Miami Custom Pools & Spas

Terrible, biggest mistake I ever made

As stated above we signed the contract to build a pool from scratch -
The showroom was exceptional and we the clients we visited had good work performed.  The 3D drawing was not completed until 4 months after the initial signing of the contract.  Additionally permits were not pulled until February which was 5 months after the contract date.  The contract states that payments are made at time of work completion, but the adendum which is what they keep referring to you states they will not start work until payments are made.  They did not start digging the hole until March - at this time the subcontractors they hired destroyed the pavers we had in our front yard (FRONT YARD NOT BACKYARD).  They stated they are not liable for any damage and would not correct the issue.  Concrete was not poured for another month as they stated they could not find the concrete driver (real reason as per concrete company that came, was lack of payment).  Once Conrete was poured we recieved a lien notice on the property due to lack of payment - We requested they pay them and provide us with an invoice - this took over a month.  Once it passed inspection, it was time for plumbing and electrical.  Let me just say that the electrical failed 3 times and has still not completly passed.  This phase has taken over 5 months and we were threathened to be put at the end of the list if we did not make payment for tile and coping immediatly.  That payment was made in August and materials have yet to be ordered or monies refunded.
Fast forward until today December 13th - We recieve a call from the project manager since we keep sending emails stating that Friday is the last day for all employees - The store is closing.  We are out $12K for materials and we are not the only family in the same boat.  We believe they have formed a new company and will continue to scam people as they had been receiving funds until last Friday knowing they were going to close.
We are filing civil and criminal charges via the state attornies office along with 5 other families that we have contacted - If you would like to join us please feel.....
I would urge you or anyone else you know not to use them -

I wanted a pool remodel with a new terrace floor. I went to their showroom which is the only positive. I was impressed with the showroom and the fact that the owners were women. With all the horror stories you hear about pool construction in Miami i felt that dealing with women would be an advantage. My mistake was judgement of character and not really doing my research! I stated feeling uncofortable when i asked to see some of their work in progress and the never produced a happy customer referral. They have a strong contract which frankly i did not review. They demand payment when they "start" a portion of the work such as putting a row of blocks. Then they do not come back for just under a month. They know legally a job is not "abandoned" until they do not come for 30 consecutive days. And this went on for 6 months with my yard a mess. It was only a remodel which should have been finished in no more than two months! Their workmanship is terrible. Their subcontractors are unprofessional. They were telling us how Miami Custom Pools were not paying them(another huge sign I was with the wrong company). A had to repetedly practically beg for meetings to discuss problems. I had a fire feature which the totally botched up. I had to pay someone else to re-do it. They did also a terrible job on the floor. The lied to me about code issues. At the end on the walk through the kept my copy of the paperwork and when i demanded they fixed the issues they threatend me for withholding final payment and litteraly laughed at my requests to fix any of the issues. A lot of the things such as the fireplace needed extra work orders to be completed which meant more money! How could the get away with offering a fireplace and not consider the fire element as part of the deal!! I basically spent $10,000.00 on a block and cement hole. Unfortunately nothing went well with this unscrupulous company. And frankly I did not have the time or desire to fight them in court.. Not to mention that my re-model went way over budget and I did not want to spend any more money in court. I do want to urge all of you to beware of this company ( i see i am not alone since another review states that they are suing them) Alo read very carefully with an attorney any contract before signing. My attorney was not happy i did not review theirs BEFORE i signed. Please get referrals before you sign any contract

PLEASE SEE LETTER ABOVE FROM OUR ATTORNEY.

We contracted Miami Custom Pools and Spas to build our swimming pool here in Miami Shores.  We paid them $2800.00 on October 20, 2011.  They were supposed to begin with 6-8 weeks.  We never heard back from Miami Custom Pools and Spas until late January, 2012.  We had been trying to reach them since December, 2011, to no avail.  We have filed a complaint with The Florida Department of Professional/Business Regulation in Tallahassee.  We have also learned that there are civil lawsuits against this company.  We have also hired our own attorney to recover the $2800.00 we gave them.  My name was also forged to multiple documents with the Miami Shores Village Hall Building Department, in order for Miami Custom Pools and Spas to obtain permits for construction.  Our case is ongoing against Miami Custom Pools and Spas, Lesette Figueroa, Cathleen Ciuba, et al.

 Feel free to contact me with any questions. 

WE FILED SUIT AGAINST MIAMI CUSTOM POOL AND SPAS IN MIAMI DADE COUNTY DISTRICT COURT ON FEBRUARY 22, 2012. 

Raynard Richards
305-335-4848