SLATE Consulting Services

None of the projects were done particularly well and had to be redone after complaints about the quality (poor painting, poor drywall patching, etc.) but the flooring installation was by far the worst of it all. After completion of the flooring installation we noticed that the floors throughout the house began to cup and bow (warping) and were very uneven – most noticeably in the area the contractor had poured concrete to raise the sunken living room floor. We addressed the concerns with Mr. Hector Diaz, president of SLATE, who brought in his own flooring “expert” who said that the issue with the floors was product based not installation based. So we proceeded to make a claim with Floor & Décor (store where we purchased the flooring) and as per their recommendation we hired a Certified Flooring Inspector (NICFI and FCITS Certified) to inspect the floors. Mr. Diaz was present for the entire inspection where it was determined that the issues with the flooring are 100% installation based- the product had no issues. It was determined that SLATE did not follow the manufacturer’s instructions regarding moisture testing and the required underlayment for the floors – nor did they allow sufficient time for the newly poured concrete to set prior to installing the bamboo flooring over it. The combination of these 2 factors lead to moisture issues with the bamboo planks thus causing them to cup and warp. The conclusion of the inspectors report was that the boards cannot be repaired and must be replaced. Initially SLATE conceded that they were at fault and agreed to reimburse us so we sent Mr. Diaz a breakdown of the amount that needed to be reimbursed, after a couple emails requesting a response he finally advised us that he did not feel he was at fault because he installed the materials he was given and that the blame lies with us, the homeowners and Floor & Décor for not providing him the proper materials. SLATE Consulting Services owes us well over $10,000 of which they do not seem to have any intentions of paying us back. I would steer clear of SLATE Consulting – aside from their mediocre craftsmanship they are not an honest company to work with.