Rick & Nancy's Window Fashions

"Mrs. [Member name removed] dropped her shade off on a day that I was not here. When she called I knew nothing about it and told her I would have to investigate and have the person that took the shade call her back. That salesman was out of the off running estimates that day so he could not return her call. She called back the following day and wanted to know if her shade was ready to be picked up. I did explain to her that we needed to return it to Hunter Douglas for repair and they do not pay for the freight costs for returns and that is something that we cannot absorb, and that is something that she would need to pay. She was not happy about that at all. She again called back the following day wanting to know if her shade was fixed. I explained that we need to find a box to return the shade in and get an RGA from Hunter Douglas and then they have 10 days to fix it not including the time to ship there and back. She started talking over me that I was being rude and short with her. Each option I gave her was not good enough and she did not want to hear what I had to say. We take pride in our work and try to take care of our customers. We take pride in satisfying our clients. On a Saturday she called again wanting to know if her shade was ready, again I explained we had not had time to send it out yet, and she kept talking over me saying I was being rude to her. She showed up a few hours later at the store and my husband was here then. He told her the same things that I did and she decided to take her shade with her. Rick could not understand her attitude nor why she came in attacking me."

"It is amazing that no matter how nice you are it is not good enough. I was not here when [Member name removed] brought the shade in. She called the next day wanting to to if it was fixed. We needed to send this shade back to Hunter Douglas to be fixed and they do not pay for shipping it back to them or back to us. This is a cost that we cannot eat. We needed to find a box and get an RGA. This takes a day or two. [Member name removed] was not at all understanding to this fact. I gave her several options and she did not like any that I gave her. She was rude on the phone and kept speaking over me. She came into the store to get her shade and my husband was here when she arrived. He agreed to give her shade back to her. No matter what we would have done she would not have been happy. Yes, she did buy from us years ago and we try very hard to satisfy our customers."