MACK CYCLE & FITNESS

I've bought from them many times: all four of our current bikes came from their store. Their staff is uniformly friendly, knowledgeable, and they have good variety at reasonable prices. Happy to have them as one of my favorite bike shops around town... there is nothing like the expertise of a local store for a sport like cycling. I've placed $2000 in "cost of service" for this review as that's the rough value of our four bikes (not including helmets, accessories, or anything else) although that value was spread over several purchases.

The bike shop is big with everything you need. People are very knowledgeable. Do not expect to find the best price at this bike shop, but the inventory is huge.
I had 2 bad experiences with this bike shop: the cashier is not very nice (not even a smile) even though you come to spend some money in their shop. Also there is a huge lack of follow up for the customer service especially for repairs and warranty. They promised to call me to give me an estimate for the repairs, they never did. They hang up on me when I called them to find out. The job was supposed to be done in 24hrs, but it took them around a week for a very small job. On top of that they did the job without my approval.

Overall we were extremely pleased with the staff. We got a great deal on a very nice bike.

My bike had been left outside by family when I wasn't looking, tossed around a bit and left to the elements. Felt a bit wobbly when I rode it to work one day. Took it in and was given bad news of warped wheel and additional needed work. They did it as quickly as possible and replaced everything with first-rate components.