Full payment including removal, dispoal, delivery and installation was demanded in advance. And, I was not permitted to deduct the refundable measurement fee from the balance. After taking a day off from work to meet the workers, at the last minute, I was called by Panda to "reschedule". Then, the workmen did not bring the proper tools to remove the wall formica and so they told me that the backsplash could not be installed without ripping up the wall and leaving a hole which would have to be repaired by a dry wall company. A construction worker who happened to be in my house at the same time lent them one of his tools, without which they would have ripped up my kitchen leaving me with additional expense. Incidentally, none of the workmen spoke any (I mean none) English. Every time I wanted to communicate with them, they would have to call someone on the telephone to translate.