Oroa

Upon receipt of the lamp I discovered that it was inoperative. Only one of seven perfectly functioning light bulbs would illuminate. I notified Oroa of the defect and requested a return goods authorization so that I could return the lamp for a refund. Oroa advised I must provide evidence (i.e video) to prove that the lamp was defective or incur a 25% restocking fee per their returned goods policy and pay for return shipping. I recorded a video showing that a functioning light bulb would not illuminate in this lamp but before I could even upload it, I received an email from the owner stating: "Please send us back the floor lamp in its original packaging. Once inspected we will refund you, minus the 25% restocking fee clearly stated in our return policy on our website:http://www.oroa.com/pages/return-policy. For your information this item was inspected and was in perfect condition before it left our facility, we have pictures of all items before they are shipped.? I attempted to contact Oroa by phone but no one would answer. I then received an email from the owner demanding that I stop calling and informing me that "we will only respond by emails, there?s a procedure please follow it." I, nonetheless uploaded the video and sent it to the owner, but receipt records indicate he never downloaded it for viewing. I repackaged and returned the lamp to Oroa at a cost of $80. Upon receipt, Oroa acknowledged the lamp did not work but then attempted to shift the blame to me alleging I broke the lamp. They wrote: "Due to the dis-assembly that was done at your home, the lamp now unsellable nor is it functional.? The only ?disassembly" required is the loosening of a wing nut to remove the lamp from its tripod base. There is no correlation between the assembly/disassembly and the electrical functionality of the lamp itself. Despite my challenge to their claim, Oroa did not elaborate on how the disassembly could cause a bulb not to illuminate. Oroa refunded only $787.32 while retaining $262.68 for themselves as a ?restocking fee? for the return of a defective product. They refused to reimburse me for shipping.