient and highly skilled. They truly listened to our needs and brought our vision to life, completing the entire project within our expected deadline, which was incredibly important to us. The process was smooth with minimal disruption. The team was responsive, kept us updated, and addressed all concerns. Mateo made smart suggestions we hadn’t considered that greatly improved the kitchen’s functionality. Sara helped guide us through design roadblocks, and the team handled all electrical and plumbing issues, which made things completely hassle-free. The finished kitchen is stunning—beautiful new countertops, cabinets, flooring, and paint, with a functional layout! I highly recommend SOS Assistance to anyone wanting a stress-free, customized remodel. Their skill, communication, and attention to detail are unmatched. We’ll absolutely work with them again!
Danny G.
Apr 2025
Handyman Service
We recently had SOS Assistance Contractors repair a section of our natural wood floor, and we couldn't be happier with the results. The craftsmanship is absolutely flawless-you'd never know a repair was even made. They matched the wood and finish perfectly. On top of that, the clean-up was amazing; they left everything spotless. Professional, efficient, and detail oriented. Highly recommend!
Russell L.
Mar 2025
Handyman Service
Mateo and his crew were extremely professional. When we were given a time window for when they would arrive at our home, they arrived on time. That is such a rare event with many workers today. We had an electrical outlet installed on the exterior of our home, and they completed the work exactly as requested. We have two portable AC units that we wanted installed, Mateo came up with a design that was extremely efficient as well as practical. His thoroughness and research to make the best possible pleasing look was awesome. Mateo wants to EXCEED our expectations. He is a perfectionist and wants to make sure that we were completely satisfied. We definitely will use him in the future!
Tammy L.
Mar 2025
Handyman Service
Mateo came out promptly and worked diligently to make the project work and to look good. He repeatedly made adjustments because he wasn?t satisfied with the completed work. We thought it looked great but he wanted it to look even better. He was absolutely amazing! I would highly recommend him to anyone!
David D.
Feb 2025
Kitchen Remodel
Pro was on on time (for construction work). Follow up was exceptional, work was good. No problems.
Avid N.
Jan 2025
Major Renovation Multiple Room Service
I'm thrilled with the exceptional service I received from SOS Assistance, performed by Mateo! Their team demonstrated professionalism, craftsmanship, and dedication, going above and beyond to deliver a beautifully finished renovation project on time. I highly recommend them for their trustworthy, high-quality workmanship and competitive pricing - they truly exceeded my expectations! 5/5 stars
Kyle F.
May 2020
I chose this company based on good ratings. They had the same price as other bids and the person who did the estimates was well-spoken. The issues however were many. - Work quality of wood. There were gaps at the ends greater than the moldings would cover. They suggesting filling the gaps with dark caulk. There were gaps in the middle of the floor as wide as 1/4. They covered the defect with tape and left. Cleanup, which they never performed revealed the defect they had hidden. The also broke a board badly and left it in place, That defect has not yet been properly addressed, but the builder made it clear they were not going to finish the work once they got paid. Tile - Bathroom 1. This work was so poor, with uneven tiles and defects that I had to stop the work. I have been chiseling out a lot of the detailed work since it was crooked and in some cases as much as 3/16 high compared to the tiles next to it. Tile Bathroom 2 - This work was not as requested, but it will suffice. I did have to remove 15% of the trim because of crooked stones and even stone placed in upside down Communications - The workers spoke either little or no English. If there had been a supervisor on-site that spoke English and watched over the quality, this would not have been an issue. The supervisor neither communicated the details or enforced quality standards when he was there. Instead of concentrating on doing the work as agreed, the supervisor / Salesman complained constantly that he was not making enough money. That his workers charged him too much, etc... And could I give him more money than contracted? I did give him slightly more to shut him up, but there were no changes in work scope from the contract when the work started. Clean up - The workers left a complete mess. They never removed the tapes that temporarily held the wood in place, never cleaned a huge mess from when they used one of the bathrooms to set up their equipment (Without even putting plastic down). To be fair, they had permission to use one of the 2 bathes for this purpose if they put down plastic. They did not have permission to do it in both bathrooms. The supervisor continually denied and tried to fight any corrections or quality issues. I had to be very firm on that. I would not use any of the folks from this crew in any capacity on another project.
Response from SOS Assistance
"To our potential customers: This is Mateo, the "salesperson/supervisor" as this customer is referring to me. I also happen to be the company owner. I will not go into too much detail about this particular, extremely unpleasant experience for my company, but I do want to make a few points. First, most of the information provided in his review is either wrong or misleading. I cannot prove this, but I invite customers to see the other company reviews on this platform or ask me for more references. This review does not represent what RET Solutions does, or who we are. Second, this particular customer did change the scope of work on us in the middle of the project. When he did, we agreed we would adjust the cost at the end, and that we would be fair with each other. It was my mistake to trust him, as he decided to only pay us a mere $50 for that additional task, which didn't even cover basic costs, let alone any profits. That was the only reason I brought up the cost discussing to him. And yes, I did tell him that due to his injustice, the company incurred losses in that project. His reply was "that is too bad, you should have charged me when I changed the scope of work"Third, we did make a couple of minor mistakes, but fixed them to the best of our abilities. Fourth, we went above and beyond to satisfy this customer numerous requests, such as helping him load trash in his truck, changing the order in which we would originally perform our work in order for him to be more comfortable during the duration of the project. I was the one who came back once the project was complete and made sure everything was cleaned up, it was. The tape that was left there had a purpose which was to hold the wood floor until the glue fully set, the customer knew this, and understood. I personally came back a couple of weeks after the project was complete to help him move extremely heavy pieces of furniture which he had originally claimed were just a couple of light objects. This was done when the company was shut down due to the Covid-19 lockdown, but due to his persistence, and our excellent customer service, I personally went over and helped him myself not to risk my employee health. Lastly, the customer claimed that an item got lost while my guys were there, and told me we owed him $80 for it. I have never had that issue with any of the other dozens of customers we have worked with, so I know it wasn't my guys who took it, but yet, I sent him an $80 check. I just want to reiterate, we did all we could to satisfy this person. Again, I invite anybody who reads this negative review to first, realize that it is the only bad review the company has, and question it's legitimacy. What this customer is claiming does not reflect what we do or who we are. We have plenty of good references to prove it and look forward to working with fair customers and providing quality products and excellent customer service.Best, Mateo Giraldo."
Jonathan M.
Mar 2020
Very professional, showed up when expected. Gave a reasonable quote and offered advice to improve the project. I'm very pleased with the work and will be using them again.
Pamela G.
Feb 2020
Mateo took care of everything in a timely, professional manor. Excellent work and I plan to call on them for future projects. A+
Claudio M.
Feb 2020
Knowledgeable, trustworthy, and professional.
Luis R.
Feb 2020
Handyman Service
They did a really good job.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
SOS Assistance is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed
Yes, SOS Assistance offers free project estimates.
No, SOS Assistance does not offer eco-friendly accreditations.
No, SOS Assistance does not offer a senior discount.
Yes, SOS Assistance offers emergency services.
Yes, SOS Assistance offers warranties.