Regions Van Lines

unknown

It was a short fused move and for the money, they were the most reputable with the best price. Per the contract, they kept me posted several times a week with the status and were flexible for delivery on the weekend. Once they arrived, there had been a mistake with the packing where my order was combined with another BUT they remained professional and were able to organize the delivery quickly. I was in the military and haven't had to pay for moves but this was definitely a good value in my opinion.

They were fine. I give them a top rating. The men were very gentle with how they handled things and had everything together. They were very helpful in putting our hutch on top of our desk. I thought that their prices were reasonable and fair. There was a delay in the service only on our part because our closing was delayed. I have no problems at all.

They were responsive. They showed up on time. They did a fare job.

went very well.

It was horrible. The only good part was the professionalism of the labor and supervision at the site upon departure from Miami. They were a week late (the driver told me he had been in Georgia on another job when they committed to a date they knew they could not keep). The overcharge showed up at 9 pm the third day of loading the van, and they refused to move anything until I made a payment of $10,000.00. I did that with an American Express card, thinking Amex would arbitrate a settlement once they had the facts (they wouldn't). They shortshipped some equipment and provided free storage for several months but made no effort to ship the equipment to me in Montana. I since gave it away to Habitat for Humanity.
Upon arrival in Montana (a day late -- DOT pulled them over at an inspection station en route for repairs) they provided no additional labor beyond the driver and his assistant, so I had to hire men to assist. After a real battle they agreed to pay these men. At his point, their customer service manager, Alan Meyers, called me on his personal cell phone outside his office and apologized, going on to say if he didn't really need this job, he would resign immediately, not wanting to be associated with such behavior. He subsequently did resign.
The agreement with Regions included two stops, one a storage facility, the second our home. The driver refused to drive to our home so we had to discharge everything in the warehouse and contract with a local mover to take the furniture etc we needed in the home the next day. The reason given for Regions refusal to perform was that our entry road wasn't good enough. Fact is, I have had semi trailers up to the house on multiple occasion, for example when we built the home and then moved a great deal of furniture into it upon completion. The men I hired at the storage facility told me the real reason was there was something wrong with the tractor.

I've moved several times over the last 6 years for work. So far Regions was by far the most professional and well priced movers. I had one of their estimators come out and give me a set price for everything. Certain items were left out based on my own packing decisions. On the day of the move 3 men showed up on time, introduced themselves and started wrapping my furniture. The foreman went over the inventory with me and covered everything that was to be taken. They loaded all of my goods on to the truck very fast but efficiently. When they finished they cleaned up all of the tape and left over materials they used to pack with.
So far i was happy with Regions and their service.

Finally they arrived at my new home one week later which was faster then all my other moves in the past. They unloaded my furniture and boxes and put them where i wanted it. The men were just as polite as the first crew that packed everything. It was the first move i had with no damages, and would not complain if I did... based on the experience i had.
Overall experience was great, I would recommend Region's to all my family and friends.

unknown

I had contacted them to get an estimate on my move. They quoted me one price and they already had my belongings in the truck than hit me with a bill of 3 times as much. The service was excellent without damage but I was expecting to pay what they originally quoted me of $3500. I would use them again but would I would want them to come out to do an assessment first.

My move with Regions was an unmitigated disaster. On their estimate forms and other hard copy and internet publishings they calim to be a Better Business Bureau Accredited Business. They are not. The BBB in Miami informed me that they have had 33 complants in the past 3 years with 2 unresolved complaints. They're so bad the BBB doenst even rated them. Their estimating and pricing practice are deceptive and dishonest. They were successful in tricking me into paying double what they estimated. Their communications and customer service skills are laughable. In response to one of my complaining email they audaciously asked me not to rate them poorly on Angie's list. I was required to make multiple phone calls and emails to get them to respond to questions and/or issues and when they did finally respond they wer evasive and defensive.
When they picked up my goods they confirmed my inquiry that the goods would be transported on the Regions marked pick up vehicle and not transferre to a different truck. In truth my goods arrived in beat up old sub-contractors truck with a surly driver and only one equally obnoxiuos helper (and there was substantial damage). One of their workers used the toilet without permission and flooded the bathroom as well as large portions of adjoining bedrooms. Regions refuses to accept any responsibility. When they finally loadded and left, there was empty tape rolls, soda cans, crumpled paper and cigarette butts strewn all over my driveway.
As the goods were brought into my new home the visually obvious list of damaged items mounted steadily (including damage to a 100 years old heirloom antique which had not been wrapped but merely tossed on top of the load).
Regions claims proceedure is a clearly a farce and a dodge. They use an outside service to nit pick and hassle the claimant until one is so frustrated and angry you give up. However, I will not give up .With all due respect, do not rely solely on Angie's List who does not provide enough correct and updated information on Regions Van Lines. Please check as many other rating sources as you can. Although most of the reviews you will find are in fact negative you will find some positive reviews. Reading them you will see that they are unrealistically much too positive. I would wager that most if not all are and quot;set upsand quot; and phoneys posted by Regions sponsored submitters.

The overall experience was excellent! I signed up for Angie's List to find a mover in my area as I was taken advantage of before by a mover. While I was searching I came across Regions Van Lines as well as other companies. I had multiple companies come out and do estimates. Regions was the only one that came on time and was one of the more reasonably priced. On the day of the move the movers showed up as scheduled. They packed all the important breakables with much care. The movers also took apart my bed frames, table legs and wall unit sections. All of my furniture was wrapped in protective moving blankets.The movers met me at my new place and started putting everything where I wanted and re-assembled everything that was taken apart. They finished in the allotted time, as they were very fast and efficient.Overall Regions did a great job and have earned my business and that of my friends and family as well.
Do: Ask for an in-home inspection.Don't: Judge their service quality based on 1 or 2 unhappy customers/reviews. I didn't and I had the best experience!

Received a detailed estimate. The movers were on time and excellent. They took care of everything. Very satisfied.

The total move took about 3 1/2 hours and they were efficient. There wasn't clear communication between the office and the movers though. I told them I was just moving from one apartment to another so they didn't need a big truck, and there was no place to park it. The movers came with a big truck so it took extra time to get the van.

Our overall experience was excellent. Amazing crew. Professional. Courteous. On time pick up and delivery. Definitely recommend to everyone.

It was fine, like I said I had problems, but Michelle took care of all the problems and I would recommend this company in the future.

Regions Van Lines were the only moving company to accommodate me on short notice. Moreover, they came on a Sunday to help me pack up and move! Talk about going above and beyond. Their office staff were courteous, professional and relayed realistic information in conjunction with explaining details of a cross-country move. The team of 4 men they provided to help me pack and move on a Sunday was also very professional and handled my belongings with care. Their services overall were exemplary and the pricing very fair. I would highly recommend them.

Instead of the regular review, I'm going to post the email that I sent to the manager, who called me two days later, asking how the move went. The person that came out for the estimate, Miguel, and Wendy, the person that handled all of the paper work, over the phone for the move, were excellent. All of that went very well, it was packing and moving that gave Regions Van Lines title of and quot;Worst movers either of us had ever seen.and quot; They were able to double the initial estimate by wasting packaging material, refusing to use ours, and leaving unused boxes behind.

After the move, I didn't return Michelle's call for 2.5 weeks. That's how long it took for me to get to a point that I could, almost tell the tale of our move, without get so incredibly p***** off, that I might not get my point across. Even then, once I was asked a question, I sort of went off. I felt a little bad, because I felt like she was trying to help, plus she had laryngitis and had trouble communicating, but it was such a bad experience, and as I unpacked and really saw how bad the move was, that I kept getting more and more upset, not less. Because items were packed so poorly, and with such dis-order, it took us almost a month to fully unpack. I've never seen such poor packing in my life. The stuff, was literally just tossed into the boxes. It didn't matter if they could be laid flat, or packed nicely; nothing was. If you have them move you; do your own packing! Every bit! Fortunately, any items that were delicate, we moved ourselves the day before. After seeing how they packed, that was the smarted move we made.

The reason that this report has taken this long is because after several calls and emails back and forth, we finally got a refund check. It's a little less than what I would have expected, but at this point, I just want to put this entire move behind me. I would post pictures of their packing job, but I can't see where I'm able to do that on this report.

Here is the email that I sent:

Dear Michelle,

Thank you for addressing my issues concerning this move, #(xxxxxx). I trust you will address this.

1. Less than 30 min. after arriving, they knocked a clock off of the wall and broke it. That should have been my warning for what was to come.

2. The movers did not use our boxes. Why? I needed to leave the rental to meet a delivery at our house, so I wasn’t at the house for most of the move. My boyfriend was disassembling our bed, while the movers were in the rest of the apt. packing. Before I left, I told one of the movers to use “these” boxes that were 16”x13”x20”. When I came back to the house a few hours later, the boxes, 9 of them, weren’t used, plus there were 4 new Regions boxes, unused and left behind. One was set up, as if they were planning on putting something in it. The other 3 were just left in the living room.

3. When I got back to the rental, I also noticed a full, unopened 8-pack of Scotch packing tape on the floor along w/ 6 half-used rolls of the mover’s tape. I asked my boyfriend why they didn’t use our tape. He replied that the foreman said that they had to use their own tape. Why is that? We also have a proper packaging tape dispenser, which would have made it even easier to use. Plus, they kept taping around the boxes, on the bottom and the top, parallel to the ground. Why? What purpose did this serve other than to use up tape? It wasn't securing anything. My boyfriend told them to stop doing that, but they kept doing it anyway.

4. The foreman wasted more time walking in circles than packing than moving anything. We paid for 4 men, not 3 men and one guy to just stand there.

5. This was the worst packing job that I have ever seen. Our stuff was just thrown into boxes and taped. My boyfriend told me how poorly they packed our belongings, but I didn’t believe it until I saw it being brought in to the new house. In one box, they threw in books, which were on the shelves, and a bowl of fresh apples, that were on the table next to the shelves. If I had waited to open that box, believing it to be full of books, I would have found my books ruined by rotting apples.

6. In another box, they threw in a potpourri burner upside down, so it spilled oil all over a folder filled with school papers.

7. Many of the boxes had so much stuff just shoved in them that they were bowed at the sides, and the top wouldn’t close, so they just taped it into a dome. 8. In other boxes, they packed one item, like the one holding the waste paper basket or the box w/ just the Ionic Breeze air purifier. It made no sense.

9. After getting to the bottom of one of the horribly packed kitchen boxes, I found my spare car keys, keys to my friend’s home, keys to the rental apt. and keys to a work truck. How did key’s from the desk drawer in the living room, get thrown into the bottom of a box filled with kitchen goods?

10. When they moved our furniture into the study, 4 of the 5 bookcases, either took paint off of the walls, or took paint off AND damaged the drywall underneath. This is a brand new wall! We had renovations done to the house before we moved; two of the four walls in the study were taken down to the studs, rewired, and rebuilt. One of those walls is where the damage was done.

11. At 3:00 p.m. I found it extremely annoying for the foreman to push papers in front of me and asking me to sit down to fill out a review when the move wasn’t over. I was a little busy at the moment, moving, which was his job. It does make me wonder if that’s why I found so many great reviews on Angie’s List. Few people would write a bad review when the person is standing right in front of them, especially when, at that point, all you want them to do, is finish and leave! And if someone does write a bad review, does it ever reach the office? It certainly doesn’t reach Angie’s List.

12. We were charged from 9:50 a.m. to 5:30 p.m.; the foreman said that he would refund us to 4:30 p.m., which is when they will stop working. At 4:00 p.m. I walked to the front of the house, assuming that they were still bringing our belongings in, only to find the movers folding blankets in the driveway, while my boyfriend was unloading boxes from our cars, also parked in the driveway. Why are we paying movers to move until 4:30 pm, if at 4:00 pm, they are standing around their truck, folding blankets and moving nothing, while my boyfriend is still bringing in boxes?

13. We were promised $100 refund for the box deposit when we booked the move, and have not been given credit.

14. The foreman said we would get a refund of $115, since we were charged to 5:30. However, they stopped before 4:00 pm, so why were we charged for them to stand in our driveway? They pulled out and left at 4:15 p.m. They stopped working before 4:00 pm. For all I know they may have stopped working at 3:45 p.m. If I had realized that they were no longer helping my boyfriend in the front of the house, I would have stopped what I was doing to supervise. I didn’t pay movers that needed supervision; I paid movers that should have been professionals.

15. Michelle, I realized that you called two days later to ask about the move. I didn’t call you back right away because 1) I was still learning how bad the move really was as I opened each box, and was getting more p***** by the moment. 2) I was too upset and didn’t trust that I could keep my composure while I re-lived, just how bad, this move was. I need these 2.5 weeks just to cool off a little.

The only person that knew what he was doing was Sam. Unfortunately, he can't take up the slack of three other people.

Attached are photos of some of the boxes.

Update March 15, 2012: How can you compensate someone for giving them the worst moving experience that they have ever had?? Yes, for the most part, my mone

I hired Regions for my move to Virginia in January 2012. The final estimate on the move went up 40%. The lesson learned is to either insist on an on-site estimate, or to be more precise in using the sizes of their boxes as I used the free boxes from a produce stand as opposed to the standard sizes the moving company uses for calculation. (I did a phone description on the details of the move, as opposed to a site visit.) The boxes I used were much smaller, but they lumped it in as “medium” size boxes, which resulted in a much larger volume than in reality. All this was not troublesome as the final tally was comparable to an onsite estimate from a competitor, so I thought it was reasonable. The packing and loading was fine, which took about 6 hours for 4 persons. They were on-time, and didn't ask for a tip or take care of their lunches. Our experience was very positive; they worked very hard, and were very responsive. I watched how they packed and reminded them of the fragile boxes.

The move to Virginia was a totally different experience. I learned that Regions hire contractors for out of state moves, which probably explains my night and day experience for this move. On the very beginning of the move, I communicated to Regions that I wanted to move to the apartment first, and then to storage, so that I can put my items in storage that cannot fit in my one bedroom apartment. The driver said they packed the items in the wrong sequence and that he had to go to storage first. I eventually relented and met them at the storage facility first. (He has a record of being late.) The mover requested a couple of things unusual items. He requested the tips up front and we take care of their lunch, both which was not terribly troublesome at this time. I took their lunch orders and picked up the meals. The move into the apartment was not too bad so far. We helped at least half of the move. They finished in about 5 hours. Before they left, the mover coached me to say their service was good and that there were four persons who delivered the items as opposed to two. He then proceeded to dial his cell phone and, in his presence, passed the phone to me to speak. I didn’t feel it was done at my free will.

After they left I realized two things, I didn’t receive a copy of the final receipt and I couldn’t find the ironing board. I emailed Wendy on the day the movers left about the receipt, and got no response. I then left two phone messages with Dispatch on the missing ironing board, and got no response. I am getting no response from this company, especially after they were now paid in full. Three days after the move, I got a phone call around 5 pm from the moving driver that he found two of my items and will deliver them as he is 4 hours away from Virginia. It is now 10 pm Monday night about 40 degrees outside when I got a call from the driver that he arrived. He refused to drive in the apartment complex, which he did on Friday by the way, because “there are cars in the parking lot” and wanted me to pick up my items on the road. I asked him about the receipt and he said he gave it to me previously. I drove around the roads outside the apartment complex looking for the 18 wheeler and parked my car behind his, with my blinking flashing lights on, on a thoroughfare, 40 degrees near freezing cold, picking up my stuff, arguing about getting my receipt, which I need for taxing purposes. I showed him what I had was not the final receipt and he argued that the final tally was not transposed on my copy, and finally agreed to give me his copy. The driver was oblivious why I was upset. I told him he was the mover; he was supposed to move the items to the destination, not out on the street. Again, he insisted that he couldn’t do it because there are cars in the parking lot. I said that is not my problem, he should have delivered the items, which HE missed three days earlier. Now I am shivering and furious. They found the ironing board, and now started looking for the second item, which took another 10 minutes, in the middle of the road, with flashing lights, in the freezing cold. I had to jump in my car and crank up the heater. I am beyond words on how the driver was so irresponsible to put me in this position, which put me in harm’s way and inconvenienced me at 10 pm Monday night to make up for his negligence. I again want to reiterate that the crew who came to pack the house was great, and in hindsight, more deservingly should have gotten a tip. I have experienced a lack of responsiveness, via emails and phone messages, and the total lack of customer service with the driver who delivered and unpacked the items. The movers who came to the house to pack were great, but the experience was 180 degree change when compared with the movers who delivered the items. In summary, here are the deficiencies I experienced during the delivery:

1. Lack of follow through on moving instructions, which was to move to the apartment first then to storage. They loaded the items sequence wrong that they had to go to storage first.
2. The mover requested to be tipped first.
3. The mover requested we help them with lunch.
4. The mover missed two items which were on the truck.
5. The mover didn’t provide an invoice of the total amount paid upon leaving, nor on the three cushion pads purchased by the customer.
6. The mover coached the customer to tell the company they had good customer service and proceeded to dial the phone, pass the phone to the customer and waited for the customer to speak.
7. The mover coached the customer to say, if asked by the company, that there were four persons who showed up, as opposed to the two individuals in reality.
8. The movers refused to enter the parking lot to deliver the missing two items that he entered just 3 days earlier.
9. The movers lacked customer service and insisted that the customer come out on the street, with blinking lights behind an 18-wheeler, at 10 pm at night, in 40 degree temperature, on a 4-lane thoroughfare, the pick up the missing items HE missed, putting the customer in harm’s way.
10. The company didn’t respond to an email request on the missing invoice.
11. The company didn’t respond to two phone messages to dispatch on the missing ironing board.
12. I spoke to customer service and was told she wasn’t there to witness what transpired and that it was my word against the mover’s. I felt lack of empathy and concern about my experience, especially the part about putting the customer in harm’s way. So much for “the customer is always right.”
13. I was told to speak to another department (dispatch) when I relayed my experience about the mover. I didn’t feel there was someone taking ownership of the problem, but worse yet, felt bounce around.
14. I then spoke to the Claims department and was offered $100. I told them I was insulted by the offer, especially when I was put in harm’s way under the circumstances, and that it was never about the money. I was told the owner was to speak to me within the hour. That was three days ago.
15. The company claims in the response that the company is attempting to reach me, when in fact I have spoken to two individuals already.

If the company wants to respond, then a point by point response why and how I received this kind of service and what is being done to correct the deficiencies. I am pleased that there were many positive experiences from other people, that’s why I chose this company. I hope this experience is an anomaly. People will have to judge for themselves by the other reviews. Since asked by this Web site, I would not use this company for another move.

Overall it was an excellent experience. My previous move from DC to Miami was not nearly as professional, and cost more! The Miami movers were great, especially Sam. The Baltimore movers were very professional, even putting down blankets so they didn't get the carpets dirty. Very pleased!

They were fine. The whole experience was good. I would use them again.

unknown

This was the best moving experience I have ever had!!! The estimator was extremely professional, scheduling the move was simple and moving day was flawless. The crew arrived on time and did not stop working for 11 hours. They packed my valuables and moved everything without a scratch. They set everything up in the new house, including my grandfather's clock, and did not leave until everything was where we wanted it. The price was as estimated. Dominique and his crew were absolutely fantastic, and did not stop smiling the entire day, despite moving heavy furniture downstairs, into the truck and then out of the truck into a large house. I cannot say enough good things about the experience, except that I would highly recommend Regions and would happily use them again.

Great. Movers were thorough and professional. Went beyond the call of duty. Highly recommend.

Nothing to say

I have moved alot in the past and have used many companies. Regions was very professional from the start. They sent out two reps to assess what had to be moved and the guys were dressed appropriately, very professional, had the latest equipment to enter the data and they were able to print me out my full estimate right on the spot at my house. The estimate was on company letterhead and was was profssionally presented which I liked. I decided to use Regions for their overall professionalism and other reviews. The only major problem I had was they told me they moved the headquarters to a new location and their phones and email were not working right. So it was frustrating to try and call them, they couldnt hear me, they werent getting messages, they'd try to call me back from another phone, and this went on every time I called with a question for the whole month of planning. Why their phones were broken for month I don't understand. The other issue I didn't like was they asked for like half the money up front as a deposit which I thought was a risk but I put it on a credit card just in case it was a issue. The day of the move the mover called 30 minutes before arriving to say he was on the way. They did show up exactly at the time they said they would so they were very punctual. Three guys came and only one spoke english but it was okay because he was able to translate to the other two movers. The movers worked efficiently and wrapped what I asked to be wrapped and they dissassembled and reassembled the furniture with no problems. There were only some minor damages to my sofa and dining table in the move but nothing major. They really did a better job than any other mover i've used with regards to taking care of my furniture. Also, their estimate on time was right on, since we were paying by the hour, so their estimate was accurate. I would definitely use this company again and highly recommend them for moving services.