Pool and Spa Service, Pool Sales Construction and Installation
About us
We provide pool cleaning services, pool equipment repair, pool equipment installation, heater installation, leak detection, resurfacing, new tile/deck installation, and tile/deck repair.
Sabra/Southern Pools currently has 9 employees and over 450 accounts. It has been in business for over 40 years. The company is licensed and insured.
Business highlights
55 years of trusted experience
Services we offer
We provide pool cleaning service, pool equipment repair, leak detection, pool shell resurfacing, pool deck and tile repair.
Services we don't offer
We do not have Pool Builder License, therefore we cannot build pools.
Perfectly. They are unequivocally the BEST…..responsive, professional and capable. They’ve been maintaining my pool for many years and everyone always comments on how pristine my pool looks. I wish ALL service companies were like them.
Description of Work: Pool resurfacing. Weekly pool service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frank S.
01/2022
1.0
pool cleaners
+ -1 more
I would not recommend them at all. They are terrible. Worst than terrible.
Description of Work: They don't respond when I asked them. They don't do the job they're supposed to do.
Rating Category
Rating out of 5
Response from Sabra Pools / Southern Pools of Miami
This Customer has a pool with a sizable leak. We were supplying extra chemicals as he was adding large amounts of water diluting chlorine levels. He had his leak repaired and service returned to normal. His pool started leaking again and customer has been filling pool without letting us know claiming a service issue. I was there yesterday and the garden hose was in the pool.
Ygnacio G.
08/2021
1.0
pool cleaners, swimming pools
+ 0 more
I DO NOT recommend this pool company. The current owner, David (Aronow?), provides poor service, is unreliably, and dishonest. I was using Sabra for many years (15? 20?) and even hired them to redo our pool. The prior owners, Phil and then Emily, were great to work with - honest and hardworking. But ever since Emily sold the business to current owner - David - service quality fell off. There was a lot of turnover with pool cleaners and they showed no interest in doing the job right. Multiple times, they'd allow my pool to turn green - and then try to sell me on some product where I'd pay a certain amount per month to prevent the greening of pool. The people cleaning the pool barely spent any time on it and would not do essential things like cleaning filter, brushing the pool, checking chemicals. They'd just come in quickly, use the hammerhead and then leave. I'd ask them to please clean filter but they wouldn't. And David would not be helpful when I asked for help. I recently had enough and fired him. David also was dishonest and kept the monthly payment which I made early (before the beginning of the month) when I fired him. David bills at the beginning of the month for service but I terminated him despite having paid early because I couldn't take it any longer. When I asked for my early back, he refused to return it and instead claimed that he bills at the end of the month and my check was therefore for the prior month service. This was not true since, on multiple occasions previously, he had confirmed that he bills at beginning of month for service. DO NOT USE THIS POOL COMPANY!!
Description of Work: Pool service
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$100
Response from Sabra Pools / Southern Pools of Miami
After a nominal price increase, Mr. [Member Name Removed] decided to terminate service. He then demanded the prior month’s service be refunded to him. We have billed him on the 15th of every month since he hired the company in 2016. I have email correspondence reflecting his "billing issue" and despite detailed statements, he claims that I misled him. I have the email chains, yet he still disputes. The bottom line is Mr. [Member Name Removed]’s pool had a leak. He was adding water which dilutes the weekly chemicals, thus pool turns green. (There are many reasons that a pool can turn green.) He did not inform us of the leak and in an earnest effort to combat the chronic green pool, I recommended a product that you can purchase on Amazon. There was no product "pushing" and no dishonesty. In short, I tried to reconcile Mr. [Member Name Removed]’s various issues, but I would not refund a payment that was due. Mr. [Member Name Removed] did not like that and here we are. I run my company with total honesty and transparency, as most people will attest to, yet Mr. [Member Name Removed] makes these claims. Nothing more to say here except good luck.
Samuel G.
07/2018
5.0
pool cleaners
+ -1 more
Emily and/or her crew always showed up when they said they would, from initial quote through final clean-up. All the work was performed as scheduled and the final result was beautiful. During the actual resurfacing there was an unexpected downpour that required extra work, but the end result was still perfect.
Description of Work: Resurfacing
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,950
Samuel G.
03/2018
5.0
pool cleaners
+ -1 more
During last year's Hurricane Irma, Emily took care of my pool as if it were her own. Sabra Pools is still the best. Willy Rothman
Description of Work: On-going maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARIA T.
12/2017
5.0
pool cleaners
+ -1 more
From the time I asked for service had prompt answer as to cost and timeline, which were both adhered to within time and estimate projected. I initially started using Sabra Pools based on Angie's List reviews and it being in my area. After fixing problem back then (some years back) I switched to Sabra for weekly service and have been very satisfied (and I'm not an easy person to please) and even recently after Hurricane Irene which affected us, they were in touch and doing all necessary remedial work before I even called.
Description of Work: Leaks in pool, refinishing pool, new light and transformer, plus probably other things
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tammy T.
10/2017
2.0
pool cleaners
+ -1 more
I dont think Emily keeps a tight rein on her guys anymore. Im pretty sure that they never turned up at times. Also..I went through 3 months... when my pool was so dirty that I finally had to call them.. to ask why. After a lot of back and forth.. they finally admitted that THEIR POOL VACUUM was broken! I think it speaks to the indifference of their service.. if they dont notice when their machine is broken!.... I got an apology but Emily never offered to refund for the multiple months I had already paid. I just moved house and decided not to keep this service provider.
Description of Work: Used Sabra for 4 years for Pool Service
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0
$85
Response from Sabra Pools / Southern Pools of Miami
Dear Customer, I apologize again for the service. But I don't get it that we had only this one time issue for all 4 years. Even before you moved and you told me you would refer me to the new owner! I was trying to accommodate your requirements to clean your pool from weekly to every 2 weeks. With Florida weather, it does require weekly cleaning. My guy did clean your pool timely, in fact whenever you called for cleaning before showing the property, I addressed your request right away. My pool tech didn't realize his vacuum bag had a hole which I had him check the bag more frequently to avoid the same problem happened again.
Francoise P.
10/2017
5.0
pool cleaners
+ -1 more
After very poor service from couple companies we had hired we were so happy to find Sabra pool. Great great service
Description of Work: Pool service Great team. Great service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Sandi and Charlie H.
08/2017
5.0
pool cleaners
+ -1 more
We could not be happier. Their service was fantastic!
Description of Work: Pool needed to be resurfaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Arturo G.
07/2017
5.0
pool cleaners
+ -1 more
They were able to start work right away at a reasonable price. Finished on time.
Description of Work: Resurfacing pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PABLO S.
06/2017
5.0
pool cleaners
+ -1 more
perfect, installed and functioning as intended
Description of Work: replacement of chlorinator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
joseph K.
05/2017
5.0
pool cleaners
+ -1 more
Emily the owner takes personal pride and stayed on top of every aspect of the job I used her in the past to redo my pool plaster and I couldn't have been happier then too
Description of Work: Installed Beautiful brick driveway absolutely stunning work was amazing Friendly and very professional Price was the best out of six Estimates couldn't be happier
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kent L.
04/2017
5.0
pool cleaners
+ -1 more
All in all, I thought Emily and the people who did the work did an excellent job. Two examples of why I'd hire them again: 1) The pool heater was installed facing (what I thought) was a dumb direction. I pointed it out to Emily and she simply said how would I like it reoriented. Based on experiences with other contractors I was expecting a list of reasons that would be really hard and how it was really better the current way, and how it would cost lots of money to change it 2) I diddled around a long time truing to figure out how to fix the leak in the spa and failed, so I assumed it would involve a lot of digging and tearing up of concrete. Emily could have told me it was a huge project, but instead carefully tracked down the leak and it turned out to be a very minor problem (the sealing around the drain had failed). Note - I ranked PRICE as a B simply because I didn't get any other bids so I don't know if the price was great or poor. However, I feel hiring someone who is clearly honest and responsive more than makes up for saving a little bit of money.
Description of Work: Replace pool heater, re-grout tile, fix leak in spa, replace filter housing for pool cleaner, replace eyeballs, re-cement some tiles
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LB L.
04/2017
5.0
pool cleaners
+ -1 more
Good job. Arrived promptly and quietly did replacement and cleaned up. Professional job appearance and attitude
Description of Work: Replaced pool pump
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James T.
04/2017
5.0
pool cleaners
+ -1 more
The work progressed in the time frame that was discussed. After the pool was drained (6 hours) a crew came to remove the marcite that was coming off. This was done with a hammer to locate weak marcite and then an electric chisel for removal. After clean up and removal a larger team came in to do the remarciting. They were very organized and set about their work purposely. After allowing the new marcite to dry, the pool was acid washed and the refilling began (28 hours). During this time the new light was installed. Once the pool was filled I notified Emily and she sent an associate over to add the chemicals and restart the pool. The pool is beautiful now. Emily also informed me that you are allowed by Miami Dade one fill up every five years and she gave me the filled our form for submission. I am very happy with the work performed and I would highly recommend Sabra.
Description of Work: The marcite finish on my 15,00ound started to come off. I called three Angie's list highly rated companies and got quotes. I chose Sabra to do the work. Sabra was not the cheapest but they were close. What sold me on Sabra was the discussion I had with Emily about how the work would be performed. She explained step by step what would happen, how long it would take and in addition we discussed changing my current light to an LED multi-colored light. She gave me suggestions on which lights would work with my current receptacle.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Michael M.
01/2017
5.0
pool cleaners
+ -1 more
It has always been a good experience.
Description of Work: Emily and her team has been providing service for our pool now for a couple of years. I have been very happy with all aspects of service provided including the weekly service and miscellaneous repairs performed. I have found Sabra to be very responsive and professional. I am glad that I changed service providers a couple of years ago and would highly recommend Sabra.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Samuel G.
01/2017
5.0
pool cleaners
+ -1 more
2016 was another year of 100% satisfaction with Sabra Pools. Thank you Emily. Mrs. Rothman
Description of Work: On-going pool service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
RICHARD B.
10/2016
5.0
pool cleaners
+ -1 more
Extremely well. The work was done quickly and efficiently with a very experienced crew.
Description of Work: Resurfacing of pool with Diamond Brite, locating leak, installation of new light and transformer and installation of hand/guard rail.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Ruth M.
07/2016
2.0
pool cleaners
+ -1 more
Pretty well most of the time. I didn't feel that the sides and steps of the pool were being cleaned properly. I would find green algae growing in these areas. I mentioned it to the guy who does the weekly visits - he is very nice. But when it was happening again I called the owner. She came over right away to hear and see what was happening. She showed concern and would speak to her employee. In the past month the cleaning has been getting worse each week. I cleaned the entire edge of the pool of green algae myself. I canceled my service with them.
Description of Work: Regular weekly cleaning of salt pool.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Carol W.
02/2016
5.0
pool cleaners
+ -1 more
Emily gave us an estimate and we started using their service in December 2015. It has now been 3 months and I am very happy with the service. My pool is cleaned every week on the same day. I have no complaints. The previous company I used was skipping weeks and always had excuses. Sabra pools has been very professional and I highly recommend them.
Description of Work: Weekly pool service cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Judy S.
12/2015
5.0
pool cleaners
+ -1 more
Everything went great. Emily gave us an estimate quickly, and was the best price from all other companies. She was always very responsive to any questions or concerns we had. She started the job soon after we approved the estimate. She was a total pleasure to work with, always pleasant, responsible, and on schedule. I highly recommend this company for pool renovations. Thank you Sabra Pools!
Description of Work: Completely renovated our pool. Repaired brick coping. Replaced pool tile line. Resurfaced pool and spa with Diamond Brite. Replaced pool light. Installed chlorination system and replaced pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Sabra Pools / Southern Pools of Miami
Thank you very much for the compliment. I'm sure your pool is looking great!
Samuel G.
12/2015
5.0
pool cleaners
+ -1 more
Sabra Pools provided all the cleaning and chemicals as needed, and according to my neighbor, the pool always looked perfect. Emily you are fantastic! Mrs. R
Description of Work: Serviced my pool for six months this summer while I was in Europe.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
LINDA M.
10/2015
5.0
pool cleaners
+ -1 more
Sabra Pools is the most amazing pool service. Emily the owner personally supervises all aspects of her business is always there if you need anything. I have had other pool services and none compare to Sabra. I can text Emily and she comes out that day or the next to make sure everything is running correctly.
Description of Work: Monthly pool service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
ana C.
08/2015
5.0
pool cleaners
+ -1 more
Everything turned out great. From the moment Emily came out (under very bade weather) to see what the job entailed, I knew this was the company to use. She came out day after I called, saw the work to be done and scheduled the date to begin. They came out on the date promised and 3 days later as promised the pool had a new motor and filter and was working properly. Punctual and Reliable .....great qualities I look for in a service company. Sabra pools was called after not getting results from another company I originally contacted. I was not disappointed. Thanks Sabra Pools.
Description of Work: Replace pool .motor and pool filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$645
Response from Sabra Pools / Southern Pools of Miami
Thank you so much for the trust in us. We will continue to do our best to serve our customers.
Gary M.
08/2015
4.0
pool cleaners
+ -1 more
I was billed incorrectly and disputed the amount. I went back in my records and produced clear documentation of all payments from the 4th quarter last year. Upon receiving the latest bill I was told I owed for two months and to check back to the beginning of this year. I did and actually went further back and I was clearly up to date on payments. When I attempted to share this with Emily she ignored this proof and we mutually decided not to do business together. I felt it was extremely unprofessional of the way she acted to a customer who has done business with Phil over 10 years. I would not have this issue with Phil since he understood how to speak to customers. Very unprofessional!
Description of Work: Clean and maintain pool
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$72
Response from Sabra Pools / Southern Pools of Miami
I am very sorry that the customer was not happy with me. However, I would like to say that I dd produce proper billing records but the customer was only interested in what he has. He never gave me the chance to show him what I got so that our records would match. As a business owner, I truly value and appreciate each of my customers who put their trust in us. But sometimes, people have different conclusion of the truth. Life goes on.
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Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Sabra Pools / Southern Pools of Miami is currently rated 4.9 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 7:00 AM - 8:00 PM
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 8:00 PM
Thursday: 7:00 AM - 8:00 PM
Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 5:00 PM
Sabra Pools / Southern Pools of Miami accepts the following forms of payment: Check
No, Sabra Pools / Southern Pools of Miami does not offer eco-friendly accreditations.
Yes, Sabra Pools / Southern Pools of Miami offers a 5% senior discount.
No, Sabra Pools / Southern Pools of Miami does not offer emergency services.
No, Sabra Pools / Southern Pools of Miami does not offer warranties.
Sabra Pools / Southern Pools of Miami offers the following services: We provide pool cleaning service, pool equipment repair, leak detection, pool shell resurfacing, pool deck and tile repair.
We do not have Pool Builder License, therefore we cannot build pools.