ROOMS TO GO

I purchased my kids, bedroom furniture set at Rooms To Go, on March 1st, 2024. 7360 N Kendall Dr Ste A, Miami, Fl 33156. When the delivery came on March 18th, my son’s furniture for his room was great but my daughter’s bed came cracked on the edge of the bed. She was sad because her brother had his bed and she would have to wait till a later date to receive her bed and that got me upset. I was told I didn't get approved for a credit with rooms to go so they offered me to get credit with a company they partner with CONCORA. I accept and long story short I also paid a 3-year protection plan on all the furnitures with FORTEGRA. My daughter accidentally knocked over her water bottle on top of the dresser and it got damaged. I called Fortegra Protection for furniture and I was told it doesn't cover that type of damage and I have to go online and check what type of damages are covered by their plan. I'm very disappointed with ROOMS TO GO, I will never recommend it to anyone oh wait that's not the worst part I was approved for a credit of $7000.00 with ROOMS TO GO :/ I am paying a company that’s partners with rooms to go because I was told I didn't get approved with rooms to go. My daughters dresser has been discontinued that is what I was told from a customer service agent online. I paid insurance for 3 years with FORTEGRA for nothing. I have to find someone to repair my daughter’s dresser and spend more money. I used to love ROOMS TO GO but they let me down and I will never buy from them again. There are so many furniture companies that will eventually take care of their customers. Evangeline Silver 5 PC Twin Daybed bedroom set with Mirror. SKU:3487141P

I did it online. Although we did go into a store and the sales person that we saw was very nice and he was very helpful when I saw the different color but I did not purchase it at that time. I purchased it several months later and I did it online. It was very easy to do. I didnt have to listen to anybody. I told them what I wanted and when to deliver it.

The furniture was delivered on 12/11/10. I had the I had the set for a little over a year before I noticed that it was starting flake and crack. It started on one end of the sofa and and the loveseat started to peel after that. I called the store early in 2012 to complain that the furniture was already just about ruined. I was told then that they only give 1 year warranties. I don't remember being told this or having seen it in print and with the price that I paid for the furniture, I'm surprised that this is even an issue. I'm appalled that they wouldn't try to help in anyway or offer any suggestions. If I had known that this was the quality of their products and customer service, I would have taken my business elsewhere and will recommend others to stay away.

I REALLY LIKE THIS COMPANY. THEY DO GREAT WORK AND THEY ARE VERY CHEAP. THEY SHOWED UP AT MY HOUSE EXACTLY WHEN THEY SAID THEY WERE GOING TO. I WOULD CERTAINLY RECOMMEND THIS COMPANY TO FUTURE CUSTOMERS.

THEY SENT FOUR REPAIRMEN OUT TO MY HOME TO TRY TO FIX IT. THEY COULD NOT FIGURE OUT HOW TO DO IT. THEY ARE SENDING SOMEONE FROM TEXAS TO TRY TO FIX IT. THIS HAS BEEN GOING ON FOR ONE AND A HALF YEARS. THIS IS A LOT OF TROUBLE FOR A SMALL BUTTON.

THEY WERE OK. I REALLY DO NOT HAVE MUCH ELSE TO SAY ABOUT THEM. I THINK THEY WERE NOMINAL. THE PRICE WAS GOOD BUT I REALLY HAVE NO STRONG NEGATIVE FEEDBACK, THEY DID THEIR JOB.

I FEEL THAT THE SHOW ROOM HAS FRIENDLY STAFF AND SALES PEOPLE. HOWEVER, THEY ARE VERY UNORGANIZED WHEN IT COMES TO DELIVERY AND SENDING THE RIGHT THINGS OUT TO YOUR HOME THE FIRST TIME. I WAS FRUSTRATED AND AM NOT SURE THAT I'LL GO BACK.