Modani Furniture Miami

I bought the Fountain Light through the Miami Store, 2015. My contractor picked it up at warehouse. I was not home as they hung it, even though they looked at it while at warehouse it was not apparent that filament was tied in knots. I paid them hours to untangle and hang it. All the time being told it wasn't Modani's fault. It remained hanging to see if bends in line would straighten out, which they didn't! They replaced light and threatened to charge me for two lights, since I didn't have anyone to take defective one down. Paid again to have it taken down, paid again to have second one installed, only to find that second one had same bends in plastic line that wouldn't hang out. A customer is unable to know this by opening box and inspecting it. It only becomes apparent after it is hung. I am repeatedly told by Marcia, Cusomer Service Manager that Modani is not responsible for installation, taking down, reinstallation and taking down. All of which would have not been necessary if the original product was not defective. The cost to do this far exceeded the cost of the light. I was given a store credit, not a credit to my account, as requested, so I could deal with a Company that had already cost me an exorbitant amount of money, was rude to me, accepted no responsibility, and I still didn't have a light. Plus, I have tried to order a throw and a bowl, in their catalog, multiple times, only to be told that they are not available, so even this store credit has become an aggravation. One additional thing, I bought this from the store, not their warehouse sale so it should have been perfect. I have tried to put this complaint on their website, but after you type it, it disappears. Customer Service says, "call the store".