Terrible! Although Impressions in Design showed up on the two days promised to install the office, they left four items open (significant ones: missing glass front door, properly filling pull out printer tray, hooks that hold up files, as opposed to letting them fall and a replacement desktop that isn't so deep). They suggested we hold back $100 of the purchase price and they'd come finish the work. It has been 10 months now of constant calling, broken promises, excuses and even a letter from my attorney - all falling on deaf ears. Everytime I call, I am met with a condescending voice that promises to finish the job but has yet to do anything. I imagine they hang up the phone and laugh, knowing they never planned to fulfill any promise. My next and final dispute resolution avenue is to file a lawsuit as that seems to be the only way to get their attention.
Description of Work: We hired Impressions in Design to install a custom office (bookshelves, file drawers, general office drawers and desktop). The size of our office is that of an average bedroom, approx. 120 sq. ft. We covered 2 and 1/2 walls with built in office furniture.
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Service Categories
Finished Carpentry and Woodworking,
Furniture - Custom Made,
Home and Garage Organization,
Closets
FAQ
IMPRESSIONS IN DESIGN is currently rated 1 overall out of 5.
IMPRESSIONS IN DESIGN accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, IMPRESSIONS IN DESIGN offers free project estimates.
No, IMPRESSIONS IN DESIGN does not offer eco-friendly accreditations.
No, IMPRESSIONS IN DESIGN does not offer a senior discount.
No, IMPRESSIONS IN DESIGN does not offer emergency services.
No, IMPRESSIONS IN DESIGN does not offer warranties.
IMPRESSIONS IN DESIGN offers the following services: CLOSETS, OFFICES, GARAGES, PANTRIES, ENTERTAINMENT AREAS.